Paragon Acura

by Rogarqui on 10/25/2022

Beware They always try to cheat you, they do not respect the contracts, they treat the sale as a deception

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by R Amann on 03/09/2022

William Liang and his whole team make the experience of buying a car a true pleasure! The service provided makes you feel like you are part of the family. Always the greatest deals, and they always make it work! Paragon should always be your first choice for Acura products. My wife and I love our 2022 MDX and TLX!! Thanks Again

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by Ali on 05/22/2021

They wasted two hours of our time! I presented a deal which they said they can beat or match if I come in. After wasting 2 hours they told us they would be unable to match or honor what they said over the phone. They made a “reservation” with the manager Ali who didn’t bother to help us instead, he handed it do another salesman and Ali just sat there while we waited even though we had a reservation. Avoid at all cost, they lie just to get you through the door!

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by Ricardo Feliz Tejeda on 04/28/2021

Bought a CPO 2018 Acura TLX from here with 17k miles, cars paint was so rough it was honestly more like a vehicle with 60k-90k miles. Various scratches all around the trim, got the dealership to fix those for me. Got the vehicle back yesterday with a bunch of new scratches, these worse than what I had them fix. Manager Peter of course denies any wrongdoing and told me he can work with me on getting me in a new vehicle, as if I’d ever do business with them again after this experience. Car also got back to me with 100s of miles more than what I gave it to them with. Brian Wagner is [non-permissible content removed], this dealership does not take care of their customers and vehicles and they buy fake reviews for Google to keep their ratings up. Go elsewhere, Smithtown has better prices and their vehicles are in much better shape. Curry acura offers better pricing on better condition vehicles as well. My biggest regret of 2021 was dealing with them and the year had just gotten started, that should tell you something. STAY AWAY!!!!

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by Quintopolis on 11/10/2020

Working with Kelvin Miller to close out the deal on the #8 RDX PMC edition was an honor. I have worked with Kelvin on another car deal earlier in the year and each time he was reason why the deals were closed 10 🌟

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by jburns5 on 02/29/2020

Very Shady. I went to the dealership and my salesman Manny told me they would take back my leased Buick and cover the fees for turning it in. After the deal was done, they took the car and 3 weeks later I got a bill in the mail for $1350.87 termination fees. I went back to Acura and they refused to cover them. They said it was never part of the deal. Also, the finance manager was trying to sell me a service package to add to my monthly payments. When I declined, he said I should because I HAVE to have my car serviced at the dealer. This is illegal. You never have to have the car serviced at the dealer. I have bought and leased many cars in my life and this is by far the most deceptive dealer I ever visited. Don’t say you weren’t warned!!!!!!

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by Angela on 09/15/2019

After going to so many different dealers and feeling hopeless, I was ready to just purchase a used car off the street. A horrible 1st time buyer experience I was having until I met Carlos and it was nothing but smiles and hugs from there. So grateful and Shun also made sure I knew my car inside and out and told me if I needed to know or understand more on the car to call her. I could tell she knows her cars. Go buy from them! They deserve to be #1

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by Gitsis on 03/19/2019

I appreciate 5 star service from the entire team at Paragon Acura! From the first email with Ariel, absolutely the best personable service from Francisco and the finance department to Kiara's walkthrough of the final papers and the features of the car .. everything was great!!! We traveled some distance to the dealership (great deal!) and they made sure that we were satisfied with everything and as quickly on the road as possible even though the dealership was very busy on Saturday. Thank you! We will be back!

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by jroy2k5 on 03/04/2019

I went to Paragon Acura to purchase an RDX aSpec 2019 models, but what you want is not always what it seems. I met Carlos Rodriguez the first day, he took me out to do a drive test of the vehicle. i was not only impress with his knowledge but most importantly i was more impress because he was able to be more personable. Great attitude and professionalism. To make long story short i wasn't able to get the RDX 2019 but in all Carlos recommended if i was able to compromise to something smaller like the ILX 2019. At that point i was okay with the option, i remembered it took awhile before a decision was made. Carlos was there with me the whole time and keeping a positive spririt through it all. Finally i was approved and drove off with my New ILX 2019. I would recommend to anyone who love the Acura brand and stop by to see Carlos. Carlos has surpassed my expectations, willing to go the extra mile to make sure i was satisfied with the results. Thank you Carlos for being a true CHAMP!!! After getting approved for the ILX 2019, I met Shun Rodriguez as well whom went over the technology aspect of the car with me. Shun was very professional and knowledgeable. I was very satisfied to say the least. Shun made sure i had every details and information in regards to the car. thank you Shun for everything. I had an awesome Experience. You and Carlos both ROCK!!!!

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by jroy2k5 on 03/04/2019

I went to Paragon Acura to purchase an RDX aSpec 2019 models, but what you want is not always what it seems. I met Carlos Rodriguez the first day, he took me out to do a drive test of the vehicle. i was not only impress with his knowledge but most importantly i was more impress because he was able to be more personable. Great attitude and professionalism. To make long story short i wasn't able to get the RDX 2019 but in all Carlos recommended if i was able to compromise to something smaller like the ILX 2019. At that point i was okay with the option, i remembered it took awhile before a decision was made. Carlos was there with me the whole time and keeping a positive spririt through it all. Finally i was approved and drove off with my New ILX 2019. I would recommend to anyone who love the Acura brand and stop by to see Carlos. Carlos has surpassed my expectations, willing to go the extra mile to make sure i was satisfied with the results. Thank you Carlos for being a true CHAMP!!! After getting approved for the ILX 2019, I met Shun Rodriguez as well whom went over the technology aspect of the car with me. Shun was very professional and knowledgeable. I was very satisfied to say the least. Shun made sure i had every details and information in regards to the car. thank you Shun for everything. I had an awesome Experience. You and Carlos both ROCK!!!!

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by naeem on 02/04/2019

Paragon acura quite simply is the best experience i have ever had buying a vehicle.Alexander maldana made our entire time there comfortable and he made sure we got what we wanted .He treated us with respect and was very patient . Because of the people and service there i will never buy any vehicle but acura and i will always go there.

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by Gil on 01/03/2019

 Just purchased a 2018 certified MDX online and requested clarification upfront if the vehicle had been smoked.  The sales representative informed me the vehicle had not been smoked. Carfax showed the vehicle was in Paragon's possession as a manager or loaner vehicle, so Paragon was well aware if the vehicle had been smoked in.   I arrived day of purchase and the vehicle looked good and no smell of smoke.  On day two the vehicle started to have a strong odor of smoke which I communicated to Paragon and to this day, I have not received an acceptable resolution.  Paragon also did not perform the 180 point certification well as there were two USB ports that were not operational and there was a loud driver side door rattle.  I had to spend additional time with the local Acura dealership to address the concerns.  Don't expect Paragon to be a reputable dealership if you purchase a vehicle there.  I provided Paragon every opportunity to address the situation and the lack of ownership is deplorable.

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by Saint001 on 10/23/2017

I am not based in New York but after a back and forth e-mail exchange with several folks at Paragon Acura, I negotiated a purchase price with Peter Pazmino and was ready to proceed with the sale. Peter called me at 9:00 pm when the dealership is closing and had me fill out all the paperwork for financing with my drivers license and e-mail back to him. This was 2 weeks ago and I have not even received a follow-up e-mail or call from him. I even arranged transportation to have the vehicle shipped to me. Supposedly this dealerships motto is "we treat our customers like family" - I would hate to see how they treat their friends. I have owned both the 1st and 2nd generation Acura MDX and this would have been my third. The vehicle is still listed on their website and since then has dropped in price as well. I would not recommend this dealership to anyone both in-state or out-of-state.

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by djsdirect on 08/24/2017

Sent email to a sales manager making an offer on a specific used car....never received the courtesy of a response to my email....phone calls not returned ...terrible service

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by Deonarine on 05/01/2017

Great service advisors ! Friendly and very educated people here. Felt like at home when I walked through the door and they were always in contact with me

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by raywong on 04/30/2017

Very professional and everything was delivered as promised. Details of the service performed were explained to me and I was notified of the status while waiting.

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by areynosos on 04/30/2017

service advisor was very good and have the car on time, I am very please with the service and will recommend them.

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by Michelle3544 on 04/28/2017

I always find that the service at Paragon Acura is friendly and welcoming. Alex was very accommodating and kept me up to date on any changes with my vehicle.

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by Ireneusz on 04/28/2017

Professional and efficient representative. He was attentive and detail oriented. Professionally groomed and neat appearance. His estimate was very accurate and he did not pressure me to do any extra work which is common with other shops.

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by Sanchezf1 on 04/28/2017

The customer service was amazing. I loved how Stephanie Fernandez turned my problem into a solution in a matter of seconds.

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by Felicia19 on 04/26/2017

I've been a customer of Acura for about 25 plus years... This somewhere around my 7 or 8th Acura... This is my second time with Paragon and Thomas NG has been my car salesman for a second time. He is very knowledgeable, professional but friendly. It is a pleasure to deal with him... If I know someone who is looking for a Acura I would send them right to Thomas. I would also like to make not that Sidney Nicolas was also very nice..

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