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Customer Reviews of Capitol Toyota

2.0
Overall Rating
(1)
Recommend: Yes (0) No (1)
Write a review: Sales | Service
9 Reviews
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sales Rating

Waste of time

byKevintoyotaon 01/30/2017

Pretty terrible experience this morning. Drove over from Central Oregon to buy a car. Had set up an appointment less than 48 hours before traveling. I arrive and a salesman looks at me confused and then a few minutes later tells me they sold the car the night before. The manager tells me they don't have a system in place to inform people when this situation happens. We try to make a deal on a newer model but they arent willing to come down more than a few percent. They did offer to pay for my gas which was nice but ultimately I wasted a whole day after multiple phone calls and emails with an appointment set up. I understand a business will not turn away a potential buyer but it would have been nice if they would've called before I drove seven hours round-trip. Would certainly not recommend.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

I got conned, but the service is excellent

bygotconned1on 08/15/2016

I bought a certified used Toyota from Capitol in 2008. I purchased an extended service contract with it: Free Tires For Life! Found out today that what I actually purchased was Free Oil Changes For Life. EVERY customer that year got Free Tires For Life for FREE. I thought I had talked the manager down and he had thrown in free oil changes to sweeten the deal. They got me! Should have read the paperwork better. Since then the service has been excellent and the people there are really nice. PLEASE think twice about buying any sort of extended warranty from these people, though... they may play dirty.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

The perfect transaction!!!

byBrett_Melissaon 09/08/2015

Got the car that was advertised, the price was awesome and the salesman, We traveled 250 miles from the coast to get the car at the price we wanted and Mike Brown was amazing. Mike, if you ever get down our way look us up for a barbecue!! Thanks to everyone there that helped us. Brett and Melissa

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Always a pleasure

byGlitterBallon 01/12/2015

I have always had such good experiences with Capitol Toyota. I've bought several cars from them over the years and have never been treated with anything less than respect, as a single and a married woman. I've been to other dealerships with my husband to purchase vehicles and have had eye opening experiences to how well Capitol does business. I love that I see more and more women on their sales team when I go in for service. The service department has always been so efficient. I've always felt they've been honest with me. Never pushed me in to doing repairs that were unnecessary. I guess in the end I can't say enough kind things about Capitol Toyota as a whole. Great compan!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Another great expirience

byLKfootballFanon 08/11/2014

Just bought my second vehicle from Capitol Toyota. Andy was great just like last time. Found exactly what I wanted, offered me a great deal without any haggling. Love my car and I will return!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outrageous

byspulverslon 07/19/2014

Purchasing a vehicle at any dealership is stressful, but Capitol Toyota tipped the scales towards insanity! Trading in a vehicle they sold me, telling them exactly what I wanted and could do was ignored. They came back to me with the following: $8000.00 cash down, 72 months at 8.99% interest at $498.00 a month for a $25,000 dollar car with a trade in of their own vehicle. I get bargaining and was prepared for the first offer but this was like saying - you're female, you're stupid and we are going to defile you. I am painting my car with what they did so that the middle class spectrum spends their money at businesses that listen.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Great Dealership Run by Great People!

bylogann1on 06/18/2014

Having worked in the automotive industry and been to and worked with numerous Dealerships I have come to appreciate the customer support, honesty, and service provided by Capitol Toyota. The Entire sales process was smooth, fair, and their prices were extremely competitive if not the best!. Highly Recommended!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Overpriced and unscrupulous

by8079danon 07/28/2013

I was suspicious about dealings with sales at this dealer, so I got another offer on exactly the same vehicle at another dealer. The first offer from the second dealer was more than $2000 less only one day later without any incentives. Sadly enough, I believed the sales manager when he told me he just had to get my social security # before he could make an offer. He told me he would not affect my credit history as it would not be a regular inquiry on credit. He lied. it knocked my credit by having another inquiry and my loan was affected. Further comments during the negotiations lead me to believe this dealer is only interested in his sales record, not my needs.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Warranties only provide oil changes

by8079danon 07/28/2013

Capitol has a niced new building and waiting room with popcorn and coffee. They do an oil change in quick order, but lie about other services performed during the warranty service. They will not go out of their way to fix anything or to check for loose hardware or defects such as hoses rubbing. The lack of concern for your car seems to originate with Toyota Corporation and the way they pay the dealerships for service. I am genuinely upset with the poor response Toyota is making to its customers needs. The failure to respond to the random acceleration issue in earlier models was only the tip of the iceburg.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
about our dealership
what sets us apart
Free Pancakes every Monday from 8-12
Capitol Toyota was voted the #2 Large Dealership in the United States to work for in 2017
Google Map
Amenities
Complimentary Loaner Cars
Instant Financing
Complimentary Coffee
Rental Car Service Onsite
Cable Television