Jim Keras Subaru
Customer Reviews of Jim Keras Subaru
Great new vehicle buying experience.
byon 12/26/2023
Friendly, attentive sales staff. Clean facility. Greeted in the parking lot for my appointment and directed to appropriate peopled
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great new vehicle buying experience.
byon 12/26/2023
Friendly, attentive sales staff. Clean facility. Greeted in the parking lot for my appointment and directed to appropriate peopled
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Express oil change and tire rotation
byon 11/14/2023
Came in with my 2015 Outback at 9 AM on Thursday. My service advisor was expecting me and ran the car back right away. I waited for the car and it was ready to go in less than 20 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
24 Outback Wilderness
byon 09/27/2023
I made deal over the phone and closed the next morning in one hour. The staff are very professional and friendly. I travel for work and had the opportunity to buy from any Subaru dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mr Dan Fuqua
byon 09/25/2023
I needed an oil change and service. I hadn’t ever used the Covington Pike Dealership before. I explained that I needed to take some friends to the Airport and I would need a loaner while my car was repaired. They accommodated me immediately. They sent me a video of the car as they were working on it and explained everything. I will use them from now on.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Basic Service
byon 05/16/2023
I went in for an oil change and a nail on tire. I was always sent video of what they have done and what may be coming up to work on. So I can respect that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly, polite, overpriced and under performing
byon 04/03/2023
Came in for a 50K maintenance job. Had to struggle to NOT get an oil change and tire rotation (as I had taken care of those elsewhere just days before.) Explained my mileage had gotten crappy-- avg 25mpg (4cyl) and it used to be 29+. They changed plugs, flushed brake lines, etc., but wanted ANOTHER $300 to "clean the fuel injectors" and almost $300 more for the differential. I googled both and both would be good things to do-- but prices were listed as $100 or less. I declined. Still paid over $700. And guess what? My mileage isn't any better. I would think a 50K maintenance package at $700 would INCLUDE the fuel injectors. Booo.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Sales and Car information meeting
byon 04/01/2023
This is my first Subaru and I have been so impressed by the whole process. Today we might with Bill and he went through everything about our new Ascent. So happy we accepted the car training there was so many things we would of never known if we wouldn’t of gone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fair cost
byon 02/13/2023
Reasonable repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 01/20/2023
My experience was great. Staff was personable and answered all my questions. The only small complaint I have (but this does not affect the star rating) was inaccurate interest rate ball park given by the salesman. There should be a little better communication from the sales person and the finance guy to give a better ball park interest rate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mrs Linda Bolden
byon 12/20/2021
Excellent service and Staff! Customers are treated as if they are valued.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast Thorough Appointment Availability
byon 07/13/2021
See title
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
100% trustworthy
byon 06/21/2021
Excellent to work with & will most definitely buy another vehicle from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Super unprofessional
byon 09/15/2020
We put a deposit on a car. They never informed us at the time that it was not refundable. After over a solid week of calling, emailing, and actually going to the dealership, we still I guess don’t have an answer and are assuming we’re not getting it back. Every time we spoke to someone it’s like the first time we’re calling and they try to sell us a car we’re clearly not interested in. Then when we told them we’ve bought a different brand they essentially told us that our car is likely to catch fire because that’s what that brand is known for. Wow. Not even really upset about the refund at this point. I can’t believe they would straight insult us and then have the guts to try and sell us a car in the same breath. I will never buy a Subaru or anything else if it means I have to do business with this dealership. I don’t think I would want to do business with them as a woman either. Their high pressure technique leads me to believe they would try to take advantage of a woman who doesn’t have a man with her. Not comfortable at all.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Jim Keras Service
byon 07/19/2020
Professional and timely service on my Subaru Outback. Waiting area was still comfortable but chairs were spaced apart for social distancing. Also caught up with my salesperson, Karen Roth, while my car was being serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
N.Rangaswami
byon 03/28/2020
It was a great experience.Timely,prompt,courteous and answered all my questions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Car
byon 03/23/2020
We bought a new car from this dealership and the staff was awesome!! They treated us so kindly and we did not feel pressured as we made a very big decision. We worked closely with Alex and Caleb and they were the best!! Alex knew everything about the cars he sold! We love our Subaru!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
We'll be back!
byon 03/12/2020
We found the perfect used car. About a month after purchase we discovered some minor damage to a fender. The saleman fixed us up with the body shop, and the damage was repaired without cost to us, even though the sale was "as is". Great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My new Outback
byon 05/10/2017
Our salesman, Joel Calderon, was top notch! Friendly, informative and made the experience so easy! He even gave us great lunch recommendations since we were not familiar with the area. I would highly recommend Jim Keras Subaru and ask for Joel, pronounced Jo-L.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service review
byon 02/14/2017
Received complimentary service for 2 years with purchase of vehicle. Arrived at time of appointment and vehicle was immediately taken--no waiting time for me. Oil change and tire rotation completed within 25 minutes. Service team was courteous, efficient and professional. Very pleased with service. Highly recommend service team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dama and the Crew
byon 02/08/2017
I have had my 2014 Forrester since 10/2013 and have been a faithful Jim Keras customer. Dama has made me feel like I was a special customer every time we have spoken. She and the schedulers are some of the most courteous customer service people I have dealt with. She has given me good information when I was having a little problem and advised me to bring it in when the problem was not as small as I thought. I have never felt that I was being unfairly with any service that has been provided. I would and have suggested that a couple of friends take their cars there for service. Jim Keras should be very proud of Dama and the whole service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible Service Department!
byon 12/12/2016
Scratches - Brought in our Outback for routine work and the ended up putting a large scratch on the car. After I told them about it they said "well it wasn't us". Even though I inspected the car prior to take it in. This is a hard to miss large scratch. Lying Service Manager - On the same day I got the scratch (before I knew about it) I asked why they didn't fill the coolant reservoir since it was very low and they said "oh you have to ask for that". I asked if they could fill it and they argued with me that if you can see ANY coolant in the reservoir that it is "fine" and "needs room to expand when the engine gets hot". I insisted they check it anyway. They came out and argued me down from getting it filled since "it is above the 'LOW' line and it's supposed to be there." Went home and went through the manual and lo and behold! "Fill coolant reservoir to 'FULL' line if near or at 'LOW' line." Right in the manual. This all happened with the service manager. I dealt with her the entire time. [non-permissible content removed] she would rather lie to me about the very low coolant level rather than open a new bottle of coolant and fill it. NEVER AGAIN. I'll drive to Little Rock from here on in.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
