Subaru of Bend
Customer Reviews of Subaru of Bend
Wonderful experience
byon 11/25/2020
Buying our new Crosstrek from Subaru of Bend was such an easy process. Josh in sales was great to work with!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Always a fantastic experience!
byon 11/13/2020
This is my seconded purchase with Subaru of Bend and the second time around was just as pleasant of an experience, they are all professional, courteous and actually listen! From sales to service always a phenomenal experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing Car Buying Experience!
byon 10/29/2020
My car buying experience at Subaru of Bend was seamless! I went in one day and spoke with Sam. He was knowledgeable, friendly, and very patient with all my questions. When I made the decision to buy a new 2020 Outback, he came in on his day off to accommodate my schedule. He was very professional and made my experience an enjoyable one. I received a fair price for my trade in vehicle and in speaking with the finance dept. they explained all my options - Can't argue with 0% financing! They were honest and fair regarding additional warranty/Service options. Sam showed me how everything worked on the car and helped get me set up with Apple Car Play and settings. I drove my Outback home that evening. I look forward to my one-on-one appointment to learn more about all the bells and whistles. It was the best car-buying experience I've ever had. I can't wait to drive my Subaru in ice and snow this Winter. Well Done!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A Simple Process, No Surprises
byon 07/11/2020
The exact vehicle we wanted was coming into the dealership. Price negotiation was not a factor. I was kept up to date on the vehicle’s arrival and on the installation of a trailer hitch, which was installed very quickly. I felt some pressure from the finance manager to purchase the prepaid maintenance/extended warranty package, but, since we plan to keep the Outback for a long time, we agreed. He helped us keep the monthly low by changing the financing from 0%/ 63 months to 0.9%/ 72 months. (Yes, it cost us $1,100 in interest, but the lower monthly payments were important to us.) Our salesman was very efficient and knowledgeable when he showed me the major features of the vehicle. I appreciated that he did not go into Too Much detail. Everybody, including us, wore masks to protect us all from COVID-19, which was very important to us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Subaru of Bend Internet sales
byon 10/08/2019
I built my crosstrek using Subaru.com. At the end it suggested get a local quote. Subaru of Bend contacted me the next day gave me a very reasonable quote for the car. The purchase process went very smoothly and I now own a new crosstrek.
Once you sign...the customer service crumbles
byon 05/02/2018
Bought a new Subaru in 2016. The dealership had no trouble taking my money. I paid off the vehicle two years later including canceling my extended warranty. I was owed a refund of nearly $1000 and two months later still dont have it. Was told by dealership that the money was sent to bank to pay off the loan. This was not the case. The loan company confirms as well as my own online account access that they never received the check. I am now acting as the go-between trying to figure out who has my money....Subaru Added Security or ??? Not getting much urgency from dealership to assist.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Experience
byon 10/08/2017
I drove over 250 miles to make a custom order and do my trade-in with this dealership since their knowledge and service was both spot on and quick!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Buying a New Car made Easy!
byon 09/23/2017
Buying a new Car involves many decisions, what model, color, options, engine, financing etc. The staff at Subaru of Bend made this process easy and with no stress. We were interested in a 2018 Outback Limited 2.5i model. Upon arrival we met Jeremy with the Internet Sales Team, who had an Outback Limited 2.5i in the Wilderness Green, ready for a test drive. After taking a spin, my wife and I concluded this car wasn't quite what we thought we wanted. We both weren't sure about our color choice, and I was unsure if the 2.5i or 3.6i would be the best engine choice for us. At this point we had been with Jeremy about an hour, still quite undecided on what is best for us. I then asked Jeremy if they had a Limited 3.6i that we could take a spin in. He made a quick phone call and within 5 minutes had a Crystal Pearl White 3.6i Limited Outback fueled up and ready to go. I'm glad I drove the 3.6i because it had the extra bit of reserve power I was looking for. My wife saw us return from out test drive and noticed how pretty the Crystal Pearl White Outback looked. After a brief consultation with my wife, we concluded the White 3.6i Outback is perfect for us. Funny how you go in thinking you want this, and you end up with something quite different. Thanks to Jeremy's excellent product knowledge and patience, we drove home that afternoon in our new 2018 Outback. Trading in our Subaru Crosstrek and purchasing our new Outback the same afternoon was easy, and "Hassle Free"! Ask for Jeremy and Bill in the Internet Sales Department for your next new Subaru purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Thanks Subaru of Bend
byon 09/06/2017
A big thank you to Rob Landis for his superior customer service. His attention to detail and straightforward demeanor made for a pleasant buying experience. Thanks to his thorough tour of all of my car settings and gadgets, I am loving my new Subaru.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Debbief
byon 08/30/2017
We recently bought a 2017 Subaru Outback. Eric Casares was the salesman that helped us with our car buying decision. I drove several other cars but wanted to try out a Subaru. I was undecided so Eric let me take the car home overnight to see if this was the right car for me. He was very helpful, knowledgeable and I didn't feel pressured. This is my first Subaru and I'm looking forward to using all the technology that comes on this car. Thanks, Eric, for all your help!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Rob Landis is recommended.
byon 08/30/2017
Rob Landis helped us with our Subaru purchase. He explained the benefits of buying locally, and was patient as we made our decision. Rob even did an extra detailing on our car before we drove away! If you want someone who is easy to deal with and who won't be pushy, give Rob and Subaru of Bend a try.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Purchase of a new subaru
byon 07/23/2017
I had a great experience buying a new Subaru at Subaru of Bend. Rob Landis was very helpful and informative. He answered all my questions and seemed very knowledgeable. When he went through all of the technical things he was very thorough and clear. I will definitely recomend the car dealership and Rob to my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Simply Amazing
byon 07/18/2017
Cheryl, in the internet department, is simply the best. (The others in the internet department are very good as well). I am a retired, and very successful car salesman, having been for Chrysler Corporation, the number two (#2) salesperson in the Portland Zone (Oregon, Washington, Idaho, Alaska, etc), and #17 in the Nation. In Cheryl, I have finally met a better sales person than I myself. She was helpful, friendly, concerned about our needs, thorough and professional. And incidentally, the dealership is the best in my opinion. Obviously, the internet department wouldn't be as effective as they are, without the backing of the dealership. They want to sell cars, but they want to meet the needs of their customers, and back up the product professionally and courteously. Strong recommendation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Rob is the best!
byon 07/03/2017
I had the pleasure of working with Rob Landis of Subaru of Bend recently, when purchasing a Subaru Outback. Rob is the quintessential home town salesman. He is efficient and thorough, while maintaining a warm and good-humored personality. He's good at following up too. Rob and ( manager Jeff) are just good people wanting to make the purchase process as easy as possible. The service staff is very acccomodating as well. I highly recommend Subaru of Bend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Satisfied Customer
byon 06/17/2017
I was visiting from Alaska for a weekend with no planned execution for buying a used vehicle. I spotted one I liked on the lot and drove it. I instigated the sale, which was complicated as my being out of State, etc. They patiently made the phone calls and tracked down information I didn't have on my person until the deal was finalized. The whole team was exceptional and treated me with respect at all times. They deserve the highest rating. Eldon
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Cheryl Suganuma, Costco Internet Sales, is truly one of the best.
byon 06/17/2017
Brad McWilliams waited patiently for over a year before I decided to lease a new Forester with EyeSight, Lane Departure Warning, Blind Spot Detection and Rear Cross Traffic Alert. I could not be happier with the car or the wonderful people that make it all happen so effortlessly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience With Subaru of Bend
byon 05/19/2017
My entire experience with Subaru of Bend was outstanding. I ordered an Impreza from the factory, and Jeff made the process easy. He was very personable, and I never felt pressured to buy. When my car arrived, Cheryl took over, and she was terrific. She drove me to the dealership from nearly 40 miles away, and she was so warm and friendly that I felt I had known her for a long time. Cheryl was great at showing me the features of my new car and taking care of the paperwork. I absolutely love my beautiful Island Blue Pearl Impreza!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great customer service!
byon 04/26/2017
Past experience of buying a new car is nothing like you get from Subaru of Bend. This is our first Subaru and undoubtedly will not be the last. We were given any information we wanted about the Costco cost and were treated great during the whole process. What a pleasure to do business with them. We would happily recommend this Subaru dealer to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best car buying experience you'll ever have!
byon 02/28/2017
We were skeptical about purchasing a new car. Subaru of bend changed our entire mindset. Not only are my wife and I completely satisfied with the car but the customer care and service are top-notch. The staff are kind, knowledgeable and make buying a new car a fun experience. Ray answered all of my technical questions and safety concerns. I didn't feel any pressure only honest and informative insight. As Ray said, "these cars sell themselves". Financing the car was also a great experience. Cheryl thoroughly helped us understand our options and gave us a personal tour of all the new features which was especially insightful. This is coming from a guy who owned a Flintstone car with a tape deck and manual windows. If that wasn't enough, Subaru invited my wife and me to come back to take a free course to learn more about the car. Plus Subaru is gifting us with a gas card to take the free course. It's safe to say that we are loyal customers and proud of it. Thanks, Subaru!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Bill Kezer in the Internet Department
byon 02/10/2017
I recently completed my second purchased of a Subaru Outback from Subaru of Bend. It was a pleasure to work with Bill Kezer both times. He is a professional with thorough knowledge of his product and a low-key, flexible approach. I highly recommend Bill.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Purchased of 2017 Subaru Outback limited
byon 12/21/2016
My former car, a Mercedes, was totaled in early December and I needed to replace it quickly. My wife and I are very active and we need an all weather car for skiing, kayaking and other outdoor activities. The Subaru Outback fit the bill, and we are very happy with the car and all its safety features. The dealership and sales rep, Bill Kezer, went out of their way to get us the car we chose in spite of the area's first big snow storm. Everyone we met at the dealership were professional, friendly, and knowledgeable. The process was straight forward, and fast. Just what we needed Thank you Bill and Subaru of Bend
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments