Keystone Ford
Customer Reviews of Keystone Ford
2023 Ford Maverick XLT 4WD Truck - Keystone Ford
byon 01/31/2023
Very pleased with our salesperson at Keystone Ford, Chambersburg, Pa. Got a very good price on our Maverick Truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buyer beware of stolen vehicles
byon 10/30/2023
Buyer beware. Back in 2021 I found what I thought was a nice F250 Lariat at keystone Ford so I inquired about it. The truck only had 17,000 miles on it at the time and was in very nice condition. Made a deal and bought the truck using Frank Blood as my salesman. I felt that I was buying at a reputable dealer that wouldn't try to hide things, and not to mention, the same dealer we use at my part time job for buying vehicles through, wrong. Fast forward about 2 years later, I see another truck that catches my eye so I inquire about it. That dealer comes back with a lower trade value than I ever expected so I questioned why. He says do you know that your truck was stolen before? Obviously I didn't and now I'm pissed. This happened twice cause I seen another truck and inquired about it and same exact scenario. I then contact keystone about the issue. I received 2 different replies from the dealership, one stating that should've been brought to my attention at settlement and I replied I can assure you I would've never bought the truck if it was and the second thing I was told by my salesman is we never give out that info, it's on our website. Wtf, if it's on your website and so is the price why did I need a salesman, I thought they were there to tell the buyer about the vehicle. I'm then put into contact with the manager Clint Castellar that listens to my issue and seemed very understanding and tells me this should never have happened and he's going to do something to make it right and he'll call me back Monday of the following week. Monday comes around no call, Tuesday comes, no call wednesday I make 2 calls back and leave a message and get no call back (wow you're doing great at helping the situation). I then send an email after another 2-3 days of no reply I send a semi nasty email asking for a reply. I get some Bs reply that they are looking but not having any luck at finding anything. Fast forward 4 months later still waiting and can't even get a reply by email. Terrible customer service when they're the ones that "assured" me they understood and were going to do something. I don't like to let bad reviews but when someone says they'll help then can't even have the decency to reply to emails or phone calls because they know they did wrong, it's highly frustrating.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
2023 Ford Maverick XLT 4WD Truck - Keystone Ford
byon 01/31/2023
Very pleased with our salesperson at Keystone Ford, Chambersburg, Pa. Got a very good price on our Maverick Truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Keystone Venice purchase
byon 12/29/2022
Great experience from my sales person and ordering a new vehicle to finalizing the sale. They worked with me throughout the the entire process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Co ow2
byon 12/16/2016
We had a very helpful sales person. I appreciated Becky alot for all the help she gave us
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Keystone Ford Service
byon 09/06/2016
Great People! I missed my state inspection by one day. I stopped by and they took care of the inspection in a short amount of time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 07/15/2016
My husband has been looking around for a small car, Chevy Cruze to be exact with low miles and easy on gas because of him traveling for a job. He found one on Keystone's Ford website and we decided to give them a try. The salesman was very nice and stayed by our side the whole time. The manager we worked with was also very friendly. Since we are almost 2 years out of bankruptcy we had our doubts they would be able to do anything for us but we were wrong. They got us approved and got us a payment we could afford after explaining our finances. I couldn't be more happier with our 2014 Chevy Cruze and the experience we had there. We are looking to trade our Chevy Tahoe in in about a year and planning on going back to them to purchase our next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
F150 State Inspection.
byon 04/23/2016
Quick service for a state inspection and professional service writers. Just need more men's magazines to read in the waiting room.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Keystone Ford Hit a Homerun Again
byon 04/11/2016
Frank Blood was very helpful in getting the cost where it needed to be. Described in detail all of the advantages of this vehicle. I knew I was interested in a Fusion but his help helped me to make up my mind. This is the 5th. vehicle I've purchased from Frank Blood I guess that kind of say's it all. When the cost looked like it might be out of reach Casey jumped in and made the numbers work. Mike Carey Satisfied Customer
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
"Almost" completely satisfied!
byon 04/08/2016
I came with the intention to buy out my 2014 Ford Escape lease and ended up with a new 2016 Ford Escape lease instead. It was only the work of "Doc" Mark Brown's ingenious way of showing me the comparisons on my loan to buy my 2014 or to lease the new 2016 with all the extras, 4WD and quieter ride and more leg room for the driver and the increase of mileage per year, that convinced me to try the lease program for another two years. I loved Doc's personality and caring spirit. However, we did have issues when it came to the settlements on the computer and paperwork files. what should have taken an hour or two, had me coming back an additional day. Bummer, but it all finally worked out and I love my car. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car care
byon 04/08/2016
Everyone has been very helpful and consider. I like that the dealership is close to where I work because I can drop may car off and walk to work.then it is ready when I'm done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2015edge
byon 04/06/2016
WE were very pleased with our salesman Russ he was very helpful and patient with us .So I would like to thank him and the staff for all their help
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Caught dealer multiple times not doing service billed.
byon 04/06/2016
We are almost forced to use this dealer. Our company uses Wheels, a fleet management service. This is the only authorized Ford dealer within a reasonable distance. We have caught the dealer multiple times not changing filters during service. We mark the filters in hidden spots, or with black tape in spots not visible, and have shown them multiple times about the issue. We can bring back vehicle, and get filter put on, but what is to say they haven't done other work that they are billing for? Getting a business card from service manager offering free service the next time is almost hilarious. The sentiment is there I guess, but if we didn't have to bring vehicles there, we wouldn't. We have been taking them to the Lincoln dealer locally, and they can do wheels work, but since they aren't the authorized Ford dealer for this area, I believe we pay a 15% surcharge on each billed item. I am guessing they are a flat rate shop. The service writers seem to hvae good intentions when you talk with them, but there hiring practices with their techs, and their follow up on them leaves a tremendous amount of room for improvement.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Ford Fusion
byon 03/25/2016
I loved my 2012 Fusion which is why I bought a 2016. Same car just newer.I am a repeat customer and have all my service done at Keystone Ford. I think that says how I feel about my experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Loving the new car
byon 02/22/2016
I purchased a 2016 Ford Escape. I felt the service was excellent and very helpful in putting me in a vehicle I could afford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 02/21/2016
Frank Blood our salesperson was very accommodating with the purchase of our 2013 Ford Escape.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A good experience
byon 02/08/2016
I enjoyed a very nice time with Clint picking my f-150.He was very helpful and knowledgeable about the options on the trucks.I think he and Keystone provided me with the truck I wanted at a very good price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Transit Purchase
byon 02/01/2016
Ford Transit XL 12 passenger, the service was great. I was satisfied with the ability to pick and choose options to order this van. Open and friendly sales and sales manager. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Reassurance
byon 01/20/2016
I came in for an oil change and a concern about my brakes. The service department performed my oil change and brake check quickly and addressed my concerns leaving me feeling secure in my cars performance. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great Service, Great Deal and, Great Merchandise!!!
byon 01/11/2016
I purchased a 2014 Ford Focus, the vehicle was very clean and, it runs nice. Becky Taylor was my salesperson and, I feel that she got me, the best deal possible, she was very professional, prompt, very courteous and, she made me feel very comfortable, you would've thought, we knew one another, prior to my visit. I came in on Wednesday, chose my car and, signed my paperwork on Saturday. There was cigarette scent, from the previous owner. Ford sent my car, to be deep conditioned, it's been in my possession, since last Wednesday and, I've been enjoying it, every since. Thank you guys, for getting me into something fast and, very nice...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thanks
byon 01/09/2016
Was told that the washer fluid was refilled and it wasn't other than that everything was very good was in and out in under an hour
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent service!
byon 12/29/2015
Excellent service! The staff treated me like a queen and were able to get the exact Ford Explorer that I wanted! Great people at Keystone Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
