Crestmont Cadillac
Customer Reviews of Crestmont Cadillac
Racial Discrimination (Body Shop)
byon 04/01/2023
As a person of color, I have unfortunately experienced racial discrimination at Crestmont Dealership in Beachwood, Ohio. On March 31, 2023, between 3:30pm-4:30 pm, I entered the auto body shop garage and waited for someone to come and greet me. However, all the white individuals present just stared at me, and I felt uncomfortable and unwelcomed. After a few minutes, I got out of my car and entered the office to ask for service. To my surprise, the body shop manager, John Darovich, refused to give me service and even refused to give me the owner's name. He was aggressive, loud, and extremely rude. He told me to get out of the office and left me feeling insulted and disregarded. As I turned around and left, I noticed that he had his phone raised like he was taking a picture of me. While on the other hand he served Caucasian owners. I had full auto coverage and cash on hand, but despite that, I was denied service and left feeling humiliated and discriminated against. I didn't understand why I was treated this way, especially when I had done nothing wrong. All I wanted was a simple service for my car, but instead, I was met with hostility and disrespect. Feeling frustrated and upset, I decided to talk to the owner about the situation. However, the only thing he said was that he was sorry I felt that way, which left me feeling even more insulted and disregarded. He didn't ask me if there was anything he could do to rectify the situation or offer any solutions to make it right.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Dealership Experience
byon 12/29/2019
Went above and beyond in efforts to get me into a Cadillac. Salesman and sales manager convinced me that this the dealership I should bring my business to. Looking forward to my first service appointment.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Love my new car!!
byon 12/04/2019
Immediately as my Mom and I walked into the dealership we were meet by two different men. The first one smiled and talked with us then asked that we meet with Paul Guy. WoW!! What a wonderful man who took his time with us, showed a tremendous amount of knowledge about the cars, and really understood the process of finding just the right car. Paul made the experience a wonderful one as he was able to find just the right car for me!! I am delighted with the purchase, the man whom I will recommend to all my friends, and the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Crestmont Cadillac, winter service
byon 11/15/2019
fast service in and out ASAP, my Cadillac is ready for winter. I can always count on my service manager to update my needed service to keep me ahead of any unexpected problems before they cause a failure on the road.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty Work
byon 11/01/2019
Dave and Mark kept me updated on what was happening and did a great job in working through my warranty issues. Thanks for a great job..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
M. Wilcox
byon 10/28/2019
Quick friendly service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/28/2019
Quick and efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1
byon 10/28/2019
easy, friendly and efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 10/19/2019
Not only was your sales person very interested in helping me find exactly what I wanted. But Joe L Grissom took the time to expl ain all of the new features on my new car. Thanks for that. Oh yes your financial expert Tim was very helpful also
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Owner
byon 10/19/2019
Friendly great experience well done
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service as always
byon 10/10/2019
Was promptly greeted when I arrived. Work was done in timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Joe Aveni
byon 10/10/2019
Quick service accommodate me. I called and within 30 minutes I was there and your service department took care of all my needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service.
byon 10/09/2019
The wait time was minimal.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 10/09/2019
One of the most important things to us is the way that we are treated every time we drive to Crestmont. The service is exceptional from Kevin, Damiean to Mark our service representative. We appreciate everything that they do for us and we will continue to be customer of Crestmont Cadillac.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
QUALITY service and great attitudes.
byon 10/08/2019
The great attitudes of everyone including the service techs. From the moment I pulled up, I was greeted nicely and felt like I was getting the treatment you would expect from a business that represents quality and luxury. Jim helped me out and just made me feel welcomed. I appreciate the whole staff and their attitudes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nancy O
byon 10/06/2019
Jeff my salesperson made me feel welcome.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Wow
byon 10/05/2019
Mark and Dave in service and Kevin leading the way. are amazing the best thing you got going on.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Love Crestmont!
byon 10/03/2019
Friendly and knowledgeable staff. Quick service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ken Sparks, PhD
byon 10/03/2019
People really nice and helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service and oil change.
byon 10/02/2019
Attention to detail and follow through. They treat you like you’re an important person all the time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Do not know what you require
byon 10/01/2019
The experience was very calm and I didn't feel pressurized.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments