Byers Subaru

Today 9:00 AM - 8:00 PM
Sunday
12:00 PM - 5:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Byers Subaru

4.0
Overall Rating
(4)
Recommend: Yes (3) No (1)
Write a review: Sales | Service
sales Rating

Outstanding sales agent: Don Overmyer

by4Sanchoon 05/06/2017

We had an outstanding experience working with Don Overmyer at Dublin Subaru. We found him to be gracious, knowledgeable, available, and prompt to get back to us with answers to all of our questions--of which we had many, being first-time leasers.Great communication and good humor. Don is our idea of the ideal car salesman. I would not hesitate to send friends or family to him if they were looking for a car. Regarding the question below about purchasing a vehicle, to which I answered YES, because there was no option regarding Leasing --we were not looking to purchase. We LEASED the vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
15 Reviews
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service Rating

Byers Subaru

byMMMMMMMon 11/05/2018

Byers Subaru provided outstanding service st my recent appointment. I am very happy with the results.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding sales agent: Don Overmyer

by4Sanchoon 05/06/2017

We had an outstanding experience working with Don Overmyer at Dublin Subaru. We found him to be gracious, knowledgeable, available, and prompt to get back to us with answers to all of our questions--of which we had many, being first-time leasers.Great communication and good humor. Don is our idea of the ideal car salesman. I would not hesitate to send friends or family to him if they were looking for a car. Regarding the question below about purchasing a vehicle, to which I answered YES, because there was no option regarding Leasing --we were not looking to purchase. We LEASED the vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Found us the exact car we wanted, and worked with our difficult schedule.

bymny8586on 04/03/2017

Don and Brandon were great. Don met with us and we went through our expectations of the car and of our buying experience. Don was extraordinarily knowledgeable on the cars, especially the Subaru models. We test drove 3 models we were considering. (Having Mazda and Subaru in the same spot is very convenient). We decided on the 2.0XT Forester over the 2.5 Forester and Mazda CX-5. The only 2.0's they had on the lot were not in our preferred trim package or interior color so they initiated a swap with a dealer in Cincinnati to get us exactly what we wanted. Don was very up front with pricing and there was no need for the awkward haggling and "speaking to a manager" In finance, Brandon showed us some extras as far as warranty and protections and again, was very up front in what cost and benefit was. I can not overstate the professionalism and avoidance of "tactics" which Don and Brandon demonstrated. I believe we got a very fair deal for our Subaru and will refer Byers to my family and friends if they are in their own car search.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Don't buy without warranty

byjacobxryanon 12/27/2016

Bought a used 2010 Audi A4 from them two weeks ago with 50k miles. Oil level low and oil pressure low light came on during the two hour trip home. Changed the oil the next day and it was black and gritty, as if it hadn't ever been changed. Car was burning oil very badly. Changed oil again after just 800 more miles because the car was still complaining about low oil and low oil pressure. Oil still came out black. After just 800 miles! Cleaned oil level sensor but car still kept throwing oil codes, as well as a new check engine light. Car was also placing itself in Engine Protection mode and would not rev beyond 4K RPMs. Car would also randomly shut off and need to be restarted. Waited another 1000 miles this time and changed oil for the third and final time hoping it would solve the problem. Nope. Oil still came out black and car was still throwing codes and breaking down. But now, a rod was knocking and the engine is ready to blow. Reported my problem to sales manager who asked "What do you expect me to do about it?" Yes, the car was sold "as is," but it should've never been sold this way. Shame on Byers for selling such a piece of junk and leaving it up to the buyer to mend the damages. They could at least offer a small 30 day 1k miles warranty like most dealerships do. Finally, I traded the car for much less than it was worth after traveling to several different dealerships because nobody wanted it because of the very loud and disturbing rod knock. Never buy anything from Byers without a warranty tagged onto your car. No wonder they bother you so much about getting an extended warranty.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Archaic Salesmanship Tactics

byMoneyWalkson 09/20/2016

Remember when car salesmen used to be condescending and have a downright nasty attitude? Byers of Dublin seems to have held onto that personification decades after all the properly managed dealers realized that customers did not wish to be treated poorly. I should've listened to my gut and avoided Byers of Dublin knowing the comments and experiences that I read prior to going, from other reviewers. I'll make my way to another Subaru dealer to buy my Subaru Outback. Remember Byers, the products are the same, it's the customer service that wins the sale. Specifically, as soon as my wife and I spoke with a salesman, we noticed that the salesman acted as if he were better than us and that we didn't belong there. After clearly articulating what options we sought, we were told that's not what most people want, suggesting that we were wrong. Then when asking about particulars of the vehicle, we were provided with rude interruptions about why we shouldn't be concerned with such particulars- specifically, we asked whether the vehicle came with a full-sized spare or donut, and we're told it's not a concern. Well, if we're concerned about it, than its relevant. Furthermore, we spoke about another vehicle we test drove earlier in the day, and the Byers salesman attacked the other dealer, make, and model. If this wasn't enough, the salesman refused to look at my wife and answer her questions directly. We are in 2016, not 1916, correct? Finally, we just wanted some info on the actual out-the-door price, and again, the old archaic sales tactics came out when the salesman had to go talk to his manager. Does he not know the price of the products he sells on a daily basis? Then it could be "accidentally" heard from the office, "...the dealers who do that are out of business...". Why? Why did they have to be so rude when we were simply inquiring about a vehicle to purchase? When the salesman, the manager, and another salesman came out of the office (another age-old tactic of ganging-up on the prospective buyer), my wife and I informed them that they were rude and wholly unprofessional. Without missing a beat, we both turned and walked out of the showroom. Bottom line: Subarus are great vehicles and they sell themselves. It's the salesman that seals the deal, or in this case, their fate. Our recommendation: don't even stop at Byers Subaru to look... take the few extra minutes and drive elsewhere.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
service Rating

2009 Subaru Forester

bypick417on 07/04/2015

This past April, we purchased a 2009 Subaru Forester from Byers Subaru, Dublin for our son and eagerly anticipated the ownership experience Subaru promises and upon which the company proudly basis its reputation. Contrary to Subaru’s reputation, our experience has been a nightmare in the first three months after purchase. Prior to the purchase, we had committed to having the scheduled maintenance performed by the dealer….and we did. The first scheduled service was performed a few weeks after purchase at a cost of $700. A month later the vehicle stopped running and required a tow to a Texas Subaru dealership. $600 dollars later we were informed that the timing belt pulley had failed and would require extensive engine repairs or an engine replacement ($2500 to $6000) to get the vehicle running again. The timing belt did not fail and was not scheduled to be replaced until the next scheduled service in another 10000 miles. Due to the high repair cost and the fact that the damage occurred within a short period of time after purchase, I reached out to Subaru America for assistance with the repair. Subaru committed to 50% reimbursement of the initial $600 dealer repair assessment charge. We approached Byers Subaru with the same request for the same reason and was informed by a senior manager, that it was not their problem and that “I had an opportunity to purchase an extended warranty”. Needless to say based upon my experiences with the vehicle, I have warned family members, friends, church members, co-workers and others about purchasing a Subaru and especially a Subaru from Byers Subaru-Dublin.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Awful at best....

byBiskieson 04/21/2015

My wife and I were referred to this dealer via the Costco Auto Buying program. We were contacted promptly by the salesman and set up some time to see him the next day to test drive and inquire into purchase of a new Outback. The dealer did not have the exact car we wanted,, however the salesman indicated that he had three vehicles coming sometime in April. Our salesman indicated that these cars could sell at full sticker, and he was not even sure they would continue the Costco program, and if we wanted a vehicle we better order soon. We placed a deposit on a car that would be coming sometime in April While at the dealer we also had our trade appraised. Subaru has a "Guaranteed Trade in Value" program. They undervalued Subaru's guaranteed trade in by $2,000. We were told that the $2,000 was because our tires needed to be replaced and the car had not been serviced at a Subaru dealer. During the period we waited for the car to come, we researched the Subaru Guaranteed Trade Program, and had some questions for the dealer. Our salesman notified us on a Saturday that our vehicle had come in the night before. My wife attempted to make an appointment for the next day to complete the purchase and trade-in. The salesman did not want to set up an actual appointment time and told us to come in and "hopefully he would be able to help us" We arrived at the dealer on Sunday morning to complete the purchase. Before beginning the paperwork, we asked the salesman for the Costco pricing sheet and the invoice on the car. He did not want to share this with us and asked "am I supposed to show this to you??" We also wanted to clarify some questions regarding our trade. The salesman got defensive and let us know that there was "no negotiation" and the dealer would not sell the car if re-negotiation was discussed. His explanation was that none of these went well, and we might give them a "bad satisfaction survey" We pushed for further explanation of the trade in value based on our research. We did mention to the dealer that this felt unfair and felt like a bait and switch. The salesman immediately got up from the table and went to get a manager. The manager came to speak with us and indicated based on the term we used "bait and switch", that they would not sell us the car. We indicated that we were trying to get some answers to explain the difference between what Subaru indicated we should get for our trade, and the dealer assessment. The manager indicated again that they were concerned that they would get a bad customer satisfaction survey from us, and that could cost them business up to 10 cars a month. We had our deposit check returned and all papers that we had completed. The manager said he would have the general manager contact us the next day. As we were leaving, our salesman apologized, but indicated that he could get fired if we competed a bad survey. The dealer felt slighted because they felt they were being accused of wrong doing, when in fact we just wanted a clear explanation. We even offered to take our trade elsewhere so that we could still purchase the car, but the manager refused. We notified Costco and Subaru Corporate of our experience and will be taking our business elsewhere. Both Subaru and Costco were just as bewildered as we were and have never heard of a dealer refusing to sell a car to a paying customer. What the dealer does not realize is a good survey comes with good customer satisfaction....it is a given. By treating us in this way, they have made things worse for their reputation than a lone survey. We purchased our vehicle from another dealer and had an outstanding experience. We will NEVER purchase a vehicle from the Byers Group, and we have been active in sharing this sad, and bazaar story of greed and horrific customer service.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Typical used car sales - don't trust them

byelantra6on 10/24/2014

They are nice before you sign the paperwork- after that- forget about it... Typical used car sales people. Service department is terrible. They advertise free car wash for life... if you want your car washed you have to schedule it with YOUR salesman at his/her convenience...

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Buyers beware!

byS_Fon 08/28/2014

Below are emails back and forth with their Finance Director, Jeff H. I was quoted a price, accepted the price, he acknowledged acceptance and then 3 hours later he told me he made a mistake and increased the price by $2K. So dishonest. I spoke to the Sales Manager, Keith C, and he wouldn't honor our original agreement. He quoted that sales were so good for subarus that they don't even have to discount them. He said Byers deserves the profits. He then said he didn't want to sell me a car for fear of a bad review. (guess what you got one anyway) Several friends used their service department and experienced similar situations. I spoke to their General Manager, Mark L. He stood by his guys mistake and refused to honor the original price. Good of made good on it but didn't. Told me I was a smart guy and I knew that the price had to be wrong. Maybe his finance director should just be more careful. From: Jeff H [Email removed] Sent: Wednesday, August 27, 2014 5:38 PM To: Cc: 'Keith C'; [Email removed] Subject: RE: RE:Re: 2015 Forester E-Brochure Fantastic!! What you will need to do is, stop in and see Chad. He will take a deposit and have you sign a purchase order so that we can reserve the car for you. Chad will be back in the office tomorrow thru the weekend. Thank you so much for your business! -----Original Message----- From: Sent: Wednesday, August 27, 2014 4:39 PM To: 'Jeff H' Subject: RE: RE:Re: 2015 Forester E-Brochure Jeff, you got yourself a deal on the premium!! Let me know how you want to handle the paperwork on it. I can come in again Friday night or if you guys typically wait until the car arrives. Either way works for me. I'd like to increase my down payment from $8,000 to $12,000. Also I'd like to amortize the loan over 5 years instead of 6. The interest rate of 2.9% is perfectly ok. I think that puts me around $240ish a month for a payment. Let me know what I can do to help or do on my end. Thanks so much for your help. I appreciate all that you and Chad have done along this process. -----Original Message----- From: Jeff H [Email removed] Sent: Wednesday, August 27, 2014 4:06 PM To: Subject: RE: RE:Re: 2015 Forester E-Brochure Sept 9th, however we have been getting "most" of our Subaru's a couple of days early. -----Original Message----- From: Sent: Wednesday, August 27, 2014 3:44 PM To: 'Jeff H' Subject: RE: RE:Re: 2015 Forester E-Brochure When's the premium due in? -----Original Message----- From: Jeff H [Email removed] Sent: Wednesday, August 27, 2014 3:36 PM To: Subject: RE: RE:Re: 2015 Forester E-Brochure We have a black premium due in that's MSRP is 27,038. It includes all weather mats, cargo tray, rear bumper cover, and auto dimming mirror with compass. We can sell it at 23,346 We also have the black base MSRP 24,792 that we will sell at 23,346 Please let me know, Jeff

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Great internet Sales experience

byivanincolon 06/18/2012

If you are looking for a Subaru then I would contact Zack Jenkins at Byers, Dublin, Ohio. He is very helpful and easy to work with. He offered me a very good price on a Subaru Forrester. I later went with a different brand.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Very Negative Experience

bynotveryhappy27on 12/16/2009

I negotiated price on new vehicle and purchased the vehicle the next day. After the purchase I noticed a pricing discrepancy in that the purchase price of the vehicle was $1k higher than we negotiated the day before. Dealership claims they moved that savings to the trade in price, but that was never communicated to me (which was acknowledged by dealership) and they don't have documentation of this. Contacted sales manager (Chris) and general manager (Mark), but they would not honor original price.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Sales was great. F&I tried to be a [violative content deleted].

byifontaineon 11/17/2009

Bought a 2010 Subaru Outback Limited. Purchase price was prearranged through competitive bidding. Had to work a little bit to get my trade value, but I started higher than I wanted, and got my value. Dealt with Manny Vargas, and found him to be extremely knowledgeable about the product, and enthusiastic about getting to know us. Very low pressure on his side, and a relaxed, friendly demeanor. Even when we were arguing about my trade value. Purchase price, trade value, doc fees, tax, title and license fees all were set. As was my downpayment. Yet somehow, when I got to the F&I guy, my payment was about $5/mo higher than the math said it should be. My trusty HP10B financial calculator does not lie. I ended up paying what I should have been paying, but I wonder how many people they get that extra $300 off of? I also don't understand how it is not an illegal business practice to have a set dollar "amount financed" on your bill of sale, and yet charge more on the loan than what the principal + interest is w/o disclosing that your skimming off the top. This might be a common practice in Central Ohio, I don't know, but it doesn't make it right.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

bad customer service

byrusskyon 07/31/2009

We had been looking into getting a used Subaru or something else AWD. Went over to Byers Subaru and test drove two subaru tribecas. That is where the fun started and stopped. The salesman was somewhat combative and also appeared unknowledgable. Whenever we had a question, he had to go back inside for the answer. He was unfriendly and seemed uninterested in making a deal. We were the only people on the lot during our stay and the sales manager seemed more interested in staying in his office rather than coming out and saying hello and welcoming us, leaving us to deal with our salesman along.I had told him that (privately) we would not be paying what they were asking as in this economy, it was a buyers market and my wife agreed. He condescending stated that while it was ok to listen to 'the wife', I needed to be the one who maded the decision! We liked the subaru we had decided on and went ahead and sat down to make a deal. We offered a price and they came back 450 more than we were prepared to pay. That was that. I told them if they changed their mind to call asap. This was on a saturday. On monday, we found a very nice Mitsubishi outlander with less miles and 8K cheaper and bought it. We could not be happier with our find. Then, on tuesday, Byers called and said they would give it to us at our price. HA! Too late we said. This would have been the third car I had purchased throught the Byers family (2 previous purchases through Byers Imports on Hamilton Road-they were and continue to be a gread location). Sorry about your luck if you decide to deal with these guys on Billingsly.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Horrible service. Stubborn, ill-informed sales staff

bymisterguyon 10/27/2007

I had bought my first Protege from this dealer (when it was still Patrick Motors), and so when I wanted to buy another Protege, I went back, naively assuming I would be treated well. I loved my first Protege, and I was ready to buy another one. That day. Easy sale. And my salesman went out of his way to blow it. The dealer didn't have many Proteges in stock, and had none with the combination of features I wanted. Specifically, I wanted a car with a manual transmission. To my dismay, my salesman didn't want to make even the slightest effort to help me, and didn't want to get on the vehicle locator and find a car with a stick. When I insisted on a car with a clutch, he palmed me off to his sales manager, who very cleverly told me that all the Proteges on his lot had automatics "because they *all* come that way." Well, they all come that way because the dealer *orders* them that way; when I pointed out that, according to Mazda's sales literature, the Protege was still available with a stick, the sales manager crossed his arms and just glared at me! Wow. So much for customer service.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

service Rating

Poor service - go to Mazda Direct

bybuckeyes2on 07/21/2007

Very poor experience here. There hours are very limited. Once when I took my RX8 in they told me they had to order a gas cap and come back. They said it would be about a week. 3 weeks later I get a call saying they've got it, and they're open till 6. I rush out of work early and get there about 445. I proceed to wait at the service counter while no one helps me until about 5 til 5. Then a service guy comes up and tells me I'll have to come back another day. Why? Because all the techs leave at 5. I explain to him I got there at 445 but no one would help me, and that it's just a gas cap. No dice he says, all the techs left at 5. I inform him it's only 5 til, but he says they're all still gone. Gee bud, thanks for telling me on the phone you're open til 6. I haven't been back since.

  • Recommend this dealer? No

2 Comments

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