Jim White Lexus of Toledo

by Blown Engjne on 02/28/2023

Less than 4 months, engine rattling violently, 1st issue was misfire, replaced all spark plugs, and now Lexus of Glenview service tells me, I purchased a car with a blown head gasket. In Nov. 2022, I contacted Ken, bought a used car from Jim White’s Lexus of Toledo online. Ken test drove the car, told me that the car was perfect. Everyone should know sales guy, Ken (25+ years is [non-permissible content removed]). Do not trust a word this man tells you. They bought and sold a blown head gasket engine (2012 Lexus Ct200h) car they purchased from a customer for $8000 (trade in) and sold it to me for $13000 cash. (Nov. 2022). Now February 2023, I drove 7000+ miles on it and Lexus of Glenview stated the issues was a blown head gasket. This was an ongoing issue, but Jason (sales manager) and Ken [non-permissible content removed] says it’s my fault for not test driving the car and not signing a warranty. I drove 10 hours to purchase this vehicle trusting Kens expertise and drove back to Chicago, but ended up getting a lemon used car from Jim White’s Lexus of Toledo, their practice is scam and ripoff. They charge $1300 for safety inspection, change oil and replace wipers - verified ready for sale.

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by pkp1903 on 06/04/2020

Complete dealership shows a lack of common respect for their customers. This lack of leadership starts at the top with the GM, funnels through his Service Manager and to the remainder of the staff, Stay away from his place if you have any respect for yourself.

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by Lori on 04/20/2018

I have owned Hondas and Acuras my entire life and never thought I'd drive anything else....until I walked into Lexus! I absolutely dread the car buying process, but the sales team (Barry and Ken) was so attentive and spent so much time showing me all of the options that the car had to offer, that I actually enjoyed the experience! I ended up purchasing the NX 300 Sport and am completely in love with it!!! I can't imagine driving anything else. Once I purchased the car, it didn't stop there. They introduced me to everyone that I may need to interact with in the future (service, tech guy, etc...) and spent one-on-one time going over every detail of the car. I've never had such a personalized and enjoyable car buying experience where I actually left feeling like they genuinely cared about me.

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by shayna on 02/07/2018

Austin got me a great deal and was nothing but a gentleman! I have had a wonderful experience working with everyone at this dealer and HIGHLY recommend them to anyone looking for a great deal.

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by estjme on 07/06/2015

Working with Jason in sales has been an absolute delight. He has gone out of his way to help me find the ideal vehicle for my needs. He was considerate and went way above and beyond to ensure I was put in the right vehicle. I could not say anything less than great things about him. He is an absolute gem. He even offered to deliver the car to me. Wow does not even describe my experience!

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by jeffdinohio on 07/13/2014

The sales staff was extremely helpful. Barry H. showed me a used Lexus LS430 that was recently traded in on a new Lexus. The condition was outstanding and with this vehicle being 12 years old, they provided all service records. From start to finish, a pleasant and otherwise painless experience. Would definitely recommend this dealership to anyone in the market and who is looking for a great buying experience.

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by UTprof on 04/16/2014

Nice people. Seemed fair. Pleasant experience. Would go back again.

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