Chuck Hutton Chevrolet

by Miss Kay on 05/30/2022

I have been to the dealership 3 times in under a month. Each time something was missed and my check engine light is now on again. I don’t know if the technician just missed it or if they failed to anchor things or mishandled parts that led to other damage. I use to feel like I trusted my vehicle there and now I do not. Mr. Greg is nice and so was Thomas but there was still no reasonable solution offered I had to paid no coupon offered no admission that the problem seemed to lie at the hands of the technician. The quote was always more than what was initially agree to.

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by Mrs Hunter on 04/09/2022

Steve was a great salesman. He answered all of our questions. He gave us a great deal.

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by ron on 07/23/2021

brought my car in on june 28th with a leaking tire and throttle body issue. was told it would take 10-12 days, business days i assume. well, today is july 23rd. still haven't gotten my car back. after 17 business days they still hadn't fixed the throttle body or even worked on it. i called last week at least 6 times and sent 2 emails. after 9 actual days they finally returned a call, after i contacted a manager. they told me on the 21st it would be ready "no later than tomorrow". would i be writing this if that was true? stay away from this place for repairs. you'll already stay away for sales since they don't have any cars on the lot.

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by hdavis36 on 11/01/2020

I cannot speak about their service but what I can say is this was the worst buying experience I ever received due to constant lies and wasted time. I was from out of state and contacted them to buy a new car because the car I had broke down and I needed to buy something as an emergency to get home. When I first send over contact information I was called within 20 minutes and then everything went downhill. It started with we will call you back within a few minutes and that never happened every single time I called and that was from the internet sales team and a sales manager and a finance manager. There was several times where I left voicemails that were never returned. There was also a few times where I was hung up on and when I called back was told the person I spoke with went home for the day. After almost a week of this finally I was told to come into the dealership because they could get me approved in my situation just not for the truck I wanted. I asked to please do everything remotely due to not having a car to get to the dealership and staying in a hotel to far away to walk. They said I had to come in so I got a lyft to get over to the dealership cost me $20 both ways. When I walked in we chose a car and went from there. I ended up leaving without a car or truck. Then finally after another broken promise to call back by a manager I called the sales person and was told that every bank turned me down. I understand the situation but if it is explained to you before hand, a credit app was sent over before hand, and everything then dont force a customer to come in and constantly lie to them waste their time and money. As far as I am concerned I will take my business to a dealership back home and if you live in the Memphis area then take your business elsewhere.

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by Maiz n' Blue on 02/13/2020

I had a sensor go out on my Malibu on the way to work that was not allowing me to accelerate so it was imperative that I have it fixed ASAP and I was able to have that done at Mr. Hutton's dealership the following morning.

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by Sesley on 10/28/2019

October 28, 2019 at 8:18AM I arrived at the Chuck Hutton Chevy service department (without an appointment) for an oil change and a tire rotation along with possible tire leak. My service advisor was 5144 Tammy Chaparro and my repair number was 228720. At the beginning Tammy was very nice and welcoming when getting my ticket ready for service. She asked if I would be waiting in the lounge area. I told her yes I would be. While waiting for Tammy to type up my service ticket she made a comment about another customer's temperament and then goes on to say because its Monday the customer is moody right in front of me and another service advisor. That made me feel uncomfortable hoping she doesn't talk about me if I have a concern. There definitely was a concern that did come up while waiting over two hours in the lounge. Tammy did not check in on me (updates about my tire) during my two hour wait. I politely gained the attention of another service advisor who came in the lounge to retrieve his customer to please check the status of my car. He was very nice and said that he would. About ten minutes later I get a phone call from Tammy letting me know that my car was ready. Keep in mind Tammy has come to the lounge to retrieve two of her customers before me. Why wasn't I treated with the same respect by coming to get me like her other customers even her having knowledge from the beginning that I was indeed going to wait in the lounge. Instead I get a phone call and walked to her desk for my ticket/pay out. I found that unprofessional and rude. Tammy tired apologizing for the long wait because she requested service to check my tire again for the leak but claim they didn't find anything wrong (she never gave me this status during my two hour wait). I am still concerned about that tire and will keep an eye on it. While waiting for my receipt and paperwork Tammy goes on again to say its a Monday and she would whether be somewhere else cozy and warm. Again that made me feel uncomfortable and that she didn't like having to service me (hence why she didn't come to the lounge to get me when my car was finished at 10:42AM). Lastly Tammy doesn't tell me where my car is parked and goes on to explain she can't see where the guys park the cars but it should be over there (pointing far right hand side towards the parking lot while siting from her chair). At this point I want to get far away from Tammy because of her lackluster customer service on this Monday. I will not make the mistake again of not making an appointment and request the services of Donna Williams. Who has given me nothing but amazing and courteous customer service no matter the day of the week.

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