Beach Ford Lincoln

by Caitlyn on 06/06/2023

I am a 23 year old woman fresh out of college. I was excited to use the money I earned at my first full time job to purchase my dream car. I chose this Ford dealership because I heard such great things about it. I very excitedly bought my first 2018 mustang for $22k. I noticed problems with the car a week after purchase. The problems were not evident (simply slight vibration in idle) and since there were no warning lights I assumed this was how this type of car ran. When a warning light did come on (about two weeks after purchase) I brought it to a third party mechanic who said the car was in bad shape. I brought it back to the dealership with proof from the third party mechanic but was given the run around by the sales team for over 2 hours. Eventually, I agreed to let them look at the car before any further discussion. The service department determined that it only needed a small repair which I paid for. They fixe it, test drove it, and said that it was fine now. When I got the car back I noticed that the vibration was still there. I was ignorantly under the belief that the vibration was a normal part of this car and the check engine light must have been due to another issue that was resolved. However, the light came back on while I was out of town so I brought it to another Ford dealership. This dealership told me that the previous dealership’s fix was laughable. They told me to take it back and get it fixed for free. I now have 2 mechanics who have looked at the car and refused to service it because they said it was this dealership's responsibility to fix it for free. I recently was told from this service department that they have now determined it needs a >$5k fix. However, both the sales and service team have refused to work with me. I believe that if I buy a car from a reputable dealership it should be in working condition. I have bought three cars before and have never had this awful of an experience with any dealership. DO NOT buy a used car from this dealership. The Ford dealership in Conway is much more reputable and willing to work with you when these situations arise. Plus it is only 30 minutes up the road.

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by William on 12/13/2022

My wife and I pulled up to Beach Ford. Nick was quick! I was just there to look, but Nick grabbed me by the neck, threw me down and dragged me to a brand new black Ford Ranger! I yelled "Don't hurt me! I like it!" and he said "You better!" All joking aside, Nick Nicholson is a great salesman!! He was so attentive and gracious. This is the 3rd automobile we have bought from Beach Ford. Nick took care of us and paid attention to every little detail. Nick, you're the man!! I am retired military and I'd like to ask all my fellow military members to go see Nick!

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by Dee on 12/09/2021

I worked with JOE FEINBERG at BEACH FORD In Myrtle beach,SC. He was exceptional! He was patient and listened to our needs. . He put us in the car that was perfect for us. I could not have asked for a better experience.

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by Mattmahon on 10/17/2021

Currently in beach Ford sat here for two hours and we had a price on the vehicle and when I was getting ready to pay for the vehicle. James brown who is the sales manager agreed to a price they ran my credit and he put in the the computer so I can pay for the vehicle. The general sales manager who was next door came over and cancelled the deal over $500 and said they weren’t gonna sell it at that price and he was going to talk to his sales manager. If Cliff Keener had any integrity he would have honored the price his sales manager gave me. I still took the car because my credit was ran and I didn’t want to run it again at another dealership, but I’m leaving as a unhappy customer and this totally tainted the reputation of the dealership. I’ve done business in the past with this dealer and am totally disappointed in being lied too. I even put a deposit on a new Ford Lighting. I’ll most likely take that order to Conway Ford. It’s very mistrustful and to screw over a customer that is a previous buyer.

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by Tim on 11/01/2020

Salesman Mike Dinino was outstanding! I am to put it lightly not a trusting guy especially when it comes to this type of money. I was comfortable the whole time. The truck blew my mind and the whole process was as smooth as it possibly could be. From the second the wife and I stepped foot on the lot we were welcomed and very well taken care of. When looking for our next vehicle Beach Ford will be the first stop and if the service is as good as it was this time, probably the only stop!

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by Mike G on 09/25/2020

My husband and I purchased a used vehicle from a reputable manufacturer dealership in Myrtle Beach, SC. Our salesman was excellent. We were sold a used vehicle without a sticker "AS IS" and learned a week later that the vehicle was eaten up with rust. The General Manager at the dealership said, via telephone, he would take care of us and offer us a good deal. So, we traded it in two weeks later for a new vehicle at the same dealership. However my husband and I lost about $3,000 on the used vehicle within a two week span. We used the windshield washer on new vehicle one time and had low fluid light to come on so had to fill up tank myself. Tires on new vehicle were not properly inflated so had to fix that myself. Had only 700 miles on new vehicle and someone from the dealership called to schedule an oil change!!! The General Manager never made the effort to speak to us in person when we traded the used vehicle in for a new vehicle. Wrote owner of dealership to voice concern about used vehicle but never received a response. I definitely wouldn't recommend this dealership and have left reviews on the manufacturer's website, Cars.com, Google and DealerRater. My husband has been purchasing vehicles for 50 years and would have never ever thought you would have to get on the ground to see the frame of a used vehicle when purchasing from a reputable car manufacturer dealership.

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by Buy2save1 on 11/28/2017

BEACH FORD/LINCOLN has outstanding service I recently had impeccable work done on my 2017 MKZ . The work was completed in a timely manner and exceptional professional service writer Rob, he polite and very attentive to customer needs. Beach Ford/ Lincoln is not just there for sales , but for the service after the great sales.

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