Customer Reviews of Sterling McCall Acura
10/10
byon 03/21/2024
Mr Dammy did an amazing job. He followed up, gave options and made sure I was able to achieve and make swift decisions. Thank you sir
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Service
byon 05/02/2024
Went there for an inspection issue regarding my mothers 2005 Acura TL,which was resolved. Was very pleased with the service and information they provided in regards to other issues they noticed while checking my mothers vehicle.Most importantly, I did not feel pressured nor did they press the issues to be resolved.They prioritized in regards to order of importance which gave me complete clarity. I will definitely be going back to get the repairs done and will continue to be a customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
David Gilbert was great
byon 04/27/2024
My service Manager, David Gilbert, was fantastic. He was helpful, and made sure I had all of the information I needed. The tech who worked on my car sent me videos, which was helpful. I definitely plan on coming back If I had one small piece of constructive criticism, it would be to renovate the service area. It seems dated, and in need for a major upgrade/reconstruction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 04/27/2024
Customer service was really poor, lack of communication Mr.Christian Gonzales was rude not professional at all. Every time I bring my 2020 Acura RDX for service to this particular dealer its a total nightmare. If thats the customer service they offer I would recommend take your vehicle to a different dealership. Sterling McCall Acura on 10455 Southwest Fwy should work on hiring more friendly, attentive service advisors!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Perfect service
byon 04/26/2024
Paul my service agent couldn't have been better with attention to detail.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
.regular maintenance
byon 04/20/2024
David is always very helpful, letting me know what my car needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change service
byon 04/17/2024
It’s always a pleasure to bring my car here for service. Appointment scheduled, prompt and courteous service and very clean environment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Unsatisfied with how my car was handled
byon 04/05/2024
Check in process and updates were good. But i brought my caar which had battery issue, was kept on idling and engine was not turned off when I picked up my car. I am very concerned this new battery got damaged. Left like that for 90 min. No cost for me for tow and battery exchange but i was not offered to have my car to drop off at work or have pick up which they have at other Acura.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Excellent Service!! Truly AMAZING!
byon 04/04/2024
I went to Sterling McCall Acura to get my daughters vehicle serviced and I could not have received a better service rep to help me. Mr. David Gilbert was very helpful, attentive and went way above in my opinion to help take care of my issue. Although this is an Acura dealership, I bought a toyota for my daughter that she badly wanted from Acura. I found most times you should and would have to take to the Toyota dealership to get serviced to my disappointment and would have been out of my way as well as me being pressed for time because of personal things I was going thru. Mr. Gilbert was simply AMAZING in helping me out with this issue. He has really restored my faith in humanity and is truly one of a kind. I definitely will be purchasing my next vehicle from this location and has already bragged to family and friends. Thank you Mr. Gilbert and most of all thank you Acura for employing such a wonderful person to service your customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Regular Service
byon 03/31/2024
Courteous, and respectful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Transparent and Informative
byon 03/29/2024
As soon as I arrived in the service drop off bay I was attended to, they even informed me about the service deals they are currently running so I was also able save money. They did great job in my opinion I won’t hesitate to come by again.(But I wasn’t too pleased with their car wash service I had lots of water streaks on my windows).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful service
byon 03/24/2024
A1 service - The appointment was easily scheduled. Service staff greeted me upon arrival, and the service was completed in just about an hour on Saturday morning.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Unexpected car repairs
byon 03/23/2024
What a great experience!! I was very nervous at first and Justin made it so amazing!! He stayed in touch with me through the entire process. I felt very comfortable and relaxed as my car was in the shop for several days. He set up loaner car and I lost no time away from work!!! I highly recommend Justin and Sterling McCall because of the time he took with me. Making sure I felt confident about repairs. Since they were major repairs. BlackSwan, my RDX, LOVES THE REPAIRS!! I'm driving a safer car now and so happy!! Thank you Justin for you service!!! 😁
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Acura Service
byon 03/23/2024
Service consultant David was knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
10/10
byon 03/21/2024
Mr Dammy did an amazing job. He followed up, gave options and made sure I was able to achieve and make swift decisions. Thank you sir
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil service
byon 03/16/2024
They dud it very well and fast. Thank you very much.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Department
byon 03/08/2024
David was attentive and provided timely updates as my car was being serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Definitely will return love it there
byon 03/06/2024
Excellent service Thank you Christian Gonzalez for all your help!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent and Efficient Service
byon 03/01/2024
Once again, I had stellar service at Sterling McCall Acura. My service person was Trenisha. She was so nice and accommodating. I always receive excellent service from this dealership. That’s why I have never left and continue to deal with Sterling McCall.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great stuff
byon 02/29/2024
David was very friendly and helpfull
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleased with the Service of Sterling McCall
byon 02/20/2024
I have been with Sterling McCall for many years. Their service is satisfactory. Agent is friendly and does not push you their service. Instead, they list their recommendations and let customer make decision. The lobby is clean. Coffee and tea are provided.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service as always!!!
byon 02/14/2024
I always get top notch service for my Acura. My service advisor, Antonio, is great and always updates me regarding any thing that might need additional attention. It’s a pleasure to do business with Sterling McCall Acura.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not only will you find Acura models at our dealership, serving the greater Houston, League City, Katy and The Woodlands areas, you'll also find a friendly and accommodating staff eager to assist you.
Here, it's all about what suits you best. That's why we encourage you to keep an open mind and evaluate all of your options - many of which, we're proud to say, have earned at least one award or accolade.
Looking to spend less on a car and apply the savings somewhere else? Not a bad idea if you ask us. We offer a wide selection of quality used cars that drivers in the Houston, League City, Katy and The Woodlands can enjoy. So take that extra green and use it for a down payment, vacation, whatever suits your fancy. You'll still enjoy like-new quality and performance. Used is really just in the name.
1 Comments