Customer Reviews of Mike Smith Nissan
New car sales
by 02/02/2024
onLove this dealership Greg butts is the man who gets things done and fast! Doc was my sales person such a pleasure to deal with
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New car sales
by 02/02/2024
onLove this dealership Greg butts is the man who gets things done and fast! Doc was my sales person such a pleasure to deal with
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst service ever!
by 01/16/2024
onI brought my truck in on Monday 1/8/24. I dropped it off with a female advisor. I had already talked with Tommy about what was happening and we agreed with the drop off ti.e a d day. After it was dropped off, I get a call asking what was going on with the truck; even though I had already spoken with Tommy. I finally got on the line with Tommy a d he says that he forgot to enter the information in when I was talking with him earlier...ok. Tommy told me that my truck would be seen either Tuesday afternoon or Wednesday evening. I never got the text message letting me know exactly who my advisor was or the point of contact for my truck; this is something that I know happens everything when checking on your vehicle with Mike Smith Nissan. I waited til Tuesday evening (almost closing time) and gave a call to the service department, since I had not gotten any updates this far. I spoke with a female advisor and asked for Tommy. I was told that he was busy and that he would call me back. After getting a call back, Tommy finally told me that my truck had not been seen and that it will be seen Thursday. I asked about a loaner since that is my transportation to work. I was told there were more important reasons for the loaners and the two they have are already loaned out. I asked Tommy who my advisor is and if I could be updated in my truck. He never told me that he was my advisor but did tell me again that there were two other trucks ahead of me with more important fixes. And that I would be seen Thursday afternoon. I waited until Thursday, after going the whole day of Wednesday without any contact from Tommy. I spoke with another female advisor and asked for the person that was over the service department. I was told his name is Isaac. I immediately called Isaac and explained the non-contact from Tommy, not knowing my point of contact so I could get updates on my truck, and the run around that I was getting. Isaac was very unconcerned and did not answer any of my concerns, but told me that he would make sure that Tommy will contact me 4 times a day, 10 a.m., 2 p.m., and 4 p.m. I asked Isaac about helping me with a loaner car as well. He said they don't do that anymore. I told him that Tommy said they have 2 cars already loaned out! He then changed his statement and said it was because of transmission fixes. He also said they are going to a new system so they don't have any contracts with any of the rental cars places as well. Isaac was not any help, but the next day (Friday), Tommy did call me all 3 times, just to tell me that my truck had not been seen. The last time he called, he told me it was finally seen and it the problem was a coolant problem. I asked how long and how much. He said he would call me back. It took about a hour for the call back, but he said a little over 700$ and 3 hours of work. I told him to go ahead and do it. He told me, not today and it will probably get down Saturday morning but he would not be at work. Of course, it did not get done Saturday and no one called to let me know. Finally, I got an anonymous text message around 2:30 p.m. Monday saying that my truck was ready. I get there to pick up my truck, I asked if I could use my Nissan rewards towards the payment; I was told that Nissan doesn't use it anymore. Maybe it's just Mike Smith Nissan because all other do use it. I finally got my truck, but Mike Smith will never see me or my vehicles again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Review
by 01/10/2024
onToday was the fastest I’ve gotten out!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service department
by 12/23/2023
onGreat service, kept me informed right out my process !!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
by 12/16/2023
onService tech was super nice and informative and kept me updated on with my service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Professional
by 12/14/2023
onProfessional service and assistance in purchasing a new vehicle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rude Service Staff
by 10/29/2023
onI asked to speak to the service manager and he refused to speak to me. Some of the service staff are rude and unprofessional.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Service
by 10/20/2023
onLove to bring my vehicle to get serviced at Mike Smith Nissan. I received amazing customer service and the wait time wasn't bad. Look forward to them continuing to service my vehicle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick and easy
by 10/13/2023
onI called this morning to have an oil change and to have my brakes checked. I got an appointment within 20 minutes. I brought my vehicle and was greeted by Anthony, who took my vehicle. I inquired if there was a loner option he said no but they had a shuttle for that area. I asked Rachel the shuttle driver to take my mother, daughter and myself to mall. We completed our shopping and about that time Anthony was texting me that my vehicle was being washed and was almost ready. Both Anthony and Rachel were great to work with. This was a great experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on my car
by 09/28/2023
onHe was very professional took time to Answer all my questions he was very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
by 09/28/2023
onI was greeted at the door by a very nice an professional gentleman, was asked about what kid I’d service I needed, and did I have an appointment, he took my information and told me I could have a seat in the waiting room. I was contacted through text when my car was done. I was very pleased today.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fontenot
by 09/27/2023
onAll parts could have been ordered the same day but wasn't. Requested auxiliary transmission filter change but it wasn't. This is not mechanic's fault. Work that was done, was very satisfactory. My car is still under warranty, which is why I didn't do it myself. I wasn't promised a completion time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
The Fast & The Furious!
by 09/21/2023
onVery Quick & Excellent Service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2013 Frontier
by 09/05/2023
onBest service ever. Easy online scheduling. Anthony was courteous and thorough. Communication was clear and timely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
by 09/01/2023
onAfter my battery died, Mike Smith Nissan got me in for an appointment without the hour. Their service department was polite and helpful!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
by 08/05/2023
onScheduled my oil change online for 8 am and got there about 20 minutes early and as soon as I stepped out of my car at 8am I was greeted! Anthony was very knowledgeable and even gave me print outs of tires recommendations. I will always continue to get my car maintenance here. Everyone’s always so friendly and gives superb feedback and suggestions. I don’t leave feeling like they are out for money.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast, easy.
by 08/01/2023
onQuick negotiation, done in personal record time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
by 06/29/2023
onConvenient, fast and fair !!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always Great!
by 12/04/2022
onMyself, family, and friends have bought many vehicles from the Sales Manager there and I always send anyone I know looking because it’s an easy, no hassle, friendly environment. They are fair and not pushy. I always have a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2022 Kicks with Dr Phil
by 09/02/2022
onWe were met at the door and treated with great courtesy throughout the entire buying process. This was the easiest buying experience we have ever been though. The salesman was great. The financial department was very efficient, courteous, informative and friendly during that part of the sale. I will start my next car buying experience with Mike Smith Nissan.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Ashley Mike Smith
by 07/28/2019
onAshley was very helpful, professional & went over and beyond helping us find the vehicle that we needed & were looking for! I consider her an asset to Mike Smith Nissan! I will & would recommend her to all my friends & family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Mike Smith Nissan invites you to visit our car & truck dealership in Beaumont, TX. Our team members are standing by to provide you with some of the best deals near you on Nissan Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Beaumont area's most trusted Nissan dealers.
ESPAÑOL
Mike Smith Nissan le invita a visitar nuestro concesionario de autos nuevos y usados en Beaumont, TX. Visítanos hoy para carros Nissan y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Nissan en el área Beaumont.
1 Comments