INFINITI of Memphis
Customer Reviews of INFINITI of Memphis
Horrible company and service
byon 01/21/2023
This is the worst place ever to do business and I am surprised they are still around. First, I have had several things happen to my car and when I drive up, I have to wait 15 minutes in the car, before even getting acknowledged. Second, they act as if they are being interrupted and hate their job. Sir/Mam, I didn't ask you to sign up for this position. Not friendly at all and it's as if they hate to see me coming. One time I spent over $1,000 having repairs to my car (Robert: service person) and they didn't even do the job properly and even attempted to get more money out of me from their failure. Had to escalate the situation and complain to the manager Jerry. Eventually we came up with a solution after all of that. I even had an hourly worker talk to me in a degrading manner on one visit and told me to get out of the car and find someone myself. That was a slap in the face. Even this morning on 01/21/23, I visited to have them take away a tire notification in my car and was told that it would be $82 which I have had this done before several times for free (Kelly). In conclusion, it's all about nickeling and diming clients and they have horrible attitudes. I think everyone there needs a nice vacation. Maybe that would help. And in the future, you couldn't pay me to drive and deal with this company. I will be looking into BMW, Audi, or Mercedes. This place deserves 0 stars and I moved back from Tampa and those people at the dealership are much friendlier. Go figure.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Tire Trouble!
byon 10/26/2021
I always get great service at Infiniti of Memphis, but recently they went above and beyond. I blew out a tire and had to have my car towed into the Infiniti Service Center. They were completely booked up for that day and the next, but Mike Chalfant told me he’d try and squeeze me in. I thought I might be without a vehicle through the weekend. But sure enough, I got my car back the next day. I highly recommend the Service Department at Infiniti of Memphis.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Car Buying Experience Ever
byon 03/01/2015
Looking to purchase a new car, I visited 3 other luxury dealerships before coming to Infiniti of Memphis on a recommendation of a friend. Never have I experienced such customer care and professionalism as I did at this dealership. Brian Malone was my salesman. He was extremely knowledgeable and courteous to my needs. He didn't rush me through the process but still was very respectful of my time. Everyone there was so friendly. And the car was amazing in everyway. I am a very happy and satisfied with my whole experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Experience Ever!!
byon 02/22/2015
Purchased new car. The whole experience was great from start to finish. Felt welcomed and comfortable. Sales person was Brian Malone. He was extremely knowledgable and helpful. Didn't feel pressured to buy, he was concerned with my needs in a vehicle and found me the perfect car! Listened to my needs and wants. If you buy from Infiniti I would recommend seeing Brian Malone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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