Lithia Chrysler Jeep Dodge RAM FIAT of Medford
Customer Reviews of Lithia Chrysler Jeep Dodge RAM FIAT of Medford
Stay Away
byon 07/02/2022
I have known Lithia since it was a one dealership operation. My dad always said they were crooks but I thought I would give them a chance. He was right and nothing has changed. I was working with salesman Myles Boynton on a Ram1500. After 3 days of him gathering info from me they sold it to someone else. He then of course came up with a BS story as to why. But of course they had one similar he could sale me. Stay far away from this salesman and this company.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
About as trustworthy as your typical shady used car lot
byon 01/05/2022
You cannot purchase anything on this lot in good faith. They misrepresent their used cars as "value auto" having passed a "48 point quality inspection" stating they check "everything from the tires and the brakes to the suspension, drive train, engine components and even the undercarriage" and that "Only vehicles that pass all 48 checkpoints (as appropriate to vehicle content) will be called Value Auto." Either they are willfully misrepresenting junk as quality, or they are so incompetent that their "inspections" are mere cursory glances to determine if what they are looking at is indeed a car. I am now stuck with a used car of which the "typical valve train clatter" of modern 4 cylinders turns out to be busted input shaft bearings in the transmission (clutch goes in and the engine purs quietly, clutch out in neutral and the transmission sounds like an old broken roller skate.) My old Mazda has valve train noise, and a silent manual transmission, so it was easy for them to pass it off as "normal engine sounds" In addition, immediately after rolling of the lot with what was misrepresented as a typical sounding 4 banger, one headlight goes out. Bringing the car back in as soon as I could, they were kind enough to "replace" the burnt bulb free of charge. But according to the tech, the headlight harness was "just loose" and he reattached the harness. The headlight is already out again because their "inspection" apparently didn't catch that the harness is fried, making the car unsafe to drive at night, and a potential fire hazard. The running light, in the same housing as the dead headlight, is also bad. That comes on by jiggling the wires, or smacking the light housing. As for my complaint on the transmission, they wouldn't take the car in because the service contract I paid for apparently hasn't been entered in their systems yet. Instead they told me to just "drive it carefully" for a few weeks before the contract is available. All this was after being bounced around the dealership, everyone telling me to "ask the next guy". They all also seemed to have forgotten what their "48 point inspection" entails whenever I inquired about it. They basically sold me a grenade on wheels, passed off as a good, safe, and reliable vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Reoccurring water leak
byon 01/27/2020
Nine months ago I experienced a water leak that was believed to have been from the cab mounted brake light. At this time it was repaired under warranty. Last week it was found that I had a reoccurring leak in what was believed to be in the same location. The issue has been addressed by Lithia personnel and it is believed there will be no future problems. Your service personnel are very accommodating and strive to make right.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
leveling kit and tire rotation
byon 01/18/2020
Dustin in parts is fantastic. Super knowledgeable on Ram 2500s.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome dealership!
byon 01/17/2020
We had an awesome experience with this dealership. Everyone was so kind and personable. We will buy our next vehicle here as well. Highly recommended these guys!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
recalls
byon 01/15/2020
Trevis as always provides the very best, prompt service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick oil change and tire rotation
byon 01/10/2020
Quick and excellent service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easy and honest
byon 01/03/2020
Easy to work with, Michelle went above and beyond to help me get a Christmas surprise for my wife, and as always Steve gave honest and straightforward advice. Shopped multiple other dealers in valley and none compared.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good
byon 12/10/2019
Happy with oil change service. Staff in the waiting area friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service
byon 12/05/2019
Time wait for oil change was quick
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
quick lube
byon 11/30/2019
service writer was very friendly,explaining other problems I could possibly have,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Chris is the best!
byon 11/26/2019
I love my new car, the process was crazy easy, and Chris was great sport.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Truck
byon 11/14/2019
Reps were extremely helpful. I would recommend others to the sales reps and financial reps involved.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great
byon 11/12/2019
Very satisfied with the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tires
byon 11/11/2019
Great service and great price
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New RAM 2500
byon 11/08/2019
James and David the finance manager were great to deal with and very helpful in finding me the best option for purchasing my new truck. I wouldn't hesitate to come back for any future vehicle purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome !!!
byon 10/31/2019
Great people to work with .Gorge and Ray were so helpful, informative, and fun to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome !!!
byon 10/31/2019
Great people to work with .Gorge and Ray were so helpful, informative, and fun to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Job
byon 10/30/2019
Had truck in for Transmission shifting problems. They reprogrammed now working great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 10/22/2019
My service was amazing!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 10/21/2019
The service writer met us outside and new us by name. He asked for the keys and said he would take care of everything. Very friendly and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
