Customer Reviews of Subaru of Kings Automall
Subaru Legacy
byon 09/27/2023
Recently bought my 4th Subaru from King's Subaru. Their sales and service departments are excellent. We've all heard horror stories about car buying, but these people make it easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Satisfied
byon 01/02/2024
I am very satisfied that the technicians at Subaru of Kings Auto Mall were able to detect and repair a problem with an oil leak. The car was out of warranty but service advisor Tanner V. coordinated with Subaru Customer Advocacy to cover 70% of the cost. A loaner car was provided for no charge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Subaru Legacy
byon 09/27/2023
Recently bought my 4th Subaru from King's Subaru. Their sales and service departments are excellent. We've all heard horror stories about car buying, but these people make it easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Quick turnaround on service.
byon 07/18/2023
Express oil change was quick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
communication issues
byon 07/11/2023
When they changed the oil in my 2015 subaru outback the service representative told me that the oil pan is leaking and it must be replaced. He also told me that the brake fluid was dirty and must to be replaced. He offered to complete the service at that time. It was 4 PM and I did not have time for that service to be completed at that time. Because he mentioned that the oil pan must be replaced, I assumed that the service must be performed as soon as possible. I drove the car home and did not drive it until I had time to take it for oil pan replacement. I made an appointment and took the car for service. When the service was completed I found that the oil was leaking from the oil pan gasket and there was no need for replacing the oil pan. When I came home I consulted with the technician who takes care of my other car. He inspected the car and told me that the gasket leak must have been very minor and it needed to be replaced but there was no urgency in doing it immediately. He also mentioned that newer cars seldom (if ever) need to have their brake fluid replaced. All and all I feel they should have told me that the gasket had to be replaced not the oil pan and changing the brake fluid was optional.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 06/20/2023
5/21/2023 Update: There is a reason why we keep going back to Subaru and specifically Subaru Kings Auto Mall. Obviously, the Subaru brand for its’ reliability and affordability for a quality vehicle. Specifically to this dealership - they are all about service, respect, attention to detail and making sure the customer is satisfied in every area possible. Every employee in all departments is friendly, helpful, strives to serve, and genuinely makes the customer feel valued. We’ve purchased 3 vehicles in 3 years with soon to be a 4th from this dealership. Just like the last time we purchased, our sales person Trevor Alger was fantastic! Responsive above and beyond! Patient without fault! Never made us feel rushed or as though there were “other” customers or matters he had to attend to that were more important than us! Made sure we were aware of every detail and never “pushed”. Keep up the great work! 2020: Great experience! As loyal Toyota and Honda Owners for the past 30 years, we were a bit nervous and hesitant to consider different vehicles. We test drove many makes and models before making our decision to purchase a Forester and an Outback. We were impressed with the vehicles but more so the quality of the dealership experience which was led by our salesperson Joshua Darnell. Knowledgeable, patient, customer serving, and thorough are just a few of the positive traits that helped us make our final decision. Additionally, every person in the dealership was of the same mentality, didn't pressure, and was apparently vested in our positive experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mrs Teresa Riley
byon 12/05/2022
Outstanding experience, our sales lady Kelly kept us updated throughout our ordering experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
New Crosstrek Sport!
byon 04/10/2021
My experience here with Salesmen Mark Ledbetter and Bob Foster was outstanding! They answered all my questions both timely and professionally. I really appreciate their help and that of Aaron Dries, the Finance Manager. If you’re looking for a Subaru, this is the spot!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Doesn't Stand behind sold vehicles
byon 03/02/2021
My recently purchased truck roof is leaking water. I normally park under a roof, so it took me a few months to catch and Subaru says it's been to long, so it's not their problem. I haven't even had my first oil change, so it hasn't been that long at all. I highly suggest you go somewhere else.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great service
byon 01/18/2021
Great service, quick turn around, soli Covid protocols
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
I Love King’s Subaru Service Department
byon 12/07/2020
I have been going to Kings for service for 4 years. EVERY time they earn a rating of 5. Great personnel and great service. I worked with Jacob this time and he was very informative and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easy
byon 11/24/2020
Every aspect of buying was easy. Finding info online, emailing for information and finally going to the dealership and finalizing the deal with Cody, the salesman, was easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
LEMON 2014 Outback
byon 08/12/2019
I bought a 2014 Outback and had repeated problems with random acceleration. For 2-1/2 years, I fought this problem and repeatedly brought the car back to this dealer. They hardly drove it so they said they could not reproduce the problem. I had at least 10 instances of this recorded on a GoPro camera. There were several parties involved in this process, all in joint denial mode: - Subaru Corporate Safety - Linda Fouch - Kings Subaru - GM - Darrell Russell - Kings Subaru - Svc. Mgr. - Chris Moore - Bosch 3rd party inspector - Tom Muthig Finally, I gave up. I am driving another Subaru now, a good one that I am confident will not kill me like the goddam lemon that you [non-permissible content removed] at Kings Subaru refused to acknowledge. Incidentally, this is on record with the NHTSB under Case No. 11004884. Subaru makes great cars. I just got a LEMON - and the dealer/Subaru stuck their heads in the sand.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Very professional
byon 12/31/2016
My husband and I worked with Richard at Kings Subaru, and were very impressed with his knowledge and professionalism. Buying a car can be very stressful, but Richard made our experience a joy. Get more salespeople like him!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fast, courteous, professional. Brandyn was a joy to work with.
byon 09/17/2016
I have some experience with dealerships from the mid 90's and went in to this experience expecting the worst. The 4-square financing game. The negotiation ping pong as your salesman fights for you against his big mean sales manager. Talking payments instead of purchase price. Last minute add-ons to the purchase agreement. But there was none of that. The entire process from test drive to purchase agreement to financing to driving off took less than 4 hours. And much of that was due to my insistence that I read AND UNDERSTAND every word on every paper I signed. Brandyn Butler was a joy to work with and I'd do it again in a heartbeat. Also, their internet pricing was amazingly low. And the zero percent financing is a great bonus (not in lieu of any rebates).
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I Love My New JEEP
byon 05/27/2016
I have been looking for a jeep for a long time and recently got serious, after months of fruitless search and being disappointed time after time a friend found the perfect jeep at Subaru in Ohio, 3 hrs away!!! I began working with jered in the internet sales dpt and ended at the dealership with sean, 1 day later signing papers for my perfect new jeep! The price was awesome, so far it drives like a dream, it has everything I wanted and the closing was the quickest ive ever had. everyone I dealt with was friendly and helpful and it was a most smooth transaction, no nonsense and no hidden fees or costs (I am a finance manager I know what to look for :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Rewarding expreince
byon 03/22/2016
Sean D. was helpful and patient. we ended up finding the perfect used car for us, and purchased it at a fair price. I couldn't be more pleased. Would do it all again, an all around good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Kings Subaru
byon 02/27/2016
I worked with Richard at this dealership, and he was absolutely wonderful. He helped me find the used car that met my needs, it was the right size, and just the right price to fit my budget. There was some damage on the body the manager agreed to fix. 2 days after I bought this car, I brought it back to have the damage repaired, and it was like new. I would recommend this dealership to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Sales Representative!
byon 02/24/2016
My husband and I have been working with Rob Fredericks at Subaru of Kings Automall for several weeks. He's been super accommodating and incredibly helpful. Rob seems to be willing to go out of his way at any time to make this purchase experience a pleasurable one. Rob has not only helped our family but our dear friends as well. We would definitely buy our next car from Rob and would recommend others see Rob as well. ~Gina Pfister
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Outstanding Customer Service
byon 09/04/2013
I shopped, or tried to, at three dealerships before arriving at this one. I was looking for a base model WRX and had a really difficult time locating one. When I got there I met a salesman named Kyle, who instead of bombarding me with numbers he took the time to talk about his personal experience with the car and the brand. He made every effort to answer every question I asked in the right amount of detail. It was a pleasant buying experience and I didn't feel hassled or rushed to make any decisions. As my friend and I were driving away with the new car we couldn't help but make a serious point, this is the first guy we've ever met at a dealership who was an actual "car guy" and not some salesman being thrown at you. Highly recommend you give the place a try.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Good experience
byon 08/27/2013
We went to Subaru of Kings Automall as first time customers and first time Subaru owners. The brand was recommended to us by friends and family. We dealt with Greg D. He was knowledgeable, professional and did not try any of the pressure or price games on us like used to be so common at dealerships. We purchased our Outback for a reasonable price that we determined by extensive online comparison including the "what others are paying" feature of Edmunds. The internet has given the customer an even playing field in dealing with car dealers and Subaru of Kings Automall appears to have embraced this.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A Very Pleasant Buying Experience
byon 08/27/2013
I purchased my 2005 Honda Accord at Kings Subaru. It had come in as a trade for one of the dealership's own autos. It was a one-owner used car and very well maintained (as described online at cars.com). I carefully reviewed the Carfax and decided to at least go look at this model. Since I had a rather narrow purchase margin, the sales team worked with me to help 'make it happen'. I am very satisfied with the outcome. If anyone is in the market to purchase a vehicle, it would be worth your time to give Kings Subaru a try.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable