Customer Reviews of Washington Ford
My New Ford Edge
byon 03/16/2024
I love my car, it ride so smooth and quiet, Justin is my salesman and he did an outstanding job getting me my car. I will not shp anywhere else but Washington Ford, they know how to treat a customer just right.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My New Ford Edge
byon 03/16/2024
I love my car, it ride so smooth and quiet, Justin is my salesman and he did an outstanding job getting me my car. I will not shp anywhere else but Washington Ford, they know how to treat a customer just right.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Inspection and oil change tire rotation
byon 09/12/2023
Courteous and professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service appointments
byon 09/07/2023
I was told by the manager/employee that handled my appointment that day that I needed to consider new tires. This was not the case. When I looked at the service receipt it gave the tire tread depth and it said that I need to consider new tires in the future. Which is what my thought was. Interesting .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tail pipe damaged during manifold repair
byon 08/08/2023
They refused to acknowledge they broke a stainless steel pipe exhaust pipe and then charged me +$500 to fix it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Doing it right
byon 04/20/2023
Washington Ford did not have the exact car I wanted in stock but was able to get the truck from another dealer. It was done quickly and easily and delivered in a Flawless manner. Very comfortable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Operations Manager
byon 12/22/2022
Service Department is TOP NOTCH - Kevin Konack is very attentive and knowledgeable to my needs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best dealer in the area
byon 12/10/2020
Always done on time and correctly. While the temporary waiting area leaves a lot to be desired, I will be a long term customer of Washington Ford even though there are other Ford dealers much closer to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Gary
byon 11/18/2020
Always great and quick service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Disappointed
byon 08/20/2020
I have purchased two vehicles at Washington and very please until today! I called and spoke with sale letting them know what I was looking for and that I had a trade. In addition; I told the salesman I was driving from Penn Hills after work an should arrive by 6:30 pm. When I arrived I walked into the dealership and was greeted by a salesman. After possibly a five minute Conversation I was told this! “I am not going to price a trade for you so you can go somewhere else and I’ll never see you again “! WOW! With a VERY BAD TASTES IN MY MOUTH I WALKED OUT stating you just lost a sale my credit is good and I have a very good income! Within a few minutes I called to complain to the General a Manager and the conversation wasBy much better! All I received is I wasn’t there so I don’t know what was said ! AGAIN WOW! The correct and only response should be , I am sor very sorry can you came back and can we can help get into a new vehicle. My husband then called the asking for the general manager and he has yet to return his call. I wanted ratre this 9 starts but I had to place a start to post!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Excelent tire service
byon 07/30/2018
Set up an appointment for new tires and alignment. Everything went smoothly and was out the door within two hours. Price was comparable to others but prefer the garage if possible. Rebates were all taken care of for me which was a big plus.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fusion Hybrid Transmission
byon 07/19/2018
Our transmission went out on our 2013 Fusion Hybrid, while still good on years we drive a lot and were well over the 60,000 miles. Andrea was super helpful and worked with us, the technician and Ford to get it covered under the warranty, while it took almost 5 weeks I am glad she took all the time to get this covered for us.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford Focus Transmission
byon 07/04/2018
Outstanding. Ford has had a problem with focus transmissions. Service rep, Kevin, understood my problem and had it repaired quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Certified Vehicle Warranty Work
byon 07/02/2018
Identified the issue quickly. When the part was not available provided a loner vehicle for 2 days. Went back with slight rattle and fixed it up on the spot. Very pleased to work with Helen in the office and the mechanic.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford f-350
byon 06/26/2018
Fixed my brand new 2017 Ford F-350 again. This time it’s not leaking. First time not so lucky. Still can’t believe a 60000 dollar truck has this many problems and corporate says well it hasn’t been in the shop long enough. Well once is to much for a brand new truck of this price. Thanks to Washington ford who went above and beyond that the selling dealer found my do for me. No thanks to corporate for they do as little as expected. Thanks again Washington ford and my service advisor Kevin who as stated went above and beyond.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
truck service
byon 04/16/2018
I was really good, they provide excellent service, and more of it is that they were so friendly and kind.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank You!
byon 11/14/2017
Still going strong...after purchasing our own cars, referring many friends and family, this dealership has never disappointed. Washington Ford is the only place we go for cars and trucks. Thanks for another successful deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Squealing/speaking brake
byon 07/19/2016
The only complaint we have is we asked the squealing of the brake when the van was inspected and they said nothing was found. It got worse and we had to make a return visit to get it taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleased, satisfied and happy
byon 07/19/2016
Everything went as planned , after making an appointment to have the WORKS service package done before our vacation, we noticed that the state safety inspection was due ,,,, washington ford added that to the appointment so it was taKen care of also with out any delay and we were on our way,, thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great people work for Washington Ford
byon 07/13/2016
The salesman Mike did a great job. The help from dealer manager Brennan was over and above the call to duty for this Army Veteran. I am part of the Ford Family for life.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 07/12/2016
Kevin was very thorough and helpful at check-in and also alerted me to a recall on my vehicle, service was done in the time stated without issue, better service department than my wife's vehicles dealership, Jim Robinson Ford by far.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent customer service!
byon 07/11/2016
Once again, Washington Ford exuded customer service at its finest! The staff is friendly and educated us on what services were needed on our Fusion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments