Germain Ford of Columbus
Customer Reviews of Germain Ford of Columbus
2024 mustang GT performance purchase
by 11/06/2023
onI liked everything about dealing with the people at Graham Ford where I purchased my new 2024 mustang GT performance car. They were all extremely courteous and helpful and knowledgeable, and I even got to meet some of the service people who were just as great. The entire process was easy and they were extremely fair with the pricing and purchase of my trade-in. I couldn’t have been happier and this is our families third or fourth car that we have purchased at Germain Ford. The salesman and general manager are great guys and I would recommend this dealership.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Takes a team
by 05/02/2024
onThe service department is top notch. I had 2 separate things going on and Josh and Mike handled them both the same week while I was away. The teamwork they showed to remedy both issues while they had my truck to minimize my downtime was greatly appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
by 04/21/2024
onCommunicate great and always friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly and Fast!
by 04/19/2024
onChad was very helpful and made sure that I knew where about the waiting room since I decided to stay. They were done in half the time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Transmission fluid check
by 04/19/2024
onZack handled the appointment and all paperwork. He was very polite and professional. My only complaint is Ford requires a service appointment and $118 to perform what used to be a simple transmission fluid check.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Power window service
by 04/18/2024
onProfessional, courteous, quick. Quality repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome
by 04/17/2024
onGreat to deal with. Honest nice and cares
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service, friendly staff
by 04/11/2024
onTook my Ford F150 in for oil, change tire rotation, and brake inspection. Service department is Great. They were quick with my service and did a very thorough job. Very happy with Germain service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
by 04/07/2024
onTom and is service staff did a wonderful job. They were prompt with a quote, able schedule an appointment that works with my schedule by picking up the vehicle and delivering it back off instead of having to sit there and wait. The staff notified me of any updates and when they were coming and when they arrived. I would definitely recommend them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good
by 04/05/2024
onDid what they said they would
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great service department
by 04/04/2024
onfast and friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick service
by 04/03/2024
onMike was able to get my car in and out in the same day. Definitely needed my car back, so this was very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick recall!
by 04/02/2024
onMy recall was scheduled in advance and taken care of while I waited. Excellent service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Unexpected motor failure and expense - provided with options
by 04/01/2024
onThe team at Germain Ford worked hard to come up with a solution that afforded me with options. Had to replace entire motor but was supported the entire way by both Service Advisor and Service Manager.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Front door pick and delivery
by 03/31/2024
onEasy pick up and delivery. Dealership pick up truck and returned it same day after oil change and recalls fixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and good service
by 03/29/2024
onVery quick service and good explanation about maintenance
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
by 03/29/2024
onI had an excellent experience with the Service Department at Germain Ford. Tyler was great to work with, provided excellent communication and kept me up to date on the status of my truck. The service team was able to diagnose the issue with my truck, provided me options, and completed the work quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Nest in air filter compartment
by 03/24/2024
onWhile in for an oil change, a nest was removed from the air filter compartment. Great find! I am so thankful!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Timely response and follow up
by 03/23/2024
onTyler did excellent work in keeping me updated with the progress.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great Service, Great communication.
by 03/21/2024
onThey were very friendly, professional, and timely with my repairs. They provided me with a rental vehicle while repairs took place, and were very communicative during the process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
by 03/20/2024
onI had to get some recalls fixed, and everyone I encountered was kind and helpful in making sure that happened!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Such a time saver
by 03/19/2024
onThis service made my day literally. it allowed me to not miss a step in my day. Thank you Pete Stevens
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes