Tom Peacock Nissan

by GreatExperience on 10/04/2019

Jason was friendly and dedicated to getting me the best deal possible. He made me feel comfortable with my decision, not pressured.

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by Carolyn zota on 09/29/2019

Dissatisfied with financial issues. Was not informed that a banking account was needed when I left dealerships with auto. A week later I was informed to return car due to no personal checking account.

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by Mysti on 09/22/2019

20 hours ago-Edit I was in a car accident was rear ended and my car was totaled. Tom Peacock Nissan had a vehicle advertised online for 11,888.00. I went there and took a look at it and test drove it. This was 5 days after the accident. Now mind you I was in extreme pain, taking muscle relaxers and pain meds and still trying to work. Thry took advantage of me and counted on me to not notice what they had done. I paid $1000.00 down during the signing. And did not realize they had jacked up the financing price to over $13,000.00 the added their fee's and taxes which ended up totaling over $14,000.00. The car should have been financed for $10,888.00 then added the taxes and fee's. I spoke to them today about it and they refuse to do an amended finance and resubmit to the bank. Then on top of that they said for me to leave my car after signing papers so they could certify it. So I left it there and picked it up the next day. There was about 100 miles extra on the mileage from what it was the night before when they said to leave it. So I will be contacting the Federal Trades Commission and the Attorney General and getting a lawyer. They ripped me off of more that $3,000.00. Please be ware of Tom Peacock Nissan on 45 North. People please make sure the price wasn't jacked up before signing.

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by HaleyJohnston on 03/21/2019

I'm happy to have been able to get the best customer service out of your sales team.Your online representatives went above and beyond to ensure my visit was perfect. I will be recommending family and friends!

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by JavierP on 02/20/2019

Came to Tom Peacock to trade in my 2006 Chrysler for a new car. I was worried I wouldn't get much for it, but with less of a downpayment, what I got for my car was enough to drive off with my new '17 Sentra. These guys make deals!

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by SamS. on 02/11/2019

Thank you Lauren for such a great experience. I couldn't be happier with my new Altima. I'm definitely going to be sending my friends and family.

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by m-peter on 01/31/2019

Pete was very helpful in narrowing my search and a true professional.

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by MariaS on 12/28/2018

BUYER BEWARE (Please Read): Because of my experience with Tom Peacock Nissan, it would be very wise for you to take photos of everything you sign (to make certain they give you ALL those papers afterwards, as they did NOT with me) AND record ALL communications with them (within Texas law)--Otherwise, they might deceive you, as they did me! The ONLY reason I am writing this is because I do not want to be a coward to what I know and to share it--to try to prevent my experience from happening to other prospective Nissan (or any) vehicle buyers. I am a 60 year old female, with disabilities. I did my research of the vehicle and what fees are negotiable, so I could save as much money possible. On my second visit with them, I spent about 8 hours there, trying to get the best deal. I constantly told them I absolutely would not pay nonsense fees. They had four employees working their game with me--or should I say against me: 1. Chris Gates, General Sales Manager: I found him to be extremely manipulative, sly, condescending, and disrespectful. 2. Alfred Garcia, Sales Manager: I found him to lie a lot. However, he was respectful, for the most part. He usually joined Larkin and me in the negotiating. * The above two men were the ones who were really in charge of this transaction. 3. Jonathan Larkin, Salesperson: I found this very young man to be a mere subordinate. When Garcia was not with him, Larkin kept going to Garcia and Gates for answers/advice. Larkin was kind in the beginning but passive-aggressive at the end. 4. Christopher Gomez, Salesperson: When their tactics didn't work, they brought in this guy, to no avail. For the most part, he was professional and respectful. They all did their best at manipulating the numbers in order to confuse me (I have all the paperwork they gave me). However, I kept my focus and would not budge. My hard work paid off--At the end, they took all nonsense fees off, and the total price was $28,477 plus tax. Within a month, I looked at all the paperwork they gave me and realized there was a $349.50 discrepancy, in their favor. I went to the finance manager, Miguel Campos, and related the discrepancy. I showed him the paperwork he gave me, which had no mention of $349.50. He gave me another document, which he said he thought he had given me--AND THERE IT WAS--it showed exactly the $349.50 that I was missing and not shown in the paperwork they gave me the day that I purchased the vehicle. The document Campos showed me stated a Dealer Service Fee of $349.50. I told him I never received that document and asked him what a Dealer Service Fee was. He literally said that the $349.50 Dealer Service Fee was to make up for the incentives that were given to me. I told him they were supposed to subtract it, not add it. Mr. Campos told me to come back on Saturday--He would talk to management regarding this. When I went back, he said that the Dealer Service Fee was a “Dealer Prep Fee.” I told him that is not what he said the first time and told him that is a nonsense fee, which I adamantly stated I would not pay. Hence, they would not give me the $349.50 (plus tax). I went to a friend of mine who works for Ford, and he told me that was a nonsense fee. I also went to Humble Nissan and they also told me that was a nonsense fee. Mr. Campos was honest enough to tell me the truth that the $349.50 was really to make up for the incentives/discounts I received. If he is a genuinely honest person, he will still admit this truth. I don't know how involved Miguel Campos was in the manipulation, besides not giving me the document that stated $349.50. Nevertheless, I found Mr. Campos to be very kind and respectful. Maybe I shouldn’t have, but I trusted him more than any of the others that I dealt with, at Tom Peacock Nissan. However, I know that Chris Gates was involved in manipulating the numbers--till the very end! Joe Garcia, General Manager of that store (not Alfred Garcia): I phoned him regarding their discrepancy and deception, and he was extremely belittling, rude, very unprofessional, and sounded so uneducated. He was mocking and screaming at me, trying to intimidate me. By the poor and unprofessional way he was talking to me, I gathered Chris Gates (and maybe others) had already talked to him about their $349.50 deception, in lieu of my incentives I received. One Last Note: Do not take possession of your purchased vehicle when it is dark. I did so--and later found minor body damage on it. They did, however, buff out an area of scratches and haphazardly repaired a nick. One other area was not repaired. By the way, this was a “brand new” vehicle, with only 4 miles. THANK YOU FOR YOUR TIME!

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by Cjones on 12/28/2018

Today we worked with Calvin Williams. He was exceptional in his knowledge and customer service. He guided us through what is normally a headache and haggle with such ease. I would recommend anyone to buy a car here!!! While I walked away today without purchasing, I will be back very soon and wouldn’t think to do business with anyone else.

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by Juan on 12/28/2018

muy agradecido con el sr Luis Bennasar por la ayuda que me presto, excelente servicio, me ayudo bastante, gracias

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by thorntree58 on 12/18/2018

My sales experience with Mr. Calvin Williams at Tom Peacock Nissan was overwhelmingly great. I've purchased cars from him in the past. He has always taken care of any issues with my car during and after the sale. He is very kind and has a wonderful attitude. He carries himself in a very professional manner. He is an excellent salesman. I will continue to purchase vehicles from Tom Peacock Nissan as long as Mr. Williams is there.

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by Gigi on 12/08/2018

Visit to Tom Peacock, Nissan, salesman Tony Hart was professional patient, knowledgeable ... addressed all my questions buying a new vehicle, and discussed all options available (stress free experience) Highly recommend Mr. Tony Hart/ Sales at Tom Peacock Nissan.

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by ladylane on 09/21/2018

Tom Peacock Nissan was well worth the drive. i bought a car from them and the experience was very homey to say the least. I felt like I knew my salesman, Edmund Ranly forever. He was so kind and very patient. He explained things the way I would understand and was not pushy like others. When they are pushy and won't answer my questions, I walk out. Edmund was so helpful, I recommend everyone to ask for Edmund when they walk in the door!!

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by Charles on 09/16/2018

I originally wrote a good review about the car buying experience however when I went in for service, it was a complete nightmare. From the very beginning, no customer service at all a bunch or excuses without hearing me out. I had bought a car last week and it already needed a new tire. I told them to look to make sure it was not a defect and they just kept insisting I needed to pay without even letting me speak. I talk to a manager named Mushtag and he became aggressive and yelled at my father and I. Tina tried to make things better but overall she added more fuel to the fire... she brought me into his office to receive an apology and when I went in there he asked "what do you want from me" and he did see a reason to apology and then began to insult me! He started to question my age and education and then he stated he went to engineering school and said "I am more intelligent than you". Tina and Brandon were in the room and both refused to acknowledge the DISGUSTING way a customer was treated. When I turned to them to say if they heard what was said they acted as if he did not say any of that. I told Mushtag to not question my intelligence or insult me I stated to him I am 20 and already have my Bachelors. At that point the problem went from the car to a personal problem. I was beyond shocked.. did not know it was possible to allow leadership to INSULT customers like that. Even though Chris tried to make it right, and talked to Mushtag and gave excuses for the behavior, it was a forced apology did not mean it whatsoever. I do not recommend this Nissan dealership to anyone because of what happened to me. I like Nissan cars just did not like the disrespect and rude behavior allowed at this one. I will for sure be letting people know what happened to me here at Tom Peacock Nissan and will never spend my money buying a new car again. To wrap it up Mr. Davis in MGMT was the only person I spoke that had sense of what was going on. He was the ONLY one who acknowledged that customers should not be treated that way. As I mentioned, just so shocked and disturbed that this happened and was treated like a piss poor customer.

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