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Buick GMC Of Beaverton

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Customer Reviews of Buick GMC Of Beaverton

4.2
Overall Rating
4.2 out of 5 stars(96)
Recommend: Yes (8) No (2)
Write a review: Sales | Service
5 out of 5 starssales Rating

Great experience!

by SherryH on 01/30/2024

From beginning to end, the process was quick and easy!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

96 Reviews
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5 out of 5 starsservice Rating

Great service, friendly advisors

by Mike GMC1500 on 04/22/2024

I needed an oil change & asked about other service. I was not pressured to to do services I wasn't comfortable with but know that they are providing great service to and checking for any problems.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

1 out of 5 starsservice Rating

Horrible communication

by Daniell on 02/25/2024

These people don’t provide the service that people expect from such dealerships and communication it’s horrible

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

5 out of 5 starssales Rating

Great experience!

by SherryH on 01/30/2024

From beginning to end, the process was quick and easy!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Low pressure GREAT incentives

by Troy Medford on 01/28/2024

Beaverton GMC was professional, low pressure, and very responsive for out of town buyer. Large inventories coupled with purchase incentives and courteous sales staff have gained my trust to send others !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Beaverton Buick GMC

by Debbie M on 12/05/2023

I am a single elderly woman and had been researching new cars online for months. With a list of 12 vehicles I needed to go to 4 different dealerships to see the vehicles, planning to negotiate the purchase via email. From prior bad experiences, I had a terrible dread of dealing with car salesmen. I was fortunate to meet Tommy Wilson at Beaverton Buick GMC at the very beginning of my search. I had done extensive online research to determine reasonable pricing for the new vehicles as well as for my trade. Mr. Wilson gave me great written pricing upfront, patiently showed me the vehicles, and everything he said and did indicated he was being fair and honest with no pressure! I was so glad to have found such a wonderful salesman, that I skipped the rest of the list and went back the next day to purchase a 2024 Buick Encore GX. I am so grateful to have found Mr. Wilson!!! Mr. Wilson is the best.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

1 out of 5 starssales Rating

Horrible after sales support

by Pinebaron on 11/01/2023

On 10/22/2023 I purchased brand new 2024 GMC Sierra 2500HD AT4X AEV edition from GMC Beaverton, OR at their asking inflated 10K over MSRP price. We live in WA and barely an hour into the drive the entire vehicle started shaking like it was driving on hexagon wheels. It was too late to call the dealer since it had closed for the day. I figured the brand new heavy duty tires were at fault; called the dealer on Monday and they asked me to take it to my local GMC dealer who confirmed the issue to be tires with flat spots. The Beaverton dealer still not wanting to do anything, asked me to take the vehicle to yet another large dealer who also confirmed within minutes that the tires had flat spots on them and that even driving almost 600 miles by this time, these flat spots are likely permanent. Yet again GMC Buick Beaverton refused to help and asked I reach out to local dealer for replacement tire claim etc. and it appears no dealer or warehouse has those tires. In over eight days I have yet to enjoy driving this vehicle; GMC Buick Beaverton have shown me the "middle finger" and have left me to figure out my own solution, claim etc. from other dealers who have little incentive to assist since they did not make the sale. PLEASE AVOID a purchase of any vehicles from GMC BUICK OF BEAVERTON. They will take your hard earned money and leave you HIGH AND DRY when asking for support.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Good dealership

by Swcem02 on 08/05/2023

Salesman were very professional and willing to help. When it got serious about buying they were straightforward and didn’t give a lot of BS. We were able to reach a reasonable deal very quickly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

You will not be disappointed

by Bpuller88 on 06/05/2023

Nathaniel Davis was phenomenal! He was patient, kind, and paid attention to the needs/wants I expressed. He wasn’t pushy or demanding as I’d experienced at other dealerships. Nathaniel walked me through the car buying process in a way that significantly reduced my anxiety and made it an enjoyable experience. Hands down the very best! I’ll definitely send friends and family to Nate & this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

GMC 3500 Denali

by Nedlanders on 03/13/2023

Friendly and knowledgeable sales staff. Made my purchase enjoyable.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

new 2023 GMC Sierra 1500 Denali

by jgdenny on 02/12/2023

Best vehicle transaction i've ever had. 100% seamless. Mustafa was amazing as well as the finance staff.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

1 out of 5 starssales Rating

Buyer beware

by Ashley on 07/28/2021

They will not fully disclose known recalls and will lie to protect themselves. They have been cold and rude when I have tried to deal with them directly. The car I purchased from them needed an engine replacement 2 months after I bought it. I didn't own it long enough to even have the oil changed or receive my plates. Buy elsewhere!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

1 out of 5 starssales Rating

Paid for a car in cash and never received the title!

by TinaE on 07/14/2021

Paid for a car in cash and never received the title! We purchased a vehicle from Buick GMC of Beaverton in January of 2021. We paid for this vehicle in cash and were promised that the title of the vehicle would be sent to us within 30 days. We have contacted this dealership multiple times to obtain the title that is rightfully ours for the vehicle we paid for in full, and have been given the run around with their staff. Their licensing clerk is conveniently never in the office, and the sales department passes the buck. The DMV is able to see the title status through their online software and it still hasn't been put into our name. We have filed a complaint with the Oregon State DMV Dealer Investigation regarding this issue. It has now been 6 months since we purchased this vehicle and we still haven't received the title. We're no longer able to drive the vehicle because the temporary registration that we were provided has expired! Do yourself a favor and avoid this dealership at all costs. This dealership sells cars that they do not have the titles for!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

2 Comments

1 out of 5 starssales Rating

DONT EVER BUY A VEHICLE HERE

by JustinS on 05/19/2021

I dont even know where to start with this. If you are looking to buy a vehicle here run!!!! I bought a truck and a little after a month check engine light comes on and starts shifting bad. Take it back to the dealership and they tell me it needs a whole new transmission. After a couple of coupons it would be $6000. No way that they didn't know it was going out. They knew that they were selling me a vehicle with a major issue. After lots of arguing back and forth they go to fix the vehicle(at my cost). They give me a loaner car that had 53 miles to empty, the person before me left trash and long blond hair all over the interior, and grass covering the floor boards. Not even a care to wipe the oily fingerprints from the stereo before giving it to me. Just what I wanted during a pandemic. Long story short do NOT buy a vehicle here. Never felt so screwed by a dealership in my life.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

1 out of 5 starssales Rating

Tried to sell me a lemon

by Ff on 04/27/2021

Payton and Jason helped my partner and I initiate the purchase of a car they currently have. (4/26/21) A 2013 subaru crosstrek, orange with 125k. Thank goodness we paid for a third party inspection. This crosstrek was found to need thousands of dollars in repairs just to get this car to a point where you can safely drive it. Yeah, that's right, they allowed both my partner and I, along with whoever else test drive this unsafe car. It's as if the dealership did zero work to inspect the car; it had cut vacuum seals, half a dozen oil leaks, one of which was in the engine... The engine had also been replaced with a refurbished one, which wasn't in the car fax. What a surprise after a minutes long diatribe payton went on with my partner about the "integrity" of this dealership and it's "high standards". If you plan on buying a car from this "dealership" please, get a third party inspection. Y'all are running some sort of scam if you don't even inspect your cars and fix them to get them in SAFE WORKING ORDER FOR TEST DRIVES. I would seriously be embarrassed to work there after that experience.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

5 out of 5 starssales Rating

Exemplary Customer Service

by M Walker on 12/05/2020

Jeff Elicker and Brian Oringdulph were amazing to work with. In addition to ensuring that the car buying process was as safe and painless as possible they were generally just a delight to work with. 10/10

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

1 out of 5 starssales Rating

DO NOT BUY HERE!!! DO NOT GET REPAIRS HERE!!! DO NOT BUY LAD STOCK!!!

by Larry Neal on 07/18/2020

I bought a vehicle here 7/9/2020. On 7/10/2020 I discovered the rotors were bad. Called the number I was given should I have any problems and was met with a voicemail that said do not leave a message try someone else. I emailed said person and was told they would take care of it personally. Got a call from someone else that said bring it in on Tuesday. 7/14/2020 On Tuesday got there to discover I had no appointment (wonder why I could not bring it in Friday and leave with no appointment) and the third party that met with me Tuesday since the other two guys were off that day says they have no idea when it will be looked at or done. Then gives me keys to some used car they are selling with 36000 miles on it and not enough gas to get home and back and no room for my family to go on vacation camping. Great job so far.... 7/15/2020 Wednesday update by text message: Waiting on parts 7/16/2020 Thursday text update: Still waiting on parts I call to find out about rotors form the parts dept. They say we can get them today and we will try and get the truck done today. 7/17/2020 Friday update: still waiting on parts (ridiculous) This is a GMC dealer that proclaims to be the largest in the area but they do not have rotors for their own GMC trucks and cannot get them in? I wish I could just return the truck and forget I ever did business here. Instead I have a truck I have not been able to drive since I bought it. This dealership is terrible and once the sale is made they don't give a crap about the customer.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

2 out of 5 starssales Rating

Misrepresented Ad

by Clearly False Ad on 04/26/2020

Drove from Salem to look at a jeep that appeared to be a pretty good price, but upon inquiring about the 3 piece hardtop that was in the Ad and on the sticker, we were told no, it doesn't have one and it is a misprint. What a waste of our time. It would be a fair price with both soft and hard tops, but it only has the soft top. Hard tops are $2000, this is hardly an advertised good deal. Very disappointed.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

2 Comments

2 out of 5 starssales Rating

Lack of communication

by Cindy on 04/15/2020

It is amazing how quickly they lose the ability to finish the sales process after the sale. Gave me less than a 30 day permit during a Coronavirus epidemic for which my car is now going to sit until it gets played sometime in June or July. Didn’t even submit my paperwork for the plates correctly, kind of important to follow thru

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

JUST DON'T

by nwessentials on 12/28/2019

Drove 550 miles round trip on the word and carefully crafted pictures to find the Toyota van not anything close to what was represented. It was a premium priced, low miles Toyota Sienna limited premium awd van. The dealership represents the stereotypical used car mentality in dealing with their customers. I was embarrassed that I fell for the phone/email tactics, was embarrassed in front of my wife and also ashamed that I drove my 6 months pregnant wife 13 hours total, fatiguing her already challenged state, to purchase a car from a dealership that had no qualms about misrepresenting the truth. I could never recommend this dealership for a purchase, repair, service, or anything that relied on any level of trust. if they would lie about something that became so obvious within a minute of me approaching the car imagine if you were left to trust them in regards to the safe repair of your families vehicle. NO Chance. Regard this as you approach this dealership with a car that anyone you love would enter and trust it to be safe because they said so.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
5 out of 5 starssales Rating

Willing to go the extra steps

by RobD on 12/24/2019

My experience was very positive. I came into Beaverton GMC with a set price in mind that I wanted to spend and the staff made that happen and was willing to work with me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starssales Rating

BE VERY CAREFUL FINANCE OFFICE

by NFM on 11/19/2019

They will tell you if your a member of COSTCO you will get a 3,000 warranty AT NO COST check before signing . They'll also say WOW you must have amazing credit.........Then they say oh all your docs will pop up in your email . Just don't tell you 6 hrs later. Also a basically new vehicle a few thousand miles and 1 key cant find the other one. When you call NO ONE not sales person nor finance is available and does not call you back.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

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