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Customer Reviews of Coughlin Chevrolet of Pataskala

4.0
Overall Rating
4 out of 5 stars(25)
Recommend: Yes (3) No (1)
Write a review: Sales | Service
5 out of 5 starssales Rating

Kevin is great to work with!

by Maria S. on 07/27/2023

I really enjoyed my experience buying a new car at Coughlin in Pataskala. I worked with Kevin. He answered all of my questions, was patient, hardworking, and gave me the space I needed to make the best decision for my family. I highly recommend the dealership and Kevin. They also have a good inventory for new and used cars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
25 Reviews
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5 out of 5 starsservice Rating

First Class Service

by Chris583C8 on 02/29/2024

I made an appointment to have a GM accessory installed. While there, I requested another non-GM accessory to be installed. The service advisor never hesitated and replied "no problem'. Chuck in the Corvette service area is the best in the business. Coughlin Chevrolet is the only place I will take my car for service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Kevin is great to work with!

by Maria S. on 07/27/2023

I really enjoyed my experience buying a new car at Coughlin in Pataskala. I worked with Kevin. He answered all of my questions, was patient, hardworking, and gave me the space I needed to make the best decision for my family. I highly recommend the dealership and Kevin. They also have a good inventory for new and used cars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starssales Rating

Terrible

by R White on 09/21/2022

I came in for a test drive with all intentions of putting a down payment on the vehicle the sales man advised oh no you don't want to do that the money just goes into this pot for some type of crap he said , How is that possible the money should go towards the vehicle I was purchasing , I was not trying to have a high car payment that is exactly why I wanted to put the money down on the vehicle . I then have tried contacting Keith Buzzard finance team to ask about this $50.00 insurance he added to my paperwork he still has not contacted me back I am very disappointed with this dealership will not recommend

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

mike

by michael on 05/23/2022

this is my third truck that i have bought from Eric and i like his honesty

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Worth the trip from Somerset Kentucky

by John on 02/18/2022

Drove to Coughlin Chevrolet of Pataskala from Somerset Kentucky 5 HR drive to look at a 2017 Suburban Premiere. My contact and salesman was Dale Chapman my personal experience with Dale was great we were able to come up with figures that I felt was a great value. Everyone at the dealer was pleasant Eli Windland in Finance also was great to work with. Absolutely worth the trip could not be happier. Would recommend this dealer to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

Service

by Stierhoff on 01/19/2022

Carb cleaning and oil change

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Coughlin Chevrolet- Pataskala

by Kathy on 10/25/2019

I had my car serviced at Coughlin Chevrolet in Pataskala and they did excellent work. The service department was very clean and the people I dealt with were very knowledgeable and professional. The car was ready when it was supposed to be and everything was perfect.

  • Recommend this dealer? Yes

1 Comments

5 out of 5 starssales Rating

F-150 XLT Super Crew Cab

by Nick on 09/29/2019

I had the pleasure of working with Mike Cavendish over at Coughlin Ford in Pataskala to purchase my F-150 this past week, he was very professional and informative during the whole process and an overall blast to work with, I will be returning to Coughlin for all my service needs and future vehicles!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

1 out of 5 starssales Rating

So Disappointed! Such a waste of time.

by Ivolio on 06/25/2019

I will keep it simple. If you want an honest dealership, with management who stands by their word... Don't waste your time driving here. Classic judging the book by the cover thing. Assumptions will get you no where. Was told one thing, drove out there to learn another. Was promised something, they did not honor what they said they would. I will now not shop at ANY COUGHLIN Dealership in the entire Columbus Area after this experience. Dear manager, to low ball me while having biases/assumptions, for me to then whip out an appraisal from another dealership, that was WAY over yours. To then claim "your appraisal is based off of how much i have driven it since purchase..." MEMO!!!!!!!!!!! I put 6000 miles on it TOTAL in 3 years!!!! You're [non-permissible content removed]!!!!!! Hence, why you disappeared and never came back! And your the Manager! Interesting!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
5 out of 5 starssales Rating

Best buying experience i have ever had

by Derek_from_NJ on 06/14/2019

Brian Newhouse was my rep on my recent purchase of a chevy 3500. I came in from NJ and the service i got was beyond spectacular. I spent more time chatting with the employees having a good time than the entire purchase took. They had everything prepped and ready for me on my arrival and had everything done in no time. Would reccomend to anyone, anywhere. It was well worth the trip!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Excellent

by Shawn1 on 04/24/2019

The person who sold me my car was Brian Newhouse and he made my experience amazing. He looked out for my best interest and not just his. He made my first time buying a car the best experience and I wish I could give him 10 stars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

New Corvette Purchase

by WallyM on 03/10/2019

I purchased a 2019 C7 Z06 last year and could not have had a better experience. I was treated better than i expected and recommend this dealership to anyone seriously interested in purchasing a Corvette. Rick Conti was exceptional with everything from discussing options, providing updates throughout the build process, and providing a first-class delivery experience. He also follows up after the sales to make sure everything was okay and that I was satisfied with the purchase. No doubt, my next Corvette purchase will come from Coughlin Chevrolet in Pataskala, OH. Well worth the trip!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
2 out of 5 starssales Rating

Unsatisfied Used Car Sale

by Nacole on 04/20/2018

Last weekend I purchased a used vehicle. I was very excited about the purchase, only to have my feelings change very quickly. I walked away with a quarter of a tank of gas (which is all used cards are allowed to receive per the sales person), a dirty vehicle (wish I could show you the picture of the trash I found in the vehicle), and to have another driver pull me over on the way home saying black smoke was coming out of my new purchase. My husband then had to take it back to the dealer (well over 40 minutes from our home) to be looked at it. Nothing was found. Back to the dealer to pick it up. Only to wake up the next morning to a trunk that was absolutely soaked. Guess what more phone calls needed? And most likely another trip back to the dealer. How very sad! I'll never purchase from them again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

2017 silverado

by Jay on 02/16/2018

2nd vehicle bought from a Coughlin dealership in 3 years Paid for Truck with a check . Never did receive a title in the mail as promised. Went to get plated transferred an the title showed a lien against truck. Finally was able to get plates after they issued BMW another title without lien. Finally they said the would compensate me to get an electronic title received a check for 15.00 dollars which did not cover the price of title. Really was not a hassle free deal

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Absolutely Great Auto Purchasing Experience

by C6_427 on 11/22/2013

I am greatly and pleasantly surprised on the ease of this out-of-state purchase from Coughlin Chevrolet. The Coughlin personnel who helped me in this purchase (Rick C. in sales and Brian B. in Finance) exhibited care, courtesy, consideration, and most importantly excellent product knowledge. The transaction was relatively simple and I got the desired car equipped and trimmed just as I wanted it. I am very pleased with the selection of the Pilot Transport for the delivery. In particular, the driver Larry T. took great care in the handling of the car and it was delivered in perfect condition. Even though I'm out-of-state, I will definitely recommend Coughlin Corvette to any of my friends who are considering buying a Corvette. Jane Leyland

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Fantastic Corvette Purchasing Experience

by lynnandtom on 01/08/2013

Rick C. was awesome. He helped us get the corvette we really wanted at a reasonable price. He was very knowledgeable and had the best corvette-themed office! We flew in from New York the day after the Columbus area had had a snowstorm. I believe Rick went out of his way to make sure he could meet us at the dealership, regardless of the weather conditions. Pete was kind enough to pick us up at the airport and deliver us safely to Coughlin. Everyone involved treated us in a professional and courteous manner! Thank you!!! Lynn L, Long Island, NY

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Great Customer Service!

by sjustice352 on 12/20/2012

Terry G. always treats us great! Both Terry and John R. are always professionals and treat me like family. I will definitely continue to come back for future purchases!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Thank you Nikki West & Chuck Metts

by prostreet4 on 06/26/2012

This is a copy of an e-mail that I sent to Coughlin Pataskala earlier today. Good morning! I brought my 2011 Corvette in last Friday to have a leaking CV Boot replaced and unfortunately had to leave the car as repair parts were not available. Nikki offered me a vehicle to drive which I didn't need and then ended up having someone drop me off at home which I appreciated very much. I was concerned about having to leave the car outside over the weekend and was very surprised that my car was kept inside over the weekend. I was expecting to have to spend some time cleaning up the rear wheel / suspension area where the grease out of the CV boot was thrown, again I was very pleased that the areas were spotless when I picked the car up last evening. Please express my sincere appreciation to Nikki, and Chuck the Technician who repaired my car for their care, and attention to detail. It's clear that the "Team" the Coughlin gets it, and understands car people. I will not hesitate to bring my car back to you for any future service needs. Michael Blankenship

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Excellent Experience

by djhrwh on 06/12/2012

My husband and I were in the market for a new vehicle and in one week test drove 7 new vehicles. I wanted an excellent car, the best deal, and customer service was very important to both of us. We narrowed the search to two vehicles from different dealerships. It was a tough decision, but we kept going back to the Equinox, the way it handled, the options available and the smooth quiet drive. Dale Chapman from Coughlin Chevrolet in Pataskala was exceptional. His response was very prompt and within hours he contacted me to say he had the vehicle we were looking for. Our experience at the dealership from the minute we walked in, just outstanding customer service. Dale was with another customer, but we were greeted and taken to the waiting area and within a few minutes we were introduced to Dale and out for a test drive. Everything he promised over the internet was presented to us. We were very pleased at the ease and time it took to get approved. Within hours we were driving away in our new car. This has been the most painless car buying process we have ever experienced. Thanks to all the staff at Coughlin Chevrolet in Pataskala for making it so easy. We will be recommending Coughlin to our friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Great sales department and finance dept

by draynes on 06/02/2011

The sales guy we had was not pushy or over bearing, he talked to both my husband and I. WE test drove Equinox, and sales guy went over every option on each style. We decided to trade in our Subaru, they worked with us tremendously, very down to earth. All staff were excellent, we had our 3yr old with us, and everyone even talked to her and played. We felt welcome there, and will go back for any other vehicle we purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Out of Town Purchase

by roylebel on 04/28/2011

I inquired at Coughlin Automotive Group in Pataskala, Ohio, about trading in my 2002 truck and purchasing a new one. I live approximately 762 miles from this dealership, and I have to say, that it was an outstanding experience from beginning to end. My salesman, Dale, was extremely honest and met all of his commitments. I arrived at the dealership at 9:00 a.m. and was given fresh coffee. From beginning to end I was out of that dealership within 2 1/2 hours. The whole time, my salesman, as well as the management team at Pataskala was exemplary. I am extremely sensitive to good service and quality as I teach this subject at the university level. I have no negative comments regarding my experience with this dealersip. In fact, I can only say outstanding things about them. I wish they were closer because I would recommend them highly to everyone. There are plenty of dealers close to my house but the trip and experience with this dealership was well worth it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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About our dealership

Coughlin Chevrolet of Pataskala specializes in New and Used Chevrolet Vehicles. We also have a state of the art Service Center!

Amenities
Complimentary Coffee
Cable Television
Customer Lounge Area
Authorized Parts Store
Automated Car Wash