Joseph Toyota of Cincinnati

by Roger Rosen on 08/17/2023

Well, we came in to get our Camry repaired for the same problem we paid Toyota hundreds of dollars to repair two months ago. We left Joseph Toyota having paid still another 170-some dollars and our car was turned over to the salvage yard. So, we're out a lot of money and we have no car. We weren't even offered a box of cookies. Then we went to the Joseph showroom hoping to look at some new cars. There was next to no inventory. Very disappointing. Where do we have to go to buy a new Toyota?

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by N Davies on 07/14/2023

In response to the dealerships response comments: I take it they think its too much work to make sure the tires are round and just need to find a sucker for their cars. In regards to the two 'wrecks' on the honda civic, one is where road debris came up under the car on the interstate and the other is where another car hit the drivers side mirror. Nothing close to the traditional sense of the word wreck. There was no pressure put on the dealership to buy the honda, they could have said no anytime and since they bought honda civic VIN SHHFK7H43HU202962 for 15k or 15.5k (i can check the paperwork for the exact number) and are now asking $20477 I take it that they found the deal enticing and seek to make $5000 on the deal. I find disheartening that the dealership feel that they felt pressure from a man selling his honda, who was happy to sell it to the competition down the street but when they were offered a chance to match the offer. they jumped it. How odd. Especially considering I had left the property with my vehicle. A touch of FOMO perhaps? OK I feel that this review is worthy of one star and I can't honestly recommend Joseph Toyota for anyone looking to buy a car. The whole process from beginning with the salesperson, Tom, to taking the car home has been unpleasant. I arrived early on Wednesday 6/21 and met with Tom to view a 2014 Acura. I drove the car. I liked the car I wanted to move forward with it. Tom and the dealership initially offered me a very low price for my 17 Honda Civic with 64k miles no wrecks and after a lot of back and forth I ended up taking my car down the street to the Honda dealership where they offered me more for it. I then called back to the dealer, joseph Toyota, who once aware of another offer agreed to match my trade in offer that I had received from Honda. We were able to wrap things up and I drove the car home that day since I live in Indianapolis I took I 74 back but at speeds of 70 to 75 miles an hour I experienced significant vibrations in the car it took it to tire discounters who confirmed that the driver front tire was 1.25 oz. out of balance no big deal things happen the following week I noticed a leak in the car from the rear axle the seal was bad a $500 repair no big deal I understand not everything can be caught from the dealership leaks happen. Now this week the vibration is back and a shop has suggested that its tire run out that is to say the tire is no longer around I'm beginning to be concerned that this car is a lemon I called Tom on the 12th of this month to see if he or the dealership wanted to offer anything to do about the tires I have no idea if the dealership put these tires on or if they came with the car but I'm concerned that the dealership didn't notice that the tires weren't round had uneven treadwear that causes this vibration. I have not heard back from the dealership after Tom had told me that he would get back to me. This matter is still pending and I'm happy for the dealership to reach out to me to resolve this issue, they have all my contact info (they were nice enough to pass it along to Sirius XM who keeps calling me). If they end up reaching out, I will update this review accordingly currently. The tires still have a lot of tread ( 8mm) on them and are Goodyear assurance weather ready. I would have to say do not waste your time dealing with this dealership I'm not happy with the product that they sold and more so the entire process of trying to get them to value my trade correctly I had to go spend an additional 3 hours at the dealership down the street to get Joseph Toyota to play ball and am now having issues with the car I bought from them. 1/5.

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by David B on 05/01/2023

I recently purchased a new manual transmission Toyota GR86 from Joseph Toyota. These vehicles are not easy to find. My Salesperson- Dominique- did a great job of getting me the exact vehicle with all the options that I wanted. Pricing was fair and upfront. Delivery went exactly as anticipated. Final paperwork and financing were very efficient. I spent about an hour total in the dealership and was on my way. Way to go, Dominique! Also a shout out to Barry in Financing for providing exactly what I needed without a hardcore upsell. These guys are great. I travelled several hours from another state to make this purchase and would gladly do it again.

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by Richard Arteaga on 09/23/2022

Our experience buying a vehicle with them was excellent, they are an extraordinary team and specifically Austin Arrasmith who guided us through the entire purchase process from our home in Orlando, they never pressured us, they were always clear and transparent with prices and documentation. 100% recommended.

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by Jeff on 08/17/2022

Luke was great. Very professional, honest And he made buying the car very easy. The finance manager was great to.

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by Lori on 07/26/2022

Very professional

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by K Lesnau Rowe on 05/25/2022

When making a car purchase as a woman, the biggest fear is that we will be taken advantage of or talked down to. I experienced both at this dealership from the salesman, trade in assessor and manager. The salesman offered me 9K for my trade in stating "it's definitely worth that but if you think it's worth more bring it here and we can go up from there". Once I got there, the offer went down to 7K. I was then mansplained all the reasons why my car wasn't worth any more. I explained that my offer was 9K and that this process was completely misrepresented and I feel that the salesman said what he needed to say to get me to make the 45 minute drive to the dealership. It was never disclosed that my offer could decrease, had I known that, I never would have taken the afternoon off from work to drive there! I asked to speak to the manager several times and he ended up coming over and he escorted me out to the parking log before he would speak to me, insulting. I explained that I very much felt that the process was the ultimate example of the "old school" manipulative shady sales man. He shrugged and said he didn't think we should come to an agreement, so I left. I would not recommend this dealership to anyone and I would not trust anything they say.

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by Nicole on 07/26/2020

I absolutely had the worst experience with Joseph Toyota. I was referred there after a car accident by the man from the insurance company who came to total out my car. I was already having a bad few weeks on top of that my wallet was stolen and had to get everything cancelled and done over. Anyway with the insurance money from my wreck, I purchased a 2008 Rav from them. Needless to say my account was frozen because whom ever stole my purse helped them self to shopping spree online. My account was frozen but my bank worked quickly to resolve, it took 4 days when it's usually longer. The entire time I was communicating with Joseph Toyota who I explained situation to on Friday, they begin threatening me with the police. My feelings was hurt because as a veteran, I did not expect to be treated like this and I was in touch daily, never dodged a call. Saturday they came to get the car even after bank said they will have certified check in hand on Monday. They were rude and extremely uncompassianate. I understand it's a business but this was uncalled for completely. Nicole Ball

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by Pamulapati on 03/20/2019

Joseph Toyota of Cincinnati December 2018 My husband and I recently purchased a 2019 Toyota Highlander from Joseph Toyota on December 20th, 2018. So why write a review after couple of months? We were waiting for the payoff receipt for our trade-in vehicle from our bank, which we received in mid February. (Just to make sure Joseph Toyota doesn’t cause any more mental stress and unnecessary financial mess) The initial trip to dealership was fine. Salesman Chris Ward helped us. We were promised if we purchased the particular Highlander we had been looking at, they would throw in all weather mats for the entire vehicle and add the custom lug nut locks like another highlander same trim level, different color. Everything sounded good including the value they offered for our trade in. Over several days and quote revisions, they had a lower price than the dealership we wanted to go with so we decided to choose Joseph. WHAT A MISTAKE!!! When we were ready to come sign the paperwork Chris was unable to meet us but promised us his colleague Derek would take care of us. When we arrived Derek tried to rush us into signing papers without taking time to answer our questions. We refused to be rushed on such a huge financial commitment. When he took us to the finance manager, we were not even allowed to go in and sit and speak with him. We were made to wait outside the office then brought a post it note with rates. We when had questions about the rates and banks that we were magically supposed to understand everything from a post it note, we were looked at by the staff as we were annoying them. Then the finance manager came out of his office and asked us if we were going to do it or not because they were closing soon. We finally decided to go ahead with the deal since it was the lowest price, but had what should have been a great experience turned into a terrible experience. Only then were we finally allowed into the finance managers office. He didn’t want to run our credit with banks of our choice but Huntington bank and couple of other banks. Highly recommends Huntington, but reluctant to check with other banks. (Could be because of his kick back or commission from Huntington? Even had Huntington ink pens out on table ready to sign with). Unfortunately that was not the end of Joseph's poor service. We were asked to pay a different amount for loan payoff (for our trade-in vehicle) than was quoted and told it would be refunded to us by the bank our loan was through. After all the paperwork was signed, we were basically thrown out the door because it was close to closing time. Derek who was supposed to "be taking good care of us" did not even bother to walk through any features of the vehicle and had to be asked to come help us with a pairing either mine or my husband’s phone. Now the best screw up - Derek didn’t even care to check if the lights were on auto or on or off. This almost caused a an accident on l-275 ramp. Till we hit the highway the streets were well lit with street lights, as we were approaching the highway I realized the lights were not set to on or the wipers. Derek told us everything was automatically on so not to worry. I had to pull over to the side of the highway and try and figure it out. We had brought our 4 month old daughter and my mother in law along with us because we thought it was going to be a nice experience. WRONG AGAIN! Also, we were given a slip saying that the lug nut locks and all weather mats could be picked up when the service department called to say they were in. Days later when went to get the lug nut locks installed, the service department had no idea about the mats and then checked with sales and said they didn't come with our car. Even though Chris had promised us. Also, a leather folio to put all the manuals in was supposed to come with the vehicle and when we asked about that, we were told it must have been removed when cleaning. We observed Chris searching through vehicles all over the dealership looking for one and finally brought us one we could tell was used. It had a scratch and food crumbs inside of it. Chris didn’t even bother to ask was Derek helpful. He just left after handing the used portfolio, as if he’s done with us, after I asked again about the mats he promised. He said that was when he didn’t know if we were actually going to buy or not. So apparently it is ok to promise anything on the lot to make the deal. Weeks later the car we traded in had still not been paid off by Joseph. We tried calling Joseph Toyota 3 times over a week and none of our calls were returned. Also, they messed up the payoff amount and we did not get back the full amount of money we were promised even though we did everything in a timely fashion, they did not. Due to them taking over 3 weeks to send the payoff check, another car payment was deducted! So we still do not have an all weather mat for the 3rd row and a used folio to complete our horrendous experience with Joseph. EVEN IF YOU HAVE SOMETHING IN WRITING, THEY WILL NOT HONOR IT! Just because someone has the lowest price, great customer service cannot be emphazised enough! We wish we would have gone with Frank McConnell at Beechmont Toyota! We had been looking at vehicles with him for months but his dealership could not match the deal. Even though we did not buy with him, he was happy to walk us through all the features of the vehicle and take the time to respect us as customers in the Toyota family. Toyota should make this right even though Joseph will not. They are giving Toyota a bad reputation. This review is not about - all weather mats or lug nut locks or bank rates. It’s about simple common decency of providing good (not great because Joseph Toyota doesn’t know the meaning of great service) service with respect to the customers! ​

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by Larry on 04/02/2018

I purchased a 2018 Highlander hybrid limited platinum and this is a great automobile. Joseph Toyota sales experience was great. I have owned several Mercedes, and for the price difference of a comparable automobile, The highlander is a no brainer.

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by soccer16 on 11/30/2017

Purchasing a car Joseph Toyota was a great experience. All of the employees were very friendly, respectful, and kind. This is the best car purchasing experience I have had.

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by SavvyShopper13 on 10/22/2014

I used Edmund's Price Promise and got what I consider to be a fair deal from Joseph Toyota. The price given to me by Larry Reed was more than $1,000 less than prices I had gotten from other dealers in the area using the Price Promise feature and Costco Member Pricing. The transaction was smooth and there were no "hidden" or unexpected fees attached to what I paid for my vehicle. I would definitely recommend working with Larry the Internet Sales Manager.

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by thelittlegirl on 09/09/2013

The service work on my 2009 Scion was excellent and the staff are very courteous and helpful.The price was right on and they saved me money by telling me what service I didn't need.

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by shanerentskie on 12/16/2012

These guys will [non-permissible content removed] on the price, and you don't realize that until you've agreed to the $150 diagnostic fee (that will go towards the amount of fixing it if you decide to have it done). Just to replace the distribution cap, Joseph Toyota mechanic Chris B. quoted me $485. After hearing this ridiculous price I just wanted to take my car and go somewhere else (where I was quoted less than half that amount) but Joseph Toyota held my car hostage until I paid the $150. I don't think they should be able to hold your car like that when they didn't even do any work on it. I will never set foot in this place again, I don't know how they can rip people off like this.

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by kirk_s on 07/31/2012

This was the first time I purchased a vehicle solely online and Joseph Toyota (Larry Reed) made it an effortless process. I "built" my Sienna at Toyota.com and sent my requirements to a few local Toyota dealers. Joseph Toyota was the first to respond and had exactly the vehicle I specified; others were offering different colors and different trim features I did not want. Further, the price was incredible - barely above the invoice cost of the vehicle (much less than Edmunds TMV). However, after receiving Josepht Toyota's online quote, my wife (as usual) changed her mind on the color. I did a quick search of Joseph Toyota's inventory and saw that a Sienna with that color was available, but was sold by the time I arrived to meet with Larry the next day. Joseph Toyota quickly searched the inventory of other dealers within a 100 mile radius and, again, found exactly what I (my wife) was looking for. We took care of the paper work without any hassles and the Sienna was deliveried directly to our home the next day. There's nothing negative I can say about my experience with Joseph Toyota and it was wonderful to meet Larry Reed, a military veteran and fellow golf enthusist.

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by dmg14 on 07/22/2012

My personal experience with their service department is terrible. They have some 350 lb know it all who really doesn't know it all. I had a front wheel bearing go out so while they had it I asked for a change of my 4WD transfer case fluid, my locking rear differential fluid and that my rear sliding window latch was broke (still under warranty). After driving it several days I notice a humming noise from the drive train. I took it back and the 350 Lb [non-permissible content removed] took it for a drive, had a mechanic check it then came to me and said take it back to Wal-Mart, or whoever changed you engine oil and tell them they forgot to add the additive to your rear differential fluid. (he saw a Fram Oil filter and assumed Wal-Mart did all the work). I informed him that Joseph Toyota had done all the work the week before & I had changed to engine oil (using Mobile One) and that his mechanic forgot the additive! They then added the additive and didn't say another word and no apology. When I got home I went to open my rear sliding window and the handle was still broke even though they wrote on the original ticket the week before that they replaced it. I wonder how many times they've screwed the corporation like this? I fixed it myself before I would ever take it back! Never go to this place!

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by dmg14 on 07/22/2012

My son, Intel Captain in the Army Guard, works for the DIA in VA, bought a Scion before heading to Iraq. After about 14 months he decided to look at a Tacoma like Dad's or a Tundra. Went to Joseph Toyota with 2 of his friends and me, Dad, and we couldn't get anyone to come out and help us. After asking twice some short, old, [non-permissible content removed] came out and read from a sheet of paper a couple of Toyota's incentives then just stood there. My son asked about military discounts and he had to look it up then said can't use it with other incentives. There wasn't much on their lot and when we asked about that he said they store more a mile down the street and we could go to their storage lot and look then he just walked away!!! We thought he was coming back but he didn't. We could definitely feel my son was being stereotyped as some young kid with no money. As DOD contractor, he had actually made over $300,000 the year before, owns a home in Cincinnati that he rents out (almost paid for) and was going to pay cash for the truck! After waiting and browsing around for 20 more minutes we decided to leave and when we got to the showroom door we stepped in and made a complaint to the host at the counter who just shrugged then [non-permissible content removed] sales guy walked buy and we asked why he left us out there and he just turned and walked away.

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by brownie27 on 12/29/2011

Joseph Toyota gave me the true minimum pricing up front and professional service with an expedited effort to meet my schedule for vehicle delivery. I rate them Excellent!

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by CherryLady on 11/29/2008

I have read some of the previous reviews written on and about Joseph Toyota Scion of Cincinnati. It truly is hard to believe that there is anyone at that dealership who would treat a customer in anyway but Good. I should know because I have purchased new and used cars from there ever since 1988. Although the management has changed over the years, every time I have set foot on that lot, I am greeted with a smile by the sales staff, the finance manager, the receptionist, and the guys who clean and service my car. One time I did have a concern with a spongy feeling in my brake pedal in the 99 Toyota Avalon I purchased there. I called the used car manager and he said to take my car in to the service department so it could be checked out. I took the car in and they told me that the rear brakes just needed a minor adjustment which was done at no cost to me. Boy, I really like these people, and I recommend this place to my co-workers and friends. I have never written a review on anything or anyone, but Edmunds is read by a lot of people, I would think, and I don't want everyone thinking that this dealership is less than the best when it come to service, and fair pricing. Of course, there are going to be mistakes made from time to time by all of us. But I keep going back because this is a dealership that cares about keeping a long term relationship with me - its customer. My money will spend anywhere, and I can't think of a better place to purchase my car than at Joseph Toyota Scion. My daughter just bought a 2007 matrix from there and she is very happy with that little car. I can only say this dealer stands tall among it's peers when it comes to giving good customer service. The cars on the lot are clean and in good condition every time I go there. I recommend that you go in and see just what I mean. You will be pleased that you did. By the way, I am a woman, and I don't feel threatened by the negotiating process at all.

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by jbb10 on 11/10/2008

My wife and I were looking for a nice used Camry. We found one online and called Joseph Toyota. The salesman told us it was still available and we made an appointment to test drive. Upon arriving at the dealership our salesman took us straight to the Camry we had called about. The salesman answered all our questions was very knowledable and there was no hassle with the purchase. I would recommend this dealership to anyone looking for a used Camry.

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by twinmomky on 08/28/2008

Do not, do not, do no, do not go to this dealership!!!! Trust me, you'll be sorry if you do. We became victims of the '99 Toyota Tacoma Buyback program for frame rust and found ourselves in need of a new vehicle ASAP. We knew we wanted to switch to a 4Runner and our faithful dealership didn't have any in stock so we started looking around online. After looking at a 2005 4Runner online my husband and I decided to go test drive. I am a very thorough researcher and so before even going about 45 miles and dragging our 3 year old twins out with us I wanted to make sure this was worth our effort to go look at. After getting no help from the online chat feature with a salesman who was extremly rude and uninterested in helping me at all I called to speak to someone directly. I asked repeatedly if it was Toyota Certified (knowing we only wanted a vehicle that was ALREADY certified) - oh yes it's been certified, was the vehicle clean - oh yes it's VERY clean, had anyone smoked in the vehicle - no not at all, was there a Carfax report - yes, how many previous owners were there - just one, were there maintenance records - yes maticulous records, etc. So we pack up the twins and go out for a test drive. Right away we feel like we are at a dirty used car lot with [violative content deleted]. The salesman (Tom) won't give us a Carfax until we testdrive it so husband goes out first while I walk around with the twins. Car is VERY dirty and I ask if it's going to be cleaned to be told its been cleaned once already but we can just cover the dirty spots with the cargo mats. What? Wreaks of cigarette smoke which I am very sensitive to. Again, I ask for a Carfax (total of 4 times and never received it.) Salesman couldn't answer some basic questions about features on the car (like was the tow hitch factory installed or after market, what was towing capacity on hitch etc. - even though husband knew the answers he was testing to see what the salesman knew) had no maintenance records - Tom tells me "this was a leased vehicle and people who get leases have very high credit scores and since they have high credit they tend to be maticulous about maintaining their vehicles". What?? You've got to be kidding me, that's a Giant leap to say that because someone has great credit they take great care of their cars, come on now!! It was filthy dirty and with only 20,000 miles the tires already needed to be replaced. Anyway, figure well we can take it to faithful dealership to get it detailed if the price is right so we get to asking about price and if there was any room for negotiation. Tom says oh yeah definetly. Sticker was $19,995 only came down to $19,800 and wouldn't budge. Husband overhears Tom asking his manager "Can it be certified" so we knew it wasn't certified yet which was a total deal breaker for us. Tried to show us 2 others that we knew we didn't want from looking at them on the internet and there's no way they would have passed through certification. One he brought us even had corroded wheels and a HUGE dent in the trunk door. We walked right out and vowed we would stay faithful to the dealership we've been with since '98. Tom calls the next day to ask "what will it take to put you in the 4Runner you wanted" and husband tells him if he offered to us for free we wouldn't deal with them again. Don't ever deal with these [violative content deleted]. After reading some of the other reviews that I found here (I wish I had found this site beforehand) I am even more confident in our decision. Save yourself the time and hassle and do not, do not, do not go to this dealership!!!

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