Crossroads Ford of Kernersville
Customer Reviews of Crossroads Ford of Kernersville
New Ford Mustang Mach E
byon 09/28/2023
Excellent team! Test drove a car because I was interested in a used model at a sister dealership in Apex. No guilt, no pressure. When I called a week later to purchase a new vehicle instead, everything except signatures was arranged prior to my arrival. Easy and up-front. Can’t wait to go back and buy a Bronco!! Two weeks after the purchase, everything still going well. Dealership has been checking in. I LOVE my Mach E!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Continued excellent service
byon 12/01/2023
Great staff, reliable service. 100% behind the people and services at Crossroads Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Disservice to Loyal Customers
byon 10/30/2023
Truck taken in for what first thought ws fuel miss , or transmission issue similar to the F150 a few years back with slipping on starts and stops. This issue involves normal driving conditions after about third or fourth gear. The vehicle exhibits jerky throttle issues and sometimes fairly violent gear changes for no reason , even while on level straight roads. My dealer replaced a part and handed truck back to me. The [problem ws NOT resolved at all and I will be contacting them today to let them know and see hat their explanation will be. If there is a ongoing problem with the Ford Ranger it is up to Ford , then the dealer , to let their customers know and how it will affect the future value of this truck for trades and Sales. The dealer does good work and excellent service , the question is if Ford is letting them advise customers of a ongoing problem and just hiding it from the public.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Mustang
byon 10/27/2023
Awesome experience. Robert is very helpful and knowledgeable. Answered all my questions. Very satisfied dith total experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Ford Mustang Mach E
byon 09/28/2023
Excellent team! Test drove a car because I was interested in a used model at a sister dealership in Apex. No guilt, no pressure. When I called a week later to purchase a new vehicle instead, everything except signatures was arranged prior to my arrival. Easy and up-front. Can’t wait to go back and buy a Bronco!! Two weeks after the purchase, everything still going well. Dealership has been checking in. I LOVE my Mach E!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Explorer
byon 08/10/2023
When the time comes to get a new car, Rany Hines at crossroads Ford has always made it easy. Finds us what we need in a kind and professional way. Quality of Inventory is always excellent. Our family has done business with Crossroads for years. Can't recommend them enough.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Life owner
byon 08/07/2023
Prompt and courteous even for a drive in Saturday first come first serve
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service and Sales
byon 07/24/2023
I purchased my Explorer last Dec and have been extremely happy with the sales dept and the Service Dedt since the day I started looking for a vehicle. They always go above and beyond to be sure I am satisfied with everything. I will continue to go there in future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
F250
byon 07/21/2023
Great service on a recall part for my truck. Set an appointment and new part was installed in a timely manner. Very happy with quality of work and prompt service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A/C repair
byon 07/05/2023
A/C stopped working in the am about a week ago(don't remember the date). When I got home, I called the service dept. and they were booked up until the 10th of july. I told Robert in service that I was going on vacation on the 10th camping in Wv. and I already had made reservations and that I need my A/C repaired and he told me to bring my F150 in and they would try and work me in. I had my truck there that afternoon, they called me the next afternoon and told me it was complete, now that's great service, thanks again to you Robert and the crew that made it possible'
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fair, straight-forward process at Crossroads Ford - Kernersville
byon 04/29/2023
Purchased a CPO Ford Edge from Crossroads. The process was fast and easy. Price was fair and sales experience with Brian Leonard was a pleasure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Crossroads
byon 04/11/2023
Had car for a week (after being towed to dealership) before I heard anything from dealer. Found no crank problem and repaired. Found car still pulls to left after paying $100 for a front wheel alignment. Plastic bottom engine cover that was installed at dealership has come loose and can be seen from front of car. Am very disappointed in the service department and am losing my trust as well. I'm stuck here... have to use other shops that do quality work.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Dealership
byon 03/09/2023
Experience was amazing. They tell you updates. I was in and out in a little over a hour. I was able to use some of my earned rewards on my total cost.. it was a great experience as always. They are number 1 to me!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2nd vehicle from Crossroads
byon 02/05/2023
Had another great experience getting set up with a vehicle from Crossroads in Kernersville NC. Zack and Noah help in anyway possible to answer questions and be available.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Transmission
byon 01/26/2023
After a recall fix, it was determined I needed a transmission. After supply issue, I was provided a loaner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best dealership ever!!
byon 01/07/2023
Everyone was very considerate of my time and made sure my transportation while the work was done on my vehicle was available when I dropped my car off.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
40k service
byon 01/14/2021
Thorough, have always had a good experience with crossroads
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crossroads Ford in Kernersville, NC - 2020 Ford Escape SE Purchase 8/31/20
byon 09/02/2020
Derrick Taylor, Chris Allison and the rest of the staff were very friendly, helpful and professional. Provided a positive car-buying experience!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
No
byon 08/19/2020
Courteous, On-Time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crossroads Ford Kernersville
byon 06/04/2020
This is our second vehicle purchased at Crossroads Ford in Kernersville, they are the best! The staff is gracious and patient. Never felt demeaned, these folks are genuinely nice. Noah Blakemore is amazing!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service, Great People
byon 06/18/2017
I brought my 2014 Ford Focus in for a national safety recall. Setting up my appointment, securing my rental, and completing the recall was done smoothly. No problems at all. When thinking about upgrading my small car in a few years, I will definitely consider coming here!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
If I Wanted Information On My Repair, I had To Call
byon 05/16/2017
Terrible customer service. Dropped my 2014 F-150 for a severe drivetrain issue, and took over three weeks to repair my truck. But the worst part was having to call everyday to get an update. In those three weeks, my service rep called me only TWO times. Sorry, but totally unacceptable.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
