Customer Reviews of Johnson Lexus of Raleigh
Eb deserves a raise!
byon 01/23/2024
I thoroughly enjoyed working with Eb! He was everything you’d hope to have in a dealer. Transparent, efficient, and intentional. Really amazing experience!
They give dealers a good name!
byon 03/13/2024
Got to say my car buying experience with Johnson Lexus was maybe the best I have ever had! It has been a long time since I bought a car from a dealer - 12 years! - but with the experience I had there I would go back there again without hesitation!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Eb deserves a raise!
byon 01/23/2024
I thoroughly enjoyed working with Eb! He was everything you’d hope to have in a dealer. Transparent, efficient, and intentional. Really amazing experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Exceptional Service from Eb Udofia at Johnson Lexus of Raleigh
byon 12/02/2023
My husband and I had the pleasure of purchasing two vehicles on the same day from Johnson Lexus of Raleigh, and I cannot express how impressed we were with the exceptional service provided by Eb Udofia! We met Eb when we purchased our very first Lexus in July 2022, and from the moment we walked into the dealership, we felt like valued customers. One aspect we truly appreciated was Eb's transparency and honesty. There were no hidden surprises or pushy sales tactics. He provided clear explanations of the pricing, financing options, and any additional services, making the entire transaction smooth and stress-free. Moreover, his professionalism, expertise, and dedication to customer satisfaction made the entire experience enjoyable. We are beyond satisfied with the service we received from Eb Udofia at Johnson Lexus of Raleigh. I highly recommend Eb to anyone looking for a seamless and positive car-buying experience. Thank you, Eb, and the entire team at Johnson Lexus of Raleigh for exceeding our expectations!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The worst post-vehicle buying experience EVER!!!
byon 12/02/2023
On 11/10/2023 I purchased a 2016 vehicle with 44,500 miles on it from Johnson Lexus of Raleigh. I originally found the vehicle online and traveled almost 200 miles to purchase it. When I was finally able to inspect the vehicle, the car was in pretty good condition for a 7-year-old vehicle. However, I noticed that there was a strong smell of antifreeze (coolant). When I asked about it, I was told that there had been a hose that was loose and was assured that the problem was fixed. Well, on or about 11/22/2023, I had a major coolant leak from the vehicle. Thankfully this happened when I pulled into my driveway. I contacted my salesperson, Mr. Udofia, on 11/26/2023 to inform him of the problem to see if Johnson Lexus of Raleigh would be willing to do anything to help remedy the issue. Mr. Udofia, who seems to be the only one who knows how to communicate there, was quick to email me back the next day to tell me he would inform his sales manager of the issue. Because I like to be fair, I have given Johnson Lexus of Raliegh a generous 5 business days to respond. I was expecting at least a courtesy call however here I am on 12/02/2023 and have not heard a thing from them. I guess I thought that because they were a Lexus dealership that the customer service would be top-notch and that they would stand behind, within reason, ANY vehicle they sell you. How foolish of me. Now here I sit with a vehicle that I spent $21k on and cannot drive it because my mechanic's first available opening is on 12/08/2023. Also, there was a delay of a week for Johnson Lexus of Raleigh to process my vehicle registration. Due to the fact that I purchased the vehicle in North Carolina and I live in South Carolina, I was notified by the dealership a few days after purchase that I needed to provide them with some documentation from the state of South Carolina to complete my registration. I promptly called them back (left a message) for some clarification of what they needed and it took them a week to return my call. By the way, I still do not have my license plates. With that being said, I typically do not write reviews but I really felt the need to write this in the hopes of informing anyone thinking about purchasing a vehicle from this dealership to be very cautious of your purchasing decision. I am 51 years old and have purchased numerous vehicles over my lifetime. Some from “roadside” dealers and some from “branded” dealerships such as Johnson Lexus of Raleigh and I have never had such a horrible post-purchase experience. In a nutshell, I have found that the customer service at Johnson Lexus of Raleigh is terrible, and as I see it from the way I have been treated post-purchase, that after they get your money they forget all about you and move on to the next sale. GREED!! I will say that there are several other “branded and higher-end branded” dealerships on the same road as Johnson Lexus of Raleigh that I wish I had stopped at prior to dealing with Johnson’s. If you are in the market for a new or used vehicle, I would recommend checking out these other dealerships first. I’m not sure how much better the post-purchase experience would be anywhere else, but I would definitely say it wouldn’t be worse. Best of luck with your vehicle search!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
2 Comments
Excellent Customer Service
byon 11/30/2023
Johnson Lexus is the best. Eb and the entire team are professionals and courteous
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
is350 fSport
byon 08/10/2023
My experience was outstanding! Eb helped me compare models and features with pertinent information and without any pressure. I felt at ease and days later I’m still happy with my purchase and the whole experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Smooth Process
byon 07/24/2023
Eb was a very professional salesperson and helpful throughout the process - I would recommend Johnson Lexus and Eb to anyone interested in their products.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best car buying experience!
byon 06/12/2023
This has been by far the best car buying experience. This is my fourth vehicle that I’ve ever purchased and by far this has been the best. I highly recommend this dealership as well as Eb Udofia who was my sales person. Great experience with top notch people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experience
byon 04/17/2023
Great experience working with Johnson Lexus of Raleigh. Eb Udofia was extremely helpful and easy to work with. The finance manager, Chris, was helpful and quick. Will definitely be a repeat customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Elite dealership
byon 04/04/2023
The Raleigh dealership is a of the elite dealerships across the nation. My main man Marcus Baldwin is a problem, solver and decision maker, his customer service is beyond reproach. I recommend this dealership and Mr. Baldwin to all my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experience buying a great car!
byon 03/30/2023
We were so happy to drive away with our awesome new car, but honestly talking with Eb Udofia was the best part of the entire ordeal! Buying a new car can be a long process but he made it very simple and we so enjoyed his conversation!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experience
byon 03/20/2023
I had an excellent experience with Eb Udofia and all of the Johnson staff in purchasing a used Lexus while trading in my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent personalized service
byon 03/02/2023
Amazingly responsive and personalized service at a very large dealership. It is what Lexus sales was meant to be. My salesman, Marcus, couldn’t have been better.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Phenomenal experience
byon 02/06/2023
Johnson Lexus picked up my old Lexus in Fayetteville, NC for some needed repairs. The car was 13 years old and the repair bill was going to be a lot more than I anticipated - even with an extended warranty that I had. So I asked Tanner in the Service Dept. to get me a trade in estimated value, which he did promptly. I decided to trade in for a previously owned ES350 and was introduced to Marcus Baldwin. I can't say enough about Marcus - he went above and beyond in my estimate. He found several options for me to pick from. Once I selected one, he passed me over to Finance, where they made the whole process very simple. This was all done over the phone and the next day Marcus himself delivered the car to my home in Fayetteville. Everybody at Johnson Lexus in Raleigh were great, but Marcus made my buying experience a pleasure, and the simplest car buying experience to date - and I am 80 years old - so have bought many vehicles before!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exceptional Customer Care & Service
byon 01/09/2023
This is my second time purchasing a vehicle from the Johnson Lexus dealership in Raleigh. I went back because of the excellent customer service I received the first time and this time did not disappoint. I love that they’re not too pushy but diligent in helping you find the right vehicle. Even though car buying has changed drastically since the pandemic, I am extremely happy with my new Lexus and the service I was provided by Eb and all who assisted in my new purchase. I highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Recent Lexus Purchase
byon 11/18/2022
This was my first experience with Lexus…first luxury car experience overall. Eb was very professional and diligent in helping me find the perfect fit for me. I didn’t feel pressured and everything was throughly explained. I also received timely updates throughout the process. Overall, I had a 5 star experience from start to finish.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great!!!
byon 10/11/2022
This was by far the easiest purchasing experience I have ever had at an automobile dealership. My Salesman Eb Udofia was easy to interact with and always contacted me back quickly when I had a question. The finance associate Stephanie Johns was also very efficient and pleasant to work with. I recommend Johnson Lexus to anyone looking to purchase a high quality new or used vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best used car buying experience!
byon 09/29/2022
Our car buying experience with Johnson Lexus of Raleigh is by far the best we've ever had. Working with Eb Udofia made negotiations, trade-in and car buying effortless. Very attentive staff and valued our time so the overall process was not an all day affair. They have earned our repeat business and will be maintaining our vehicle here in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fantastic from Start to Finish
byon 07/16/2022
Eb, Louay, and Jackson were incredibly helpful from start to finish. They made the car buying experience incredibly smooth and I never felt pushed to purchase a car. Johnson Lexus had a great selection of vehicles and I was able to test drive quite a few before landing on a Lexus NX. Really happy with my purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome Customer Service
byon 05/22/2022
Eb U. was very kind, personable, and knowledgeable. He took great care of us when we purchased our vehicle. He answered every question, and made sure we were comfortable. He made the experience very pleasurable. I will definitely recommend him to family and friends. Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Johnson Lexus of Raleigh Service Dept.
byon 04/06/2022
Mike Steppe provided excellent auto service recommendations and the repair work was completed with precision and efficiency. Mike was very good communicating with us during the entire service process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
1 Comments