Freeman Buick GMC
Customer Reviews of Freeman Buick GMC
Customer service
byon 04/09/2024
I highly recommend this dealership. Everyone from the receptionist to the parts guy went out of their way to assist me. Todd, my salesman went above and beyond to accommodate me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer service
byon 04/09/2024
I highly recommend this dealership. Everyone from the receptionist to the parts guy went out of their way to assist me. Todd, my salesman went above and beyond to accommodate me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy with my experience.
byon 03/08/2024
I had a great experience at Freeman Buick. I was greeted immediately and Rick was incredibly helpful through the whole process. I’m quite happy with my new Buick.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Dealer!
byon 01/17/2024
Smooth transaction. Everything from sales to finance was great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Freeman is full of rockstars!
byon 01/01/2024
I spoke with both Rick and Edwin on the phone prior to coming in after having a negative experience at another dealership. When I arrived Edwin got right to work getting a value for my trade-in while I checked out the new Buick Encore GX Sport Touring! Everything moved quickly after that. There were no games or gimmicks, no back and forth. Edwin gives you honest and straightforward numbers from the beginning to save everyone’s time. Once we settled on numbers, I moved to Susan’s office. She is also a rockstar! She quickly found financing for me and got the paperwork finalized. The dealership was extremely busy due to end of year sales but not once did I feel unimportant or like my wait was too long. I also had to bring my young daughter along and everyone was so sweet and accommodating with her. This was my first experience purchasing a vehicle all by myself and it couldn’t have gone better! My husband will be in the market for a truck before the year is over and we will definitely be back to Freeman!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Review
byon 04/14/2017
The service was excellent, I was there less than 2 hours for a full service. It was great as usual.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My experience with FreemanBuick/GMC
byon 04/08/2017
Cody Wildman, sales associate, assisted me three years ago to purchase a 2014 Acadia so I asked for him again because he treated me professionally and I felt comfortable with him. I appreciate his help. After many purchases with Freeman it's my go-to dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Customer for Life !
byon 04/05/2017
The staff made me feel at home even though it was my first time there. I saw nothing but smiles!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Vehicle purchase
byon 11/01/2016
They were very friendly and not pushy like a lot of dealerships. Very knowledgeable in the products which helped to pick the best vehicle for my needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
We Could Not Be More Pleased w/Freeman GMC
byon 08/25/2016
Rick Murray, of Freeman GMC sales department, was absolutely wonderful. He is THE main reason we decided to purchase/lease from Freeman. He had an assortment of vehicles for us to test drive and evaluate. We never felt pressured at all. He was patient, accommodating, etc. throughout the entire process. We had a great buying experience. Once we made our decision, Rick sat with us in the vehicle as we learned some of the features, set up our On Star, etc. He and Freeman GMC are exceptional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding Service
byon 06/29/2016
The service department handled my repairs professionally. My vehicle was returned washed and cleaned. The problem I was having was corrected to my satisfaction. I have never had a problem that was not addressed promptly by this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2016 Acadia / Denali
byon 06/08/2016
Mark Taylor was fantastic in everything he did to help us make decisions with our vehicle,teaching us all the features and setting up the OnStar. Thanks Mark
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy to work with
byon 05/26/2016
Easy to work with, everything clearly laid out, friendly people
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No Hassle Purchase Experience
byon 03/09/2016
Shone Alestock was our salesperson each time we have purchased at Freeman. This is the third vehicle we have purchased from Freeman. As long as we continue to purchase GMC and Buick vehicles we will return to this dealer. Each purchase has been stress free and no hassle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
It was a pleasure
byon 03/01/2016
It was the best car buying experience in my 50+ years of car buying. Rick Murray was a pleasure to do business with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Online appointment scheduling doesn't work
byon 04/14/2015
The service dept was very quick and efficient with the actual work. Unfortunately, the appointment process was not. I made an online apt request on Tuesday in response to an email received from you. I received no response by Friday to confirm the appointment, and had to call the dealership to confirm. When I spoke with the service writer, he had received the request but had not sent any confirmation. This is the 3rd time I've tried to make an online appointment, and have not received responses or confirmations on any of them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Oil Change
byon 03/26/2015
Shawn was a wonderful service representative. He always goes above and beyond the mark to make sure we are satisfy. Thank you Shawn!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Freeman family is great business to work with
byon 02/25/2015
Really liked the fact that the amount of time it actually took to buy a vehicle is much less than the experiences we have had in the past. Always enjoy working with the employees of any Freeman dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Freeman Buick
byon 02/19/2015
As usual Ray is great! He knows the issues with my car and helps me deal with them. One suggestion, add check battery cables to the normal maintenance check or even at oil changes. If the battery was located in the engine then someone would have seen the cables starting to corrode rather then being under the seat and no one checks. As a result the battery cables corrode and the car is rendered useless when the corrosion cuts the power from the battery.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great job, please don't push unneeded services!
byon 01/28/2015
I needed scheduled service -- oil and filter, tire rotation, and cabin filter. Services were performed while I waited and my car was ready in less than 1.5 hours. Excellent! The one thing I didn't like was that the service writer recommended a front-end alignment and one other item that would have cost me almost $200! I wish your folks would not do that. He didn't push hard, and I had the sense to say "no", but I wish I didn't have to. A car with 22K miles should not need a wheel alignment -- that's why the manual doesn't call for one!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Twenty thousand mile service
byon 01/27/2015
Work was finished quickly. My only complaint is that I left the dealership after requesting a call when the work was done, but the call never came.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
A1 sales, service, & body shop
byon 01/12/2015
Service was great & the body shop was also. A great BIG THANK YOU to Josh Lamb. He was FANTASTIC during the entire process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments