Customer Reviews of AutoNation Ford Amherst
Sales
byon 03/03/2024
Excellent service and very easy, smooth transaction
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales
byon 03/03/2024
Excellent service and very easy, smooth transaction
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
23 Jeep Grand Cherokee
byon 02/12/2024
Since it is almost impossible to lease anymore under $500 I decided to buy instead . I had a Chevy Blazer for last 3 years and it was plaques with issue and recalls and didn’t want to get another one of those I searched a 300 miles radius for a 2023 vehicle low miles and the best deal I found was at Auto Nation in Amherst Ohio The only issue I had was there was a decent size dent on the hood that was not repaired before I drove the 3 hours to get The vehicle looked barely used and only had 6500 miles I’m happy with purchase but I wouldn’t have accepted it with the dent if I wasn’t 3 hours each way
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
service review at autonation
byon 01/10/2024
the service consultant was very thorough in setting up all my required service and detailed myprepaid vouchers status
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Leasing new Escape
byon 01/06/2024
Experience was wonderful! Jeff Wells the sales guy was great and the leasing agent Sam Lee was great also! Very professional and helpful. 5 stars to both gentlemen!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Tires!
byon 12/01/2023
Kaitlin was my service specialist and was great! She got me in quickly and the service appointment was less than expected in time and cost.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
One of the best
byon 11/24/2023
I bought my truck a little over two years ago through Auto Nation. They were great when I bought the truck and they continued to be one of the best with their customer service. I never have issues when I come in for my vehicles scheduled maintenance. Always friendly. polite , easy to talk and timely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car repair/detail
byon 11/19/2023
Everytime we take our vehicle in to be serviced we always have issues and then feel like we're being blamed for their mistakes on our vehicle. There are 2 different discrepancies between the serviced department and us the owners. We do not feel comfortable enough to return to this place of business once we get our vehicle back for good. I will say that some of the issues were taken care of after mentioning our concerns. This has been an on going issue with the same service department and being verbally attacked by a family member of the dealership since we bought our 1st car from from. I will say that Jessica had our best interest, the entire time she was managing the oversee of our vehicle. She answered all of our concerns and even when we were a bit overwhelmed with the details at times, she didn't give into our frustration and treated us very well. She went above and beyond for us and rod helped fix the concerns we had as well.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Oil change
byon 11/15/2023
Shawn was very helpful. Quick drop off. I received a text that I needed a new battery. He called me with pricing and got it done in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rav 4
byon 11/09/2023
They are a very nice car dealer. We purchased a 2018 Rav 4 . It didn't have a owners manual so they are presently retrieving one for us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Nice Dealer, no pressure
byon 10/31/2023
All of the staff was very knowledgeable and helpful. They answered all of our questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Totally satisfied, as usual.
byon 10/24/2023
Bought my Mustang GT four years ago at Auto Nation Amherst. Got the car I wanted at a very good price. I have continued to get service there even though it is further away than other Ford dealers. I keep going there because they are courteous, efficient, and mostly because they take good care of my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great and thorough service
byon 10/23/2023
Shawn V, the Service Writer goes above and beyond the scheduled service. My hood latch on my Ford FLEX would not stay closed. Shawn degunked the latch and had me back on the road in 5 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Flood fix
byon 09/18/2023
Due to bad storms and flooded streets which I got caught in my Explorer had to be towed d/t water getting in. Everything was taken care of. Electronics , new carpeting, then cleaning and sanitizing. Looks brand new. Running great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change/ vehicle inspection
byon 09/11/2023
Vehicle checked in quickly, work performed and completed as promised. Vehicle returned clean, pulled up front for my access. Service Advisor reviewed inspection report and recommended action items. Very professional and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bumper Repair 2020 EcoSport
byon 09/01/2023
Repairs to my 2020 EcoSport were satisfactorily completed in a timely manner. NOTE: The repair was covered by my Nationwide Insurance policy. So I don't know if the repair costs were were fair and appropriate.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 08/31/2023
Quick service done right love these guys
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
4 New tires/front end alignment
byon 08/30/2023
I had an appointment and arrived on time, but the service center was slammed with customers. I chose to leave vehicle there and they texted as well as called me when it was ready. Everything went great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer
byon 08/25/2023
My service advisor, Sean, was very informative and honest with my vehicle assessment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Truck recall
byon 08/08/2023
Called got appointment asap, my truck was in and out the same day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Sales Experience
byon 07/31/2023
I have bought many Fords and I think that this was one of the best if not the best experience I have had. I recently had a no haggle, stress free buying experience at AutoNation Ford Amherst. The whole team was great. They gave me a fair assessment of my trade in and worked with me to put me in my new Ford. The internet manager Jeff is always great at getting you what you need and connected with all the right information to help you make your purchase. He also reaches out from time to time via phone and email to see if there is anything he can help with. There is never any pressure. My salesperson Jordan went above and beyond to make sure the deal worked for me. He was friendly and hardworking through the whole process. He made me feel very confident he had my best interest in mind. The Finance Manager Sam was very professional, precise and did not try to upsell me on things I did not need. He made everything super easy with digital signatures and kept the deal moving efficiently. I would highly recommend this dealer and their great team to do business with. This experience was very fair and time saving.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
ford fiesta air-conditioning service
byon 07/31/2023
jessica was very helpful throughout. rodney was also considerate and professional. i am also very grateful that lonnie, the general manager in amherst got involved and found a way for me to be able to manage this situation. i accept my responsibility in this matter. it was nice to be told by the general manager and autonation corporate headquarters that the company also had responsibility. thanks again for your effort and consideration in this matter.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments