Reineke Ford Lincoln of Lima
Customer Reviews of Reineke Ford Lincoln of Lima
Never again
byon 05/19/2022
Simple works oil change 1:15 appointment I show up at 1:00. Had a doctors appointment scheduled at 3 eight minutes from location. Well its 3:45 and still no car!! This has been this way for a while I have owned Lincolns for last 15 years but didn’t want to get the newest one because of this place’s service. Really wish I hadn’t purchased newest Lincoln.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sales team was prompt and ready
byon 09/28/2021
Sales team was prompt and ready! Everyone was nice and accommodating to the customers needs. The sale of my 2019 Dodge Durango didn’t take much time at all! If you want to get a nice vehicle within your budget this team will make it happen! Salesman was Terin who worked late to make sure I could take my Durango home that day! Thanks guys!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bad bad sevice on recall
byon 12/10/2020
I took vehicle in for air bag recall and they trash my dash installing it then told me its because it's not a brand new vehicle and there is a huge hump in the middle like its deformed but won't help me and acting rude about it
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
MKZ Black Label detailing and Poly Steel
byon 01/09/2019
Nice courteous treatment from all personnel. Nice job on the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great
byon 04/11/2018
Very friendly and helpful. I had a recall done and was very pleased with how fast and friendly everyone was
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2018 Ford Escape
byon 04/05/2018
Dan was a great salesman to work with and was very helpful on making sure we left the dealership with what we wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Rude Service
byon 03/19/2018
A lady named Kayla called me. After a min, before I could ask her a question she hung up on me and I tried calling back and send me straight to voicemail. So I called to report her and the lady did nothing. She dont ask for the name on the worker which is Kayla and didnt even try.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
You won our business back!
byon 03/19/2018
We walked into Reineke Ford of Lima with the expectation of purchasing ONE vehicle on the Z-plan with no trade in. Pretty simple, right? Did I mention that I hate, loathe, and despise shopping for cars? Anyway, when it was all said and done, we are the proud new drivers of THREE brand new cars (all in the same day) from Reineke and we couldn't be more pleased with the way it all went...from Neill...to Andy...to Jen. We will definitely be repeat customers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Salesman!
byon 03/07/2018
Took my 2013 Ford Taurus in for Service and test drove a 2015 Ford Edge. I was able to take the Edge home for my husband to look at while my Taurus was in service. Loved the Ford Edge so much we came in and bought it! Shaun was amazing. Very patient with my wanting to test drive multiple vehicles. Second car we've bought from Shaun at Reineke and we'd do it again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car Buying Made Easy
byon 01/31/2018
I worked with Marc to find the perfect car for me. He made the entire transaction very easy and I was able to drive out in a brand new 2018 Fusion that I absolutely love. Marc listened to what I needed, showed me options and ultimately found the perfect car for me at a price that was in my budget. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
What Ford is All About
byon 10/04/2017
These folks are outstanding!!! Went way out of their way to get me exactly what I wanted and did so at my schedule and at a darn good price. First time customer but now one for life!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Shawn was Great
byon 09/18/2017
The experience was relatively painless. I get incredible anxiety whenever I make a large purchase such as this, but Shawn helped calm me down right away.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent salesmen
byon 06/24/2017
Dan and dave were wonderful. They went out of their way to find the right car for me and I will definitely be recommending them to others
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love my new Focus
byon 05/22/2017
I called my local Ford dealership to have my 2014 Focus serviced. I was extremely unhappy with the car and some of it's features (manual transmission in an automatic car) and they were able to offer me some money towards a brand new one. I wasn't quite prepared to start all over with a new loan but I'm happy I did it and I'm happy with the car so far.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Inventory!
byon 10/18/2016
We worked with Daniel, he was delightful. Y'all have a huge inventory. Also, your guy in the parts department came out and laid on the ground to check to see what we would need to install a towing package on our Lincoln MKT. We were all stunned to find we already had the towing package. LOL Great experience, quick and easy! Daniel also ran the Lincoln through the car wash which made my wife very happy! Thanks!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 07/15/2016
Body shop people were very professional. Job was completed when promised and when I saw a problem Bruce took care of it and promised to make it right should the problem come back. (There was a scrap on the bumper and he used some rubbing compound on it. So far it hasn't returned)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Welcome to the Ford family
byon 07/15/2016
From the moment we arrived at the dealership we were made to feel as though we were family. Everyone we came into contact with was kind and took a moment to talk with us. Our sales tech was knowledgeable, friendly and an all around good person. The financial rep was just as awesome. Both my wife and I had a great shopping experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Perfect service! !!!!!!!!!
byon 07/01/2016
They were very helpfull.Neill Allen is a great salesman. He should be given an award for best job performance. Thank you Neill for helping me get my Mustang. I will even purchase another vehicle there if Neill Allen is given his own personal desk and office with computer. Thank you , and a job well done.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy, Happy, Surprise
byon 06/29/2016
Rick went the extra mile to make sure I was happy with the purchase. I was so happy and can honestly say I wouldn't change a thing. The truck purschase was a huge surprise for my boyfriends 50th birthday and it was a big surprise. He loves black beauty as we call it. After noting the excellent care, attention and my satisfation that my step son leased a fusion less then 2 weeks later and now my son is thinking of buying an explorer. We will indead be back and be looking for Rick. THANK YOU, Ronda S. Nartker
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 06/21/2016
Did fine with the escape, still have 5 months on the lease, and recently added another vehicle to my ford leasing experience. And they always service my vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
ford service as planned.
byon 06/20/2016
The service was fine and I was thankful they took me home and came and got me to go retrieve my truck.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
