Customer Reviews of Jeff Wyler Honda of Colerain
Buyer beware!! Nothing but [non-permissible content removed] this location
byon 10/14/2021
Seems to me by reading all of the other reviews I wasn’t the first to fall victim to the bait and switch of Matt Mize. I have in email agreed upon pricing to purchase a 21’ Passport. I agreed to the deal via email and text with salesman Byron. So the wife and I loaded up early on a Saturday morning (My Birthday) and made the 250+ mile 4.5hour drive to Cincinatti. Had an appointment scheduled with Byron to sign the deal. He kept pushing my wife and I for our personal information to “Run the numbers”. I asked multiple times for the pricing and was informed to get the most accurate numbers they needed to run a “credit check”. I reluctantly agreed and provided the information. This is where my experience took a major turn for the worse. I would have never let them ran a credit check if he would have told me the numbers changed from our agreement. Matt Mize then showed up at the desk and tried running through the numbers so fast to hopefully confuse me and get me to sign the dotted line. We were buying a 21’EX-L AWD Passport with a MSRP of $40,430. This vehicle selling price from Byron was $37,885. While trying to push me through the numbers quickly and get to me sign the agreement I had to stop Mr Mize. As I had already ran the numbers on the deal and knew exactly what my payment would be. Here is where we go over the deal line by line. Their “$5,000 Market Adjustment” above retail was never mentioned. He also tried adding Nano Protection and a bunch of other small add ons that were already on the vehicle and included on the MSRP window sticker. I very much proceeded to lose my cool with him. I told him that this was insulting and disrespectful to blatantly lie to people to get them to the dealership. He then proceeded like others have mentioned to be very pushy and rude stating its part of doing business and all dealers are doing $5-20k markups on all new vehicles. I said I don’t care what others are doing as I have agreed on the price already and have a email document to prove it. He didn’t care and said this is the price. After a few choice words for everyone in the dealership to hear I had to ask and demand for my keys to my vehicle I was trading multiple times. He didn’t want to give me my keys like he was holding me hostage and trying to force me to do the deal. He could then see I was very angry and he finally took off when he realized I was only getting more angry. Byron then came back and I explained what had happened. He said I’m sorry but thats the way it is. I told Byron I understand the current market and would be fine with saying no thanks if you hadn’t lied to me to get me here. I’m so disgusted with this dealership and will absolutely never ever do business here and I advise everyone else to do the same. I also highly encourage everyone with the same experience with this dealership and apparently Matt Mize to call Honda Corporate Customer Service and voice their concerns. They seemed very interested and apologetic with my horrible experience at Jeff Wyler of Colerain. They assured me a full investigation would be conducted at this location. If this happens or not we shall see. I also called multiple times and left multiple voicemail messages for the General Manager Matt Brady with one return call And voicemail while I was working out of cell phone coverage. This was after 5 days of calling and leaving a message twice daily. I’ve called for almost two weeks now and still not another call. This is by far the worst lying and deceiving dealership I’ve ever experienced and I don’t know how they can sleep at night knowing what they’re doing.
Pushed out the door
byon 07/25/2021
I salesman was OK. My credits not the best but it’s doable. First came out with a paper with $3000 Worth of extras. Gap in Sherance floor mats some kind of aftercare. Didn’t want any of it. Crazy payment. So the phone as settlement comes out with a decent credit he said I got you a rate 6%. Payment was doable we were within $10 each other. I signed off on it wrote my initial he said I’ll be right back.10 minutes later they walk out and say sorry can’t do it. After the gentleman just told me he got me a 6% rate.So I was pushed out the door. When times are So good for this car dealer I won’t be back.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Wasted my time
byon 04/30/2021
I do not recommend that you do business with this dealership. Remember that you can get up and walk out at any time. If they change the terms of the deal by raising the price or not allowing you a low interest walk out. We got a better price and better deal from another dealership. They would not beat the deal that we got.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Got what we wanted quick!
byon 09/14/2020
They were the only dealer who had what we wanted. They got us in, and out very quick compared to our last purchase at another lot.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Unsatisfactory experience!
byon 09/09/2020
We were looking for a 2020 Accord LX and began our quest with Jeff Wyler in Cincinnati. My 2017?Accord EX-L had low mileage and overall very good condition. They offered us a very low, unsatisfactory price for my trade-in and when my husband said we could get a better deal somewhere else the salesman said “Don’t threaten me”. He made me very uncomfortable. At NO POINT did we ask to apply for credit to purchase a car from this dealership but yesterday I received a letter from Wyler stating my “application for credit” had been disapproved” First of all, I never applied for nor filled out paperwork for a car loan from them! Secondly, after that uncomfortable experience, my husband called another Honda dealer who gave us absolutely everything we asked for as far as trade-in value of my 2017 Accord and as well as 1.9% financing! I absolutely say “caveat emptor” (buyer beware) !
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Company cares about customers concerns.
byon 09/08/2020
We were able to work most of the purchase from home with their Direct buy. They let us sign papers in our car for less person to person interaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Quick and Transparent
byon 08/07/2020
Quick and transparent are two words that I thought were taken out of the car sales industry. This location showed me that some dealerships care about both.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
beware
byon 07/27/2020
Beware hidden costs: $499 for floor mats; $599 theft protection,$2000 service contract, $1000 paint protection --when they are presented to you, apparently they automatically appear in your contract. Easy to get distracted by smoke and mirrors and long waits until, eager to get your new car, you sign whatever they put in front of you-- the tiny font, the pen offered to sign/initial here. I returned to dispute these costs and was advised "you should have read it!'. I was able to get some deductions, but it was extremely stressful.The salesman was distracting me with stories about his grandfather and his dogs-- I feel so dumb to have trusted him. I don't feel good about my new car and so stupid to have trusted these people. Be vigilant and tough. Wish I had been.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Surprisingly great transaction
byon 07/13/2020
We were concerned based on the price that the deal was too good to be true. This ended up not being the case, and we were able to leave with our new car very happy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Start to finish excellent
byon 07/07/2020
We worked with Bernie. He was great! The Managers were very helpful as well. No question about where we will go next time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best overall
byon 07/06/2020
We are very happy with our experience here, and will continue to purchase our cars here into the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
HORRIBLE Experience
byon 10/28/2018
Would never purchase a vehicle from this dealership again. Choose a difference dealership where management cares for its customers. I test drove a BRAND NEW vehicle and eventually purchased it the same night. The 'Low Tire' notification was on the dashboard the whole time during the test drive. The salesman was oh so generous to pump up the tire for me. Two days later, the tire was flat again so I took it in to my local Honda dealership (2 hours away from this dealership) and found that there was a nail in the tire. The puncture was too large to fix so a new tire was necessary. I called Jeff Wyler of Colerain; spoke to four different people and all of them said "Let me see what I can do and I will call you back ASAP", as they knew I was at the dealership waiting to hear from them. I never received ONE phone call back. I emailed my salesman a few days later and his reasoning they would not help me with the tire was because the tech did not see a nail in the tire the evening I purchased it- I'm sure he never looked. The second reason was because I did not drive two hours to their dealership to have them look at it on a flat tire. How could they expect someone to drive 2+ hours on a flat tire? To top off the situation, Matt Brady- the general manager, I called after he left his comment and never received a call back. Horrible customer service- horrible all around experience, this being just one of the many difficulties. Please trust me- you will be able to get the same deal at any other Honda dealership in town and not have to deal with any of the nonsense this dealership provides.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Above and Beyond!
byon 09/26/2017
John B. and Brian S. made buying my new car painless. They listened to my wants and needs and went above and beyond to make them happen!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Sales Experience!
byon 09/20/2017
This was my first time buying a new car, and the folks at Jeff Wyler Colerain made it an easy experience overall. I worked with Tom through email, phone, and in-person to secure our CRV, and he did an excellent job of meeting our needs. Since the color and model we were looking for was not in stock (no other dealer in the Cincinnati area had it either so not a reflection on Jeff Wyler inventory), they were more than agreeable to doing a dealer swap to locate a vehicle and deliver it from out-of-state. I was expecting to have to travel around the Cincinnati area to secure the best deal, but I was surprised when my the lowest end of my price range was instantly met without any serious negotiation. The finance experience was not as ideal, as we had to wait several hours before we could sign paperwork due to it being a Sunday. I would also like to thank John, as he reassured me when I had a followup question the day after the purchase about the financial paperwork. We will definitely be back for our next Honda!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you Brian S at Jeff Wyler Colerain
byon 09/14/2017
Thank you Brian for coming on your day off to get us in a great car.You all were very helpful and friendly. I will recommend yall to others
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
"Uncle Al" in sales is the man!
byon 05/01/2017
This is my third Honda (Had one that went 320k in the 80s) - This is my second from Jeff Wyler and Al Sanders helped me with both. He's a great salesperson to work with - personable, amiable, and works super hard to get you the best deal possible. Al's "After Sale" support is great too. Take it from me, I spent the 90s working with all of the major Cincinnati Car Dealerships in my own auto aftermarket business. - Jeff Wyler Colerain Honda is a great place to get a Honda! Shout out to John Booth too for staying late on a Sunday -
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Third time Honda owner
byon 04/17/2017
I most recently bought my third car from Jeff Wyler Honda Colerain and I never plan to go anywhere else! The experience was the best experience yet. My salesman was very knowledgeable and his team was great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
PAUL FINN is the BEST!
byon 04/02/2017
My husband and I just bought a brand new car from PAUL FINN! Make sure you go in and see Paul. He is honest, not pushy, down to earth, easy to get a hold of, and all around a pleasure to work with. He made the process very smooth and we did not feel pressured. He gave us time to really think about our decision and understands how stressful buying a new car can be. You will be in very good hands with him. We did a lot of research and called multiple dealerships and spoke with different salesmen/women and he was the best. We actually had very similar offers from other dealerships but went with Jeff Wyler Honda Colerain because of Paul and his great customer service. We will definitely be returning to Jeff Wyler Honda Colerain to see Paul when we need another car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
We needed a minivan...
byon 03/31/2017
...and Ken, along with the team at Jeff Wyler Honda of Colerain, helped us make this happen. Ken made sure we were comfortable at every step in the process and was upfront in his presentation of pricing and options. He stayed late with us to make sure the sale concluded properly and that we had what we needed to get our new Odyssey home. We recommend Ken and Jeff Wyler Honda of Colerain to anyone looking for a new vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
I was on the verge of taking my business elsewhere
byon 01/16/2017
On January 12, 2017 I visited Jeff Wyler Honda of Colerain with my son so that he could get a new car. Will White welcomed us with open arms. We were under the impression that my son would need to wait a bit longer, but Will took on the challenge to make it work. My son was able to get the car he wanted with a very low interest rate. Will is the best salesman I have ever encountered!! He is extremely genuine and professional. His approach is relaxed, and there is never any pressure from him at any point. Even when I push him to the limit, he remains respectful and calm. Seeing that he was able to seal a great deal with my son, I began to get car fever myself and wanted to trade my lease in and finance a new car. After reviewing my options he presented them to the sales manager that was working on the numbers. And this is where it went downhill. The sales manager approached me to go over the same details and his delivery was awful. He spoke to me like I was a child, and told me I was basically digging a hole for myself. Talking to him made me feel apprehensive. I did not feel as though he cared about me as a longtime customer. So the next day I went to Jake Sweeny to discuss a deal. As far as I was concerned, that sales manager killed all thoughts of me ever going back to Jeff Wyler. However, after I test drove a Mazda 6, I remembered the red carpet treatment I always receive from Will White and I walk out on Jake Sweeny and contacted Will. When I expressed my thoughts to Will regarding the sales manager, he told me to come in right away or at my earliest convenience. When I arrived, Will greeted me with a huge smile, and then gave me the most sincerest apology on behalf of the sales manager that spoke with me. I have leased 5 cars from this dealership. I referred my daughter to this dealership in 2013 and she financed a car. Then she came back in October 2015 and financed another car. Plus I referred a friend who leased a car on or about December 29, 2016. So that is 4 customers that he almost lost due to the sales managers conduct. However, after reviewing my application again, Will was able to get me the car that I wanted! I was on the verge of taking my business elsewhere, and I definitely would have if it wasnt for the superior service that I always receive from Will. One thing I know for sure is that Will White takes pride in ensuring his customers satisfaction. Thank you Will! Thank you for staying true to your word and for assisting me after the sales manager tried to make me look like a fool. Thank you for your patience and for staying late to close the deal. Thank you for going above and beyond. It could not have been possible without you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Buying Experience
byon 11/14/2016
Ken Lillard was very knowledgeable about the vehicle that I was interested in buying. He also worked hard at getting me a very generous deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Jeff Wyler Honda of Colerain is your premier Cincinnati Honda dealer. With over 1,000 new Honda trucks, cars, minivans and SUVs in stock, we have a huge selection for you to choose from. Visit us online and save time with Wyler Direct, where you can complete some or most of the car buying process online, saving you time in the showroom, or allowing you to take home delivery. You can also schedule your service online and our Honda certified technicians will repair or service your vehicle. As one of the highest rated Honda dealers in Ohio, our goal is to surpass your expectations. That is the Wyler Way.
1 Comments