Customer Reviews of Capitol Toyota
Waste of time
byon 01/30/2017
Pretty terrible experience this morning. Drove over from Central Oregon to buy a car. Had set up an appointment less than 48 hours before traveling. I arrive and a salesman looks at me confused and then a few minutes later tells me they sold the car the night before. The manager tells me they don't have a system in place to inform people when this situation happens. We try to make a deal on a newer model but they arent willing to come down more than a few percent. They did offer to pay for my gas which was nice but ultimately I wasted a whole day after multiple phone calls and emails with an appointment set up. I understand a business will not turn away a potential buyer but it would have been nice if they would've called before I drove seven hours round-trip. Would certainly not recommend.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
I got conned, but the service is excellent
byon 08/15/2016
I bought a certified used Toyota from Capitol in 2008. I purchased an extended service contract with it: Free Tires For Life! Found out today that what I actually purchased was Free Oil Changes For Life. EVERY customer that year got Free Tires For Life for FREE. I thought I had talked the manager down and he had thrown in free oil changes to sweeten the deal. They got me! Should have read the paperwork better. Since then the service has been excellent and the people there are really nice. PLEASE think twice about buying any sort of extended warranty from these people, though... they may play dirty.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
The perfect transaction!!!
byon 09/08/2015
Got the car that was advertised, the price was awesome and the salesman, We traveled 250 miles from the coast to get the car at the price we wanted and Mike Brown was amazing. Mike, if you ever get down our way look us up for a barbecue!! Thanks to everyone there that helped us. Brett and Melissa
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Always a pleasure
byon 01/12/2015
I have always had such good experiences with Capitol Toyota. I've bought several cars from them over the years and have never been treated with anything less than respect, as a single and a married woman. I've been to other dealerships with my husband to purchase vehicles and have had eye opening experiences to how well Capitol does business. I love that I see more and more women on their sales team when I go in for service. The service department has always been so efficient. I've always felt they've been honest with me. Never pushed me in to doing repairs that were unnecessary. I guess in the end I can't say enough kind things about Capitol Toyota as a whole. Great compan!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Another great expirience
byon 08/11/2014
Just bought my second vehicle from Capitol Toyota. Andy was great just like last time. Found exactly what I wanted, offered me a great deal without any haggling. Love my car and I will return!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outrageous
byon 07/19/2014
Purchasing a vehicle at any dealership is stressful, but Capitol Toyota tipped the scales towards insanity! Trading in a vehicle they sold me, telling them exactly what I wanted and could do was ignored. They came back to me with the following: $8000.00 cash down, 72 months at 8.99% interest at $498.00 a month for a $25,000 dollar car with a trade in of their own vehicle. I get bargaining and was prepared for the first offer but this was like saying - you're female, you're stupid and we are going to defile you. I am painting my car with what they did so that the middle class spectrum spends their money at businesses that listen.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great Dealership Run by Great People!
byon 06/19/2014
Having worked in the automotive industry and been to and worked with numerous Dealerships I have come to appreciate the customer support, honesty, and service provided by Capitol Toyota. The Entire sales process was smooth, fair, and their prices were extremely competitive if not the best!. Highly Recommended!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Overpriced and unscrupulous
byon 07/28/2013
I was suspicious about dealings with sales at this dealer, so I got another offer on exactly the same vehicle at another dealer. The first offer from the second dealer was more than $2000 less only one day later without any incentives. Sadly enough, I believed the sales manager when he told me he just had to get my social security # before he could make an offer. He told me he would not affect my credit history as it would not be a regular inquiry on credit. He lied. it knocked my credit by having another inquiry and my loan was affected. Further comments during the negotiations lead me to believe this dealer is only interested in his sales record, not my needs.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
The Capitol Toyota Way
Here at Capitol Toyota in Salem, we have immersed ourselves in the community and we have an invested interest in those around us. Helping you find a quality vehicle while giving you a one-of-a-kind customer-centric experience is our goal. We care about the community and strive to do our part to help those around us find the most comfortable, desirable option for their newest ride. We are here to serve you. Stop in and see everything we have to offer at our dealership at 783 Auto Group Ave NE Salem, OR. Give us a call or come in if you have any questions.