Hendrick BMW

Today closed*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Hendrick BMW

5.0
Overall Rating
5 out of 5 stars(3)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
5 out of 5 starssales Rating

bmw

by Tinacgo on 02/02/2021

IMPECCABLE SALES & SERVICE TEAM!!!!!!!!!!!! I will always search their site and location before I ever buy another car from another dealer. They help me out with a X5 and I was able to leave the lot that day with my car. Never pushy, fact based only about my purchase and gave me a GREAT deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

30 Reviews
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5 out of 5 starsservice Rating

2019 X 1 Service

by TM X1 report on 02/04/2021

Service Advisor was Saad Mubarak who is outstanding as he always looks to do the work needed with the lowest cost and with BMW Warranty. He represents both the customer and his company equally . Hendrick is fortunate to have a Service Manager as good as he is. Now the Brakes ...... well that different story. BMW Has cheapened the Pads on the X1 as they only lasted 20k miles. My last X1 went 60K without needing pads ........ I'm told this was a BMW change which allows them to sell more replacement parts on the X1 and X2 . Be careful and stay away from the X1 and X2

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

bmw

by Tinacgo on 02/02/2021

IMPECCABLE SALES & SERVICE TEAM!!!!!!!!!!!! I will always search their site and location before I ever buy another car from another dealer. They help me out with a X5 and I was able to leave the lot that day with my car. Never pushy, fact based only about my purchase and gave me a GREAT deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Easy to work with-

by ME on 04/17/2020

While not a Hendrick fan, I will say that this BMW team did a great job in a very difficult environment. They were responsive, reasonable and accommodating. I'd recommend our sales person and sales manager. Thanks

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

Terrible Service and Dishonesty

by schulmana88 on 08/15/2016

I reside in Connecticut and unfortunately Hendrick BMW did not follow through on what was promised on their end. I left NC with an unregistered vehicle, after being told I was "good to go" and when I spoke to them shortly after, they told me they have 30 days to file all paperwork. It has been over that and the CT DMV still does not have the paperwork from Hendrick BMW. I have been waiting for phone calls and emails back from several staff members at this dealership and still am going unnoticed. Do not trust this dealership. There are better options.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Hendrick BMW Charlotte

by Missnyyy on 07/22/2016

I want to thank Jeff Shinn for a great customer experience with getting me into my new 328i coupe !! This was my 4th purchase from him and every time my service is exceptional !! Pleasant process and everyone in sales and service was excellent taking care of me for 5 years now!! I will stay doing business with you all and look forward to coming back in the future. Justin Love and Rusty Reeves were also a big help with the process of getting my new vehicle and always take care of me for routine maintenance and supplying me with loaner cars when needed. I just want to thank the Hendrick BMW Charlotte for going above and beyond :) !!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Great Service from Brian Barry.

by happybuyer333 on 06/29/2016

Brian was a great help to us in our used car purchase. We found a listing for a great used car, but were concerned about making close to a 3 hour drive to see it. Brian answered all of our questions, and helped us negotiate a sale price before we made the drive.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Great experience with Brian Barry

by JakeMate on 06/09/2016

I had the pleasure of working with Brian Barry to purchase a 2013 528i. Brian was great to work with and made the process quick and easy. I would definitely recommend him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Exceptional Experience

by TLThompson on 06/06/2016

I had the pleasure of working with Jeff Shinn recently, he was highly recommended by one of my BMW enthusiast co-workers. I test drove my new Z4 during my lunch hour and Jeff had the deal done and ready to sign when I got off work, you can't ask for an easier purchase process! Jeff was knowledgeable and helpful throughout the process and just a lot of fun to do business with - I highly recommend Hendrick BMW and Jeff Shinn.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Best BMW Sale EVER

by 3series3 on 05/18/2016

Last Wednesday after having my old 330i serviced I happened to stop by the E. Independence Pre-Owned Hendrick's lot. I wasn't really out to buy, just look. I was greeted by a sales associate named Jeff Shinn. He was very friendly, not pushy, & very helpful. He asked what features I liked etc, then we looked at all the the vehicles that fit the description. We went out & found the perfect BMW 328i fully loaded w/more features than I could ever imagine. I am so happy. The customer service was amazing. I couldn't have asked for a better experience! Jhoda (the sales Mngr), Jonathan (credit specialist) & Jeff Shinn are a car buyers "dream team"! They really make you feel like more than just a # & they truly go out of their way to put you into the car you want. From beginning to end it was the best experience I could ask for & I highly recommend them to anyone ; )

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Brian Barry

by slapplew on 04/29/2016

We bought our first BMW last weekend at Hendricks and Brian was our guy. He was very professional and very easy to work with through the process. I would recommend Hendricks and definitely Brian to purchase your next car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Service with a smile

by dnascarface on 04/28/2016

This is my second purchase from Mr. Jeff Shinn. A man of few words, but very many laughs, he is a breath of fresh air in the automotive sales industry. His knowledge and professionalism radiates positive energy throughout the building! Straight forward, honest, efficient and flawless, Jeff Shinn will be the only salesperson I plan to work with in any future purchases. Hendrick BMW will be the only BMW store I ever work with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

BEST EXPERIENCE EVER!

by kalenmitchell on 04/26/2016

This makes my second BMW purchase, both from Hendrick BMW and Jeff Shinn. Jeff is by far the best sales professional with whom I have ever dealt! he is professional, personable and thorough. He addressed all of my wants and needs, and he even hooked me up with some pretty decent BMW gear (both times)! Hendrick is the epitome of service excellence, and Jeff Shinn is the face with which I associate the Hendrick name. I highly recommend Hendrick BMW and Jeff to anyone looking for a new or used BMW vehicle!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Care About Their Customers!

by jenlanning on 04/06/2016

I'm giving a BIG shout-out to Hendrick BMW. I took my 2013 X3, still under warranty, to a local dealer 3x's to correct an oil leak discovered on the plate cover of the cars oil pan -they did not correct nor acknowledge the problem. John Kemp and the crew at Hendrick BMW took excellent care of my car. In fact a mechanic friend of mine looked over the work when I got home and said they did an Excellent job replacing the oil pan! I would not hesitate to drive 2 hours again to get my car serviced at Hendrick. And when I am ready to replace one of my two BMW's I am buying through Hendrick because they really care about their Customers.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

outstanding service

by susiejc on 03/22/2016

I recent;y purchased an X5 from Hendrick and could not be happier. Jeff Shinn really worked hard to find the right BMW for mine and my family's needs. He makes car buying fun, yet he is truly a professional and so thorough. He listens and delivers! I would highly recommend Hendrick pre owned BMW. A+

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Hendrick BMW

by yesmith on 03/09/2016

I recently purchased a used BMW Z4. I had been looking for the right car for several years. Jeff Shinn was my sales person. Jeff was great: he made the car buying process easy, clear and informative. Further, it was fun. Jeff is professional and client focused. Follow up by Hendrick and BMW has been terrific.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Wonderful experience- Don Bennett

by Wclaytonlewis on 02/14/2016

We have purchased before from Hendrick dealerships, but this experience was by far the best. Don Bennett was attentive, listening to our needs and delivered a terrific result. If you decide on a BMW -- and you should -- be sure to visit Hendrick and ask for Mr. Bennett.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Very Good Experience

by srignadiram on 12/12/2015

This is my first BMW and had a good experience with Hendrick. Brian P.Barry is our sales person.He went out of the way to help us out to purchase our first BMW.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Review of Luca Reyner at Hendrick BMW Charlotte

by BMWhappyowner on 09/11/2015

Luca Reyner has been providing service to my wife and I for several years now. He is always attentive to our requirements and consistently meets his promises for quality, cost and timely delivery of our vehicle. He goes out of his way to handle sometimes unscheduled issues that arise and we have never been disappointed with his service. He is an ace and we would recommend him to all people that need BMW service in the Charlotte area.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

2011 BMW 550i Great Experience

by BMW_550i on 08/31/2015

My visit with Hendrick BMW was very good and super quick. I knew that I wanted a 550i, and went in to see them. Brian Barry helped me and identified several vehicles, we test drove and I wound up purchasing one the same day. The sales process was quick and easy, and the car is fantastic. I will definitely purchase from them again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Proud Owner of my new 2015 BMW 535i xDrive

by JaiR_BMW on 08/25/2015

I loved the BMW 535i xdrive from the day I test drove in May 2015. Jordan DeVore, the manager explained me the benefits of 535i from top to bottom compared with Audi A6 & Lexus GS 350. He helped me to get the best car with good features for best cost in less time when compared to other BMW dealers in NC & SC, but the pricing and service from Hendrick BMW Charlotte was the best. Jordan also recommended to get my car delivery from Greer SC thru BMW performance delivery program, which I had to drive the similar 535i in tracks and x5 in rocky rocks (the experience was amazing). The team there explained me the features for about 3 hrs, which is very useful and it is truly awesome. I'm 100% satisfied customer of Hendrick BMW Charlotte and a proud owner. Thank you Jordan

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Thank You for the amazing experience.

by Yarely on 07/29/2015

I want to take the time to say thank you to Jeff Shinn for the amazing experience I had on the purchase of my first BMW the positive attitude and attention received was amazing. I would definitely recommend to family and friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

We offer the largest and most complete selection of new BMW cars in the three state region. Committed to providing exceptional service and exceeding our customers' needs, we constantly strive for excellence in character and quality within every aspect of our business.

We take pride in giving our customers a premium, memorable BMW buying experience. Our staff is fun, knowledgeable, professional and well trained. When you do business with us, you will not only get the best pricing but the peace of mind that you are purchasing from an establishment founded on Respect, Integrity, Great teamwork, Honesty, and Trust. Not only is that the RIGHT way, its Mr. Hendrick's way. We are proud to have earned BMW's most prestigious award, the Center of Excellence, twelve years in a row. The Center of Excellence designation is only awarded to the top 8% of dealerships in the entire nation. We take the utmost pride in ensuring sure that our customers are 100% satisfied with their entire experience.

what sets us apart
The Loyalty Program was created at Hendrick BMW in Charlotte, NC to ensure that our faithful BMW family members have access to the most up to date, technologically advanced, and safest vehicles possible.
Recently purchased or leased your new BMW and still have questions? If so, then you qualify for a custom appointment with one of our BMW Geniuses for a special Encore consultation, which will offer you detailed product explanations and demonstrations
This exclusive program provides our customers with an innovative approach to the standard company car. Through this program and it's special benefits, any commute or business trip becomes a rewarding journey.
Are you a recent college graduate? If so, you could qualify for $1,000 off a new BMW, $1,000 off a Certified Pre-Owned BMW, and our best rates on your next vehicle purchase.
All work is carried out by BMW Trained Technicians using Original BMW Parts, which come with a two-year unlimited mileage limited warranty.
Amenities
Complimentary Loaner Cars
Complimentary Coffee
Cable Television
Collision Repair/Body Shop
Customer Lounge Area