Customer Reviews of AutoNation Ford Gulf Freeway
2024 F250 Lariat Purchase
byon 04/01/2024
This dealership is great! Ben Fordham assisted me with my purchase and did an excellent job. He was not pushy about making a sale and took his time to explain all the features the vehicle had to offer. The whole experience from the test drive all the way to closing the deal just went extremely well. I’ve purchased many vehicles before but never had one go this smoothly. Will definitely be returning for my next vehicle purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service and Sales
byon 04/11/2024
I was in the market for a new vehicle and a Ford was one of my choices. So as any buyer would do I started my search for a Ford. Four dealers in the Houston area had what I was looking for, one of which was AutoNation Ford Gulf Freeway. I worked with Rigo and Cam. Initially started with Rigo on the phone, but upon my first visit Rigo was off so I dealt with Cam in person. Went through the drill of negotiating, which honestly went well. Terms were met and a few days later I was a proud owner of a brand new Ford. Drove off the lot with 34 miles on the odometer, then 2 days later "Restraint Indicator Lamp Warning" light comes on. I was in the "area" so I figured I would drop by service to possibly see what could be done. Did not get the advisors name, but he was pretty much useless. Informed him of my issue, he goes on to ask did I buy the vehicle from here (really shouldn't matter), he says service is backed up 3 days, car will need to be diagnosed (this can take 2 days), he starts acting like he's looking something up on his computer.... I answer him saying yes, I purchased from here and the vehicle only has 600 miles. He was flabbergasted at this point. So I am like can you get me a loaner and get this resolved. He walks off looking for the loaner pool person, takes 5 steps peaks arnd the corner, person is not there, not sure where they are....At this point I am growing frustrated so I basically walking off and say I will just take it to another dealership. He asks, why? Well you aren't being to helpful and I will take it to a dealer closer to my house. Then asks where do I live? Is that really relevant, but I mention I am close to the Med Center. He responds "oh ok". I walk off, check by chance if my plates are here, of course they aren't and proceed to leave. Reach out to Cam to see if he could assist, since he did sell the vehicle to me. Which was honestly a good experience until this point. I inform if of the situation and ask him if he can assist with getting this resolved and set me up with a loaner comparable to a Bronco. Having faith that this would be resolved and update provided on when to bring the car in, since he said he would get this scheduled for me. Basically a week later and no update. Of course I did not wait on an update, the next day I called the dealer close to me, less than a mile away, Russel and Smith Ford. Called service and spoke with advisor. Explained the issue, no back log, no questions, dropped off on Monday, diagnosed the same day with updates. I was back in my Bronco 24 hours later and issue resolved. Honestly the best service I have had in my lifetime. So yeah other then the initial purchasing process, basically the drive out price. It was the best part of dealing with AutoNation Ford. Other than that I don't plan on returning. Service not even 1 star, Sales is sales, you just want that commission and it showed. Then there is Hugo in Finance, get a better personality. At least do some what of an act of being happy I purchased a vehicle from you, even if all that was given was a cashiers check and personal check. So my rating is no stars, but of course I need to select one. At the end of the day Service and Sales was a disappointment.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
2024 F250 Lariat Purchase
byon 04/01/2024
This dealership is great! Ben Fordham assisted me with my purchase and did an excellent job. He was not pushy about making a sale and took his time to explain all the features the vehicle had to offer. The whole experience from the test drive all the way to closing the deal just went extremely well. I’ve purchased many vehicles before but never had one go this smoothly. Will definitely be returning for my next vehicle purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Truck Purchase
byon 03/23/2024
Reached an acceptable trade difference with some negotiation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought new truck
byon 03/11/2024
Was the only dealer charging msrp for a new vehicle, gave the most for my trade and was very easy to work with. The sales rep jose Tovar and Danny Ramirez in finance both went above and beyond to make the purchase work and a smooth transaction. This is the 4th vehicle I've bought from an auto nation franchise and I will continue to shop there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
24 maverick
byon 03/04/2024
Personelle was patient with my deduction making which made my process smoother .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rough start
byon 03/03/2024
Started off rough with big information relayed from the manager to our sales guy. He never gave up and we left with the perfect car. Thanks!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford Explorer Customer Service Review
byon 03/01/2024
The dealer who helped me out with two brand new 2023 ford explorers was really helpful and genuine. His name is Mr.Giovan Acosta. He helped me through the tough times of my wreck with my first car and made the process easier getting the 2nd car. I recommend getting in contact with this dealer to have an easy process in receiving a ford vehicle. Can’t wait to ride my new car!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
They made it possible
byon 02/29/2024
I was a first time buyer with not so good credit , I applied and applied and kept getting denied over and over again. I had finally accepted the fact that it wasn’t my time to get the vehicle . 2 weeks passed and my salesman tells me he kept fighting for me and got me approved for the best apr someone could get and with all the requests I had asked for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car sales
byon 02/03/2024
The whole process of buying my car was very smooth and easy thanks to the sales rep and managers
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Truck
byon 02/02/2024
Purchased a new truck and it was a very quick and pleasant experience. My salesman was Jose and he was professional and very helpful. One of the nicest Ford dealers that I have visited.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Robert Mueller and Ben Fordham
byon 01/31/2024
Robert Mueller and Ben Fordham were beyond helpful. I’m no rookie at buying vehicles and I’ve never had such a smooth process as they gave. These guys both are some of the most honest, straightforward, kind, and hardworking individuals I’ve come across. I have very strict requirements and not only did they make it look easy but they exceeded all of them. From walking in the door to driving away in my new vehicle, the honest feeling I was received will be remembered. Thank you Gentlemen! The best of the best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Robert Mueller and Ben Fordham
byon 01/31/2024
Robert Mueller and Ben Fordham were beyond helpful. I’m no rookie at buying vehicles and I’ve never had such a smooth process as they gave. These guys both are some of the most honest, straightforward, kind, and hardworking individuals I’ve come across. I have very strict requirements and not only did they make it look easy but they exceeded all of them. From walking in the door to driving away in my new vehicle, the honest feeling I was received will be remembered. Thank you Gentlemen! The best of the best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2014 Ford F-150 Platinum
byon 12/15/2023
The salesman Kirk, sales manager Ryan Glenn, and finance officer Steve VU were very professional and treated me like part of their family. I definitely would purchase another vehicle from Auto Nation in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Altogether too long
byon 12/12/2023
Took my Taurus in for popping noise in front end. It took a day to diagnose the condition as a faulty strut that had been replaced the previous visit. It took four or five days to find a replacement and make repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service!
byon 11/30/2023
Their pick up and delivery service is very nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ray is excellent
byon 11/20/2023
Ray had absolutely excellent customer service skills and I LOVE the vehicle that he helped me pick out. Thank you AutoNation!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Professionalism
byon 11/19/2023
This is my first visit to Auto Nation Ford, and I'm delighted to say my experience was great. My salesman Joey Garcia and the finance manager Al both made my experience quite awesome.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Marcelo K. Carreiro - Mechanic Engineer
byon 11/17/2023
I took my car to have an oil leak evaluated under Ford's extra warranty, it was identified but unfortunately the warranty does not cover this service. I received very good service, I still have difficulties with English, but the attendant was very kind to me. I liked the entire service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/14/2023
Dropped the truck off at 8:30am the get an oil change, tire rotation, computer update, and a recall part. Alex Fuentes had great customer service, took 5 mins to drop off and the truck was done around noon. I will say I had an appointment and that’s really the best way to get your vehicle serviced these day anywhere.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2022 Tremor
byon 11/11/2023
My purchase was fast and easy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ray Washington -Excellent
byon 11/05/2023
My sales person, Ray Washington, Jr. made the car buying experience easy and stressfree. I would definitely recommend him to anyone looking to purchase a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments