Hendrick BMW

by Jeremy S on 12/19/2023

Hendrick Motors’ service department is super quick and very knowledgeable about Mercedes cars! Tristan was my advisor and could not have made it any better of an experience for me! Awesome job!

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by Laurelle S on 10/18/2022

I highly recommend DANIELLE Monelo. The entire staff at Hendrick BMW Certified Pre-Owned South were ALL amazing. Danielle understood our needs and took the time to explain and educate us though the entire buying experience. We have purchased many cars and our experience was exceptional with Danielle and the entire team!

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by ColoradoRunnerJJ on 04/12/2022

How do you mess up a CASH sale? I reserved a 2022 BMW X1 in March while it was still on the boat. On 08 April 2022, it arrived at the dealership. From March 16 to April 08, I asked my Client Advisor Deon to provide to me the out-the-door numbers, the acceptable payment options (e.g. cashier's check, personal check, etc...), and who the payment was to be made payable to. Several emails were sent to Deon asking for this information with no responses. The day I went to the bank to get a cashier's check as I was needing to close my bank account due to some fraud issues, I even called Deon but he was not available so I asked for him to call me, or his manager, or anyone to give to me the information to put on the cashier's check which was coming from Well's Fargo. While at the bank for two-hours, I never received a call back. So, I guessed the dollar figure and I put the cashier's check in my name so that I can sign it over to them at closing. I told Deon when he finally called, and I told him that I had a cashier's check in my name and I can sign it over to the dealership. He said nothing, so I assumed it we were good to go. Two days later, my car arrives. Deon called me at noon to give to me the out-the-door number that I asked for 4-weeks ago. He said that he just too busy for me to come during the day, so I had to arrive at 5pm. I went in to pay for the vehicle that I had just seen only an hour earlier, Mike, the finance manager, froze when he saw my check addressed to me. I told him that I could sign it over to them. He tried calling others, but being a Friday at 6pm, everyone he needed was gone. He finally called in Dayne Cook, Sales Manager, and Dayne informed me that my check is unacceptable, and that he needed to have the car sold, so if I wanted to keep it reserved for me (even though it has been for the last 4-weeks), I would have to give to them more money to keep it reserved. I asked Dayne how can he demand it be sold when it just arrived on the lot that day. This was a pressure tactic. Something I had not expect from a luxury brand dealer. So, I give them money now or they sell it from under me. I was angry about being treated so poorly. After about 40-50 minutes of walking down trying to calm down. Deon approaches me with a message. He says, "This was an honest mistake you made and we spoke with our GM. He says that you can take until next Friday to get us payment however the car stays here. If you want the car today, then you will have to finance it." I asked if I can get the GM's offer in writing. Deon told me, "You just have to trust us!" This infuriated me. First, he insults me saying it was my mistake. Second, Trust is earned, not given. Up to this point, there is nothing that I can trust as Deon and Dayne failed in this transaction not me. If Deon had responded to my many, many requests for this information, we would not have this problem today. So, I walked away as I was not about to reward a "business" for bad behavior. A point to note! My Bank and other luxury auto dealers (e.g. Mercedes, Volvo, Genesis, Audi, etc...) all stated that they accept signed over cashier's checks, without issue. The dealers suggested this may have been a ploy as they had another potential buyer lined up who was willing to pay more as the new BMWs are sold typically before they get on the lot. For those reserving vehicles with Hendrick Auto, specifically Hendrick BMW, be aware that you may have to fight to keep your vehicle if you still intend to purchase one.

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by TM X1 report on 02/04/2021

Service Advisor was Saad Mubarak who is outstanding as he always looks to do the work needed with the lowest cost and with BMW Warranty. He represents both the customer and his company equally . Hendrick is fortunate to have a Service Manager as good as he is. Now the Brakes ...... well that different story. BMW Has cheapened the Pads on the X1 as they only lasted 20k miles. My last X1 went 60K without needing pads ........ I'm told this was a BMW change which allows them to sell more replacement parts on the X1 and X2 . Be careful and stay away from the X1 and X2

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by Tinacgo on 02/02/2021

IMPECCABLE SALES & SERVICE TEAM!!!!!!!!!!!! I will always search their site and location before I ever buy another car from another dealer. They help me out with a X5 and I was able to leave the lot that day with my car. Never pushy, fact based only about my purchase and gave me a GREAT deal.

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by ME on 04/17/2020

While not a Hendrick fan, I will say that this BMW team did a great job in a very difficult environment. They were responsive, reasonable and accommodating. I'd recommend our sales person and sales manager. Thanks

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by schulmana88 on 08/15/2016

I reside in Connecticut and unfortunately Hendrick BMW did not follow through on what was promised on their end. I left NC with an unregistered vehicle, after being told I was "good to go" and when I spoke to them shortly after, they told me they have 30 days to file all paperwork. It has been over that and the CT DMV still does not have the paperwork from Hendrick BMW. I have been waiting for phone calls and emails back from several staff members at this dealership and still am going unnoticed. Do not trust this dealership. There are better options.

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by Missnyyy on 07/22/2016

I want to thank Jeff Shinn for a great customer experience with getting me into my new 328i coupe !! This was my 4th purchase from him and every time my service is exceptional !! Pleasant process and everyone in sales and service was excellent taking care of me for 5 years now!! I will stay doing business with you all and look forward to coming back in the future. Justin Love and Rusty Reeves were also a big help with the process of getting my new vehicle and always take care of me for routine maintenance and supplying me with loaner cars when needed. I just want to thank the Hendrick BMW Charlotte for going above and beyond :) !!

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by happybuyer333 on 06/29/2016

Brian was a great help to us in our used car purchase. We found a listing for a great used car, but were concerned about making close to a 3 hour drive to see it. Brian answered all of our questions, and helped us negotiate a sale price before we made the drive.

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by JakeMate on 06/09/2016

I had the pleasure of working with Brian Barry to purchase a 2013 528i. Brian was great to work with and made the process quick and easy. I would definitely recommend him.

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by TLThompson on 06/06/2016

I had the pleasure of working with Jeff Shinn recently, he was highly recommended by one of my BMW enthusiast co-workers. I test drove my new Z4 during my lunch hour and Jeff had the deal done and ready to sign when I got off work, you can't ask for an easier purchase process! Jeff was knowledgeable and helpful throughout the process and just a lot of fun to do business with - I highly recommend Hendrick BMW and Jeff Shinn.

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by 3series3 on 05/18/2016

Last Wednesday after having my old 330i serviced I happened to stop by the E. Independence Pre-Owned Hendrick's lot. I wasn't really out to buy, just look. I was greeted by a sales associate named Jeff Shinn. He was very friendly, not pushy, & very helpful. He asked what features I liked etc, then we looked at all the the vehicles that fit the description. We went out & found the perfect BMW 328i fully loaded w/more features than I could ever imagine. I am so happy. The customer service was amazing. I couldn't have asked for a better experience! Jhoda (the sales Mngr), Jonathan (credit specialist) & Jeff Shinn are a car buyers "dream team"! They really make you feel like more than just a # & they truly go out of their way to put you into the car you want. From beginning to end it was the best experience I could ask for & I highly recommend them to anyone ; )

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by slapplew on 04/29/2016

We bought our first BMW last weekend at Hendricks and Brian was our guy. He was very professional and very easy to work with through the process. I would recommend Hendricks and definitely Brian to purchase your next car!

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by dnascarface on 04/28/2016

This is my second purchase from Mr. Jeff Shinn. A man of few words, but very many laughs, he is a breath of fresh air in the automotive sales industry. His knowledge and professionalism radiates positive energy throughout the building! Straight forward, honest, efficient and flawless, Jeff Shinn will be the only salesperson I plan to work with in any future purchases. Hendrick BMW will be the only BMW store I ever work with.

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by kalenmitchell on 04/26/2016

This makes my second BMW purchase, both from Hendrick BMW and Jeff Shinn. Jeff is by far the best sales professional with whom I have ever dealt! he is professional, personable and thorough. He addressed all of my wants and needs, and he even hooked me up with some pretty decent BMW gear (both times)! Hendrick is the epitome of service excellence, and Jeff Shinn is the face with which I associate the Hendrick name. I highly recommend Hendrick BMW and Jeff to anyone looking for a new or used BMW vehicle!

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by jenlanning on 04/06/2016

I'm giving a BIG shout-out to Hendrick BMW. I took my 2013 X3, still under warranty, to a local dealer 3x's to correct an oil leak discovered on the plate cover of the cars oil pan -they did not correct nor acknowledge the problem. John Kemp and the crew at Hendrick BMW took excellent care of my car. In fact a mechanic friend of mine looked over the work when I got home and said they did an Excellent job replacing the oil pan! I would not hesitate to drive 2 hours again to get my car serviced at Hendrick. And when I am ready to replace one of my two BMW's I am buying through Hendrick because they really care about their Customers.

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by susiejc on 03/22/2016

I recent;y purchased an X5 from Hendrick and could not be happier. Jeff Shinn really worked hard to find the right BMW for mine and my family's needs. He makes car buying fun, yet he is truly a professional and so thorough. He listens and delivers! I would highly recommend Hendrick pre owned BMW. A+

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by yesmith on 03/09/2016

I recently purchased a used BMW Z4. I had been looking for the right car for several years. Jeff Shinn was my sales person. Jeff was great: he made the car buying process easy, clear and informative. Further, it was fun. Jeff is professional and client focused. Follow up by Hendrick and BMW has been terrific.

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by Wclaytonlewis on 02/14/2016

We have purchased before from Hendrick dealerships, but this experience was by far the best. Don Bennett was attentive, listening to our needs and delivered a terrific result. If you decide on a BMW -- and you should -- be sure to visit Hendrick and ask for Mr. Bennett.

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by srignadiram on 12/12/2015

This is my first BMW and had a good experience with Hendrick. Brian P.Barry is our sales person.He went out of the way to help us out to purchase our first BMW.

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by BMWhappyowner on 09/11/2015

Luca Reyner has been providing service to my wife and I for several years now. He is always attentive to our requirements and consistently meets his promises for quality, cost and timely delivery of our vehicle. He goes out of his way to handle sometimes unscheduled issues that arise and we have never been disappointed with his service. He is an ace and we would recommend him to all people that need BMW service in the Charlotte area.

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