Fort Mill Ford
Customer Reviews of Fort Mill Ford
Sales Representative
byon 03/27/2024
Experience was great and sales associate made it easy to find a vehicle that fit our budget.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales Representative
byon 03/27/2024
Experience was great and sales associate made it easy to find a vehicle that fit our budget.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrible sale associates. There words are good for nothing.
byon 10/09/2023
Tried to buy a truck on Saturday for cash,they said they could not sell until Monday if deal fell through until then.They called Monday said it fell through told them sold and they sold it from underneath me with an hour. Absolutely discussed with their experience, put them on your NOT list.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
100%
byon 06/14/2023
an excellent professional very attentive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2019 Navigator running boards
byon 05/01/2023
Brought in my 2019 Lincoln for second time because the passenger running board isn't functioning properly. Car was left for 4 days and the next day the same problem recurred.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great experience
byon 04/05/2023
Mr William helped me trade in my altima for a 23 Explorer ST line! Love the car! Everyone was nice no pressure what do ever! Definitely recommend
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service and Communication
byon 03/23/2023
Stopped in without an appointment for a battery issue. The service team took me in kept me informed and resolved my issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Less than
byon 02/13/2023
Had a warranty issue that they wouldn’t help with. I went to a different dealer who took care of it no problem. I also asked to speak with the service manager and he said he didn’t have time to talk with me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service Center is a Complete disaster
byon 02/02/2023
I brought my F-150 in for an oil change. I got home and lifted the hood, and it looked like a 3-year-old tried to pour oil in truck out of a boot. Highly dissatisfied!!! Began to smell something burning when I drove my truck and brought it back to the service center. Apparently, it a new valve cover gasket and vacuum pump. I left the service manager my extended warranty info so a call could be made to make sure this was covered. I pad a $1000 bill because a call was never made to my extended warranty company! I talked with the service manager and all I got was maybe some discounts on future service. We will see.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Door code
byon 07/18/2022
Very professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Job
byon 06/30/2022
Tony took great care of us on our visit. He was humorous and knowledgeable about the issue our vehicle had.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Extremely disappointed.
byon 11/17/2021
Drove an hour for a scheduled test drive and when I showed up it was just sold even though I was “told “ I was put on a list to look at it. Plus no one told anyone that we were coming.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Fort Mill Ford
byon 11/09/2021
It was the best car buying experience I have ever had! Micheal Smith is the best!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought my new 2021 Ford
byon 08/31/2021
Sammy was absolutely great to work with The finance department was perfect as well and all within two hours I drove away in my brand new truck
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 07/22/2021
Tony was amazing! He handled my issue with no problem at all. Even though I could tell he was swamped with work, he treated me like I was his only customer. Job was done on time and he kept me posted thoughout the day!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easy in, easy out
byon 03/15/2021
Very simple process. Easy in, easy out the door with a new truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Nice enough people, but lookout for price add on's
byon 12/23/2020
Looked at a 2018 Lexus IS300. Car was priced high (per various sources, such as NADA, KBB, Edmunds, Cargurus, it was about $1500 high). Asked for a proposal sheet that would be an out the door price. They were very courteous and responsive. The proposal sheet had the car price, sales tax, dealer fees, title....all which I expected. However, it also included a Permaplate cost (about $550) and a Phantom alarm cost (about $150). If you check out these add on costs online, you'll see they are primarily pure profit for the dealership. I countered, indicating that their price was high, the add on's were unacceptable, that the car had been on their lot for about 30 days, and there were an abundant amount of these autos available elsewhere. Their only advantage for me was their proximity to my house. They came back and stated that they cannot move on the price as their was no margin built in with my offer. I asked for what they thought was fair, and they said the price on the proposal sheet. As I really liked the features of the car (it had the F Sport package) I went back to them with a higher offer. It was again rejected. I realized that I was just negotiating with myself, and walked away from the deal. Since my conversations with them about 3 weeks ago, I've noticed that they have dropped the price of the car by $1400. In the meantime, I purchased the same exact car elsewhere for a much better price with similar mileage. Again, nice enough people. Just don't seem to car to negotiate and would rather send the car to auction (incurring auction fees and transportation fees) instead of selling it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Ft Mill Ford is Outstanding in All Area!
byon 07/27/2020
I have purchased two vehicles, one pre-owned and one new. The purchase experience was simple, efficient, friendly, and pleasant. I just had my car serviced for the first time and experienced their service department. From the online scheduling to the actual service visit, the staff was knowledgeable, courteous, and extremely professional. I would certainly recommend them to anyone looking for a car or wanting to have their current car serviced. I live 45 minutes away from the dealership and have three different Ford dealerships I could use much closer to my home. However, the drive is worth the service you get at Ft. Mill Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car Buying Made Easy
byon 06/06/2020
Fort Mill Ford actually made buying my daughter's first car a pleasant experience. They had the price of the car marked on the window, and that was the no haggle price. I researched the make and model of the car she wanted for about a month. Saw the exact car she wanted advertised online at Fort Mill Ford at a price which I though was a misprint. Salesman didn't try to make us buy the car. Also didn't try to pressure us into any of the extras that car dealers make a killing off of. Their Doc Fee was way lower than most. Got the car @ $2500 below KBB bluebook value. Thanks Fort Mill Ford for making my daughter's first car buying experience a pleasant one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great job as always!
byon 06/02/2020
Excellent service. All “social distancing” protocols followed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Error Reading on Dash
byon 02/24/2020
Our Explorer starting having an error reading on the dash, Transmission not in park", although the gear was in park. I called Frank at Fort Mill Ford, who advised us to bring the car in the same day. The issue was identified and repaired. Frank goes above and beyond to ensure the Explorer is current on all service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Over priced service
byon 01/16/2020
My wife took our 2014 Fusion Hybrid in because the battery was dead. We didn't know if it was the conventional battery or the Hybrid battery. They did a diagnostic check on the car and found that the conventional battery was the issue. So, the told her the price of the battery was $130. The total bill was $411. What they didn't tell her was the breakdown of the Labor cost, the service rep told her the total of the labor cost but not the breakdown. So, when I went to pick up her car I asked for the breakdown of the labor cost. Turns out Ft Mill Ford thinks that it is a common fee to charge $116 to install a car battery. That is $14 less than the cost of the battery itself. Buyer beware if a Dealership! My goal with this post is to get just one person not to use the service department at Ft mill Ford. We have used them for all of the services done on her car, NEVER AGAIN!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments