Byers Subaru
Customer Reviews of Byers Subaru
Great Experiences
byon 12/13/2023
I have been dealing with Byers Dublin Subaru since they established this dealership location. They have always been excellent to work with from the new car and service perspectives. Their follow up after the sale is well above what I have experienced from other dealerships. I have used their service department for all of my family’s Subarus which number six. I will happily continue to be a customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dead battery
byon 01/01/2024
Dealer supplied reputable company to have car jumped or towed. Car was jumped and I drove it to Byers. Got as Me day service on battery replacement and oil lube and filter.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experiences
byon 12/13/2023
I have been dealing with Byers Dublin Subaru since they established this dealership location. They have always been excellent to work with from the new car and service perspectives. Their follow up after the sale is well above what I have experienced from other dealerships. I have used their service department for all of my family’s Subarus which number six. I will happily continue to be a customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Subaru Crosstrek
byon 11/30/2023
We bought a 2024Subaru Crosstrek, my third Subaru. It was purchased at Byers Dublin. Teresa was our sales person, who was fantastic to work with and John, now the sales manager who back when sold me my second Subaru, was also fantastic. The experience was easy, accommodating. I have recommended Subaru Crosstrek's to strangers whom have gone on to buy or lease one and love it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service, Knowledgeable
byon 11/17/2023
This dealership goes above and beyond in customer service! We bought a CrossTrek from this dealership in 2014 and we had such a great experience we came back 10 years later for a 2024 Cross Trek. Atef Behery, our amazing sales person, knows everything about a Subaru product and was so nice. After purchasing he gave us just the right amount of information to get started without overwhelming. I am not very tech savvy and he even helped me set up everything on the computer. I forgot a jacket and when I mentioned I was cold he went to look for a jacket! Everyone at this dealership really knows how to create a welcoming environment for the customer. I can’t say enough good things about their whole team. Great job to this Subaru dealership for hiring people who genuinely seem to love their product and enjoy their job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bad dealership practices that considered to be a norm
byon 11/07/2023
I was charged for a job they couldn't perform and they misled me to bring my car to charge a diagnostic fee and tell me what I already told them. They claim that they have to charge me for technician time. I bet it took 5 min or less to say to me what I already knew and told them. I feel like those are scam practices and do not recommend this place to anyone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
New Ascent purchase
byon 10/04/2023
We were looking for a specific trim of an Ascent, which was not in-stock at any dealership. Byers Dublin was able to tell me one was in-process and due to arrive on their lot shortly. It took about a month for it to actually arrive, but Theresa did an amazing job keeping us informed and made the entire transaction smooth. On the day we purchased, everyone involved was kind and considerate, and made the process as pain free as possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
True express oil change service!
byon 09/12/2023
No appointment needed for Byers Subaru express oil change and tire rotation.I have used Byers Express service several times and never had to set an appointment and come back later. Other dealerships I have been to say they have express service, but I have often been told they are backed up and that I need to set an appointment. Not at Byers Subaru. They have true express service. I recommend their Express Service oil change and tire rotation for all Subaru owners.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
30k check up.
byon 09/12/2023
I was due for my 30k check up, Byers Dublin Subaru was prompt, professional and very friendly. I felt good about taking my vehicle there for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 06/27/2023
Very attentive, thorough, friendly. The techs know their products, get right to the task and efficiently do their jobs well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great online communication
byon 03/15/2023
Did a lot of online negotiation with Used Sales Consultant Jorge Figueroa. He went over an above answering questions, giving me timely feedback and offering a more than fair deal on a vehicle. I didn't end buying from Byers, but I would highly recommend them for your next car search.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
2023 Outback Wilderness
byon 02/20/2023
Exceptional. No pushy salespeople, just straightforward answers to questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 02/02/2023
Zack the salesperson answered all my questions and accurately
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great dealership
byon 02/09/2022
Ready at appointment time. Service completed a bit sooner than expected. Staff all have good communication skills. They act as though they really like working there. New tires are excellent. Price was a bit lower than another Subaru dealer's quote.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Strong customer orientation!
byon 12/22/2021
Every time I take my Legacy in for service I am impressed with the deep knowledge, courtesy and efficiency of the associates at this dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience financing a Subaru Crosstrek from Byers Dublin Subaru
byon 04/12/2021
I had a fantastic experience buying a car with Brandon Jackson at Byers Subaru - he was patient and thorough as we talked through their inventory. They also worked with me on the price and trade-in for my old car. I've had the car for about a month, and love the feel and comfort of the Crosstrek. I both highly recommend the car and purchasing with Brandon at Byers!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
actually had fun buying a new car
byon 02/22/2021
My wife & I made an appointment to test drive an Outback. The test drive was fun. The Salesman, Kevin, showed us all the features, told me to drive up over a curb to demonstrate the AWD, and lots of other features. We really liked the car, we bought it. I had already been given an on-line price. It did not change when I got to the dealership,. Unlike some other bait &switch deals I have seen elsewhere. The Byers group all were super friendly. Kevin even set me up with the Subaru app account. I didn't even have to do that. It's been 3 weeks now, we have had a foot of snow. The Outback is super. Next time I need a car, going back to Byers again
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Byers Subaru
byon 11/05/2018
Byers Subaru provided outstanding service st my recent appointment. I am very happy with the results.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding sales agent: Don Overmyer
byon 05/06/2017
We had an outstanding experience working with Don Overmyer at Dublin Subaru. We found him to be gracious, knowledgeable, available, and prompt to get back to us with answers to all of our questions--of which we had many, being first-time leasers.Great communication and good humor. Don is our idea of the ideal car salesman. I would not hesitate to send friends or family to him if they were looking for a car. Regarding the question below about purchasing a vehicle, to which I answered YES, because there was no option regarding Leasing --we were not looking to purchase. We LEASED the vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Found us the exact car we wanted, and worked with our difficult schedule.
byon 04/03/2017
Don and Brandon were great. Don met with us and we went through our expectations of the car and of our buying experience. Don was extraordinarily knowledgeable on the cars, especially the Subaru models. We test drove 3 models we were considering. (Having Mazda and Subaru in the same spot is very convenient). We decided on the 2.0XT Forester over the 2.5 Forester and Mazda CX-5. The only 2.0's they had on the lot were not in our preferred trim package or interior color so they initiated a swap with a dealer in Cincinnati to get us exactly what we wanted. Don was very up front with pricing and there was no need for the awkward haggling and "speaking to a manager" In finance, Brandon showed us some extras as far as warranty and protections and again, was very up front in what cost and benefit was. I can not overstate the professionalism and avoidance of "tactics" which Don and Brandon demonstrated. I believe we got a very fair deal for our Subaru and will refer Byers to my family and friends if they are in their own car search.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Don't buy without warranty
byon 12/27/2016
Bought a used 2010 Audi A4 from them two weeks ago with 50k miles. Oil level low and oil pressure low light came on during the two hour trip home. Changed the oil the next day and it was black and gritty, as if it hadn't ever been changed. Car was burning oil very badly. Changed oil again after just 800 more miles because the car was still complaining about low oil and low oil pressure. Oil still came out black. After just 800 miles! Cleaned oil level sensor but car still kept throwing oil codes, as well as a new check engine light. Car was also placing itself in Engine Protection mode and would not rev beyond 4K RPMs. Car would also randomly shut off and need to be restarted. Waited another 1000 miles this time and changed oil for the third and final time hoping it would solve the problem. Nope. Oil still came out black and car was still throwing codes and breaking down. But now, a rod was knocking and the engine is ready to blow. Reported my problem to sales manager who asked "What do you expect me to do about it?" Yes, the car was sold "as is," but it should've never been sold this way. Shame on Byers for selling such a piece of junk and leaving it up to the buyer to mend the damages. They could at least offer a small 30 day 1k miles warranty like most dealerships do. Finally, I traded the car for much less than it was worth after traveling to several different dealerships because nobody wanted it because of the very loud and disturbing rod knock. Never buy anything from Byers without a warranty tagged onto your car. No wonder they bother you so much about getting an extended warranty.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Archaic Salesmanship Tactics
byon 09/20/2016
Remember when car salesmen used to be condescending and have a downright nasty attitude? Byers of Dublin seems to have held onto that personification decades after all the properly managed dealers realized that customers did not wish to be treated poorly. I should've listened to my gut and avoided Byers of Dublin knowing the comments and experiences that I read prior to going, from other reviewers. I'll make my way to another Subaru dealer to buy my Subaru Outback. Remember Byers, the products are the same, it's the customer service that wins the sale. Specifically, as soon as my wife and I spoke with a salesman, we noticed that the salesman acted as if he were better than us and that we didn't belong there. After clearly articulating what options we sought, we were told that's not what most people want, suggesting that we were wrong. Then when asking about particulars of the vehicle, we were provided with rude interruptions about why we shouldn't be concerned with such particulars- specifically, we asked whether the vehicle came with a full-sized spare or donut, and we're told it's not a concern. Well, if we're concerned about it, than its relevant. Furthermore, we spoke about another vehicle we test drove earlier in the day, and the Byers salesman attacked the other dealer, make, and model. If this wasn't enough, the salesman refused to look at my wife and answer her questions directly. We are in 2016, not 1916, correct? Finally, we just wanted some info on the actual out-the-door price, and again, the old archaic sales tactics came out when the salesman had to go talk to his manager. Does he not know the price of the products he sells on a daily basis? Then it could be "accidentally" heard from the office, "...the dealers who do that are out of business...". Why? Why did they have to be so rude when we were simply inquiring about a vehicle to purchase? When the salesman, the manager, and another salesman came out of the office (another age-old tactic of ganging-up on the prospective buyer), my wife and I informed them that they were rude and wholly unprofessional. Without missing a beat, we both turned and walked out of the showroom. Bottom line: Subarus are great vehicles and they sell themselves. It's the salesman that seals the deal, or in this case, their fate. Our recommendation: don't even stop at Byers Subaru to look... take the few extra minutes and drive elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable