Baierl Chevrolet
Customer Reviews of Baierl Chevrolet
Mr. James Hays Jr.
byon 01/28/2024
Ben Willoughby went above & beyond to make sure I got the exact vehicle I wanted, & that it was reserved for when I was able to pick it up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 03/31/2024
A 2:00pm appointment for an oil change and I didn’t get out of there till 4:45pm. I think that was entirely to long.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Mr. James Hays Jr.
byon 01/28/2024
Ben Willoughby went above & beyond to make sure I got the exact vehicle I wanted, & that it was reserved for when I was able to pick it up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car Inspection
byon 07/17/2023
Great service and very friendly staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad truck great service team
byon 06/22/2023
Throughout my experience Ray was amazing to work with, both times my truck was in your care Ray was alway prompt and honest with me no matter how bad the news was. The service team went out of their way to help my experience be a little better. If it was not for this service team I would have zero faith in GM left in GM. Please note for the record the team at Baierl was amazing to work with, however GM corporate was miserable and misleading. The one and only issue I had with Baierl was seeing the pile of unorganized parts just thrown off of my truck. Tomorrow will determine if the pile of parts was properly put back together.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very friendly staff
byon 05/08/2023
Bradley was amazing!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Above and Beyond!
byon 04/13/2023
When you buy a vehicle from Baierl Chevrolet they treat you like family. From the salesman Sam, Larry Sano in internet, Claire in service even the business manager Anna!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Amazing Service experience
byon 04/07/2023
Avery was amazing. Very personable and responsive. Was welcomed with a smile and positive attitude, and the services were done in a quick & timely manner.
Worst customer service ever
byon 01/27/2023
My experience with purchasing the car was quite good. However like all car purchases it is the service that is the true test. I purchased a used Cadillac XT5 with 18,000 miles on it, of which I paid right around $43,000 counting the extended warranty. After I had the car a little less than 5 months I noticed the glue on the dashboard gave way that was holding down the leather and the leather began to buckle and bubble. I made an appointment with the dealership to have it looked at and repaired. When I took it in I also noticed the bubbling on the right passenger side on the dah was also bad which I just thought was because of the airbag was there. That was bad when I purchased the car which I had no idea until I looked at the other XT5's on the lot and the dash was perfectly flat. I was told that there was nothing they could do even tho the damage was there when I purchased the car. One of the service people told me to get in touch with Cadillac to see if they could do anything for me and to let them know. Another words they wanted me to do there work for them. So, I am now waiting on a response from Cadillac with absolutely no help from Baierl Chevrolet. If Cadillac does not do anything for me I will pursue legal action with a District Justice to get results. I will say this beware of the service at Baierl Chevrolet in Wexford. This is a outright disgrace.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
3 Comments
Service visit
byon 06/11/2021
Always a professional visit here for service. Trated as a VIP
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Baierl Chevrolet Cadillac Excellent
byon 08/08/2019
Everyone was very friendly, answered my questions and serviced my vehicle quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Experiance
byon 04/09/2019
I have been a customer of Baierl since my twenties always been fair. Service Dept fantastic.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible experience
byon 02/27/2018
Purchased a 2014 van from Baierl Chevrolet with a 3 month warranty. During the 3 months I had a Service Stabilitrak light show up and 9 separate check engine lights. Wont cover the issue under warranty. Service doesn't know whats wrong with it. Service attempted to replace pins on the wiring harness and the van hasn't been right since. During the first 3 months an issue with the van caused it to run rough and smoke and stumble. Took it right into Baierl Chevrolet where they replaced pins on the wiring harness. Because of the smoke and misfires, the raw fuel damaged the catalytic converter that they want $2500 plus labor to replace. 4 months into it have new check engine lights and Baierl service wont fix it and don't know whats wrong. Salesman wont call us back either. Van is a total lemon. I bought from dealership rather than private party for the warranty and service, this dealership provides neither warranty nor service. Do not do business with Baierl Chevrolet.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Outstanding service
byon 11/22/2017
As always, I received outstanding customer service from the staff at Bairel Cadillac!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Warren K. Speicher
byon 12/27/2016
David Ging, was an excellent sales person to work with. I stopped in on a Thursday evening and told him what I was interested in and he went over the model on the display floor. I said I would like to come back Friday or Saturday. He said that he would be there on Saturday. I said works better than Friday. He was so helpful and easy to discuss issues.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Incredible service!
byon 07/08/2016
The salesman and the managers I dealt with were all very professional the entire time I dealt with them! I will be buying from Baierl in the future!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great place for sales and service.
byon 07/01/2016
Baierl Chevrolet does things right. Spotless showroom and service waiting area. Friendly atmosphere.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service!
byon 07/01/2016
I brought my car into the dealership for an oil change and tire rotation - everyone was helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Keeps my volt working smoothly
byon 06/26/2016
I have an earlier model volt. Thanks to the service crew here it ran smoothly through all the product teething pais
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pleasant experience
byon 06/16/2016
I used to get taken advantage of whenever I had my car serviced at other establishments.. (I'm a female senior, disabled, who knows nothing about cars.) Since I started dealing with Regina, I have been treated fairly and respectfully. Got detailing. Car was beautiful inside and out. Car is 12 years old, looks like new. Regina is a delight to deal with - friendly, helpful, caring and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great service
byon 05/30/2016
provided oil and filter change along with state inspection thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Inspection, Oil Chg, Tire Rotation, Etc.
byon 05/22/2016
Everyting done on time to meet my schedule. Courtesy driver was very nice and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments