Lia Toyota of Colonie
Customer Reviews of Lia Toyota of Colonie
My RAV4 Rocks!
byon 04/23/2024
Working with Joe Harigan at Lia, we purchased a RAV4 Prime. Out of three Toyota dealers we contacted, our interactions with Joe were efficient, productive, and professional. It was a pleasure to business with him and I would recommend him to others looking for a new car.
RAV4 Family
byon 05/03/2024
Always greeted with a smile. They understand your issues and make you aware of any recalls and service issues for the car while it is in.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service
byon 05/03/2024
Art Palazzolo was very helpful and professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Advisor
byon 04/29/2024
I’ve been dealing with Art for over 8 yrs . I can always rely on his knowledge, and expert guidance regarding my 2 Toyota vehicles . I feel confident in this day and age I can rely on Art for all my Automotive needs .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
They get it right every time!
byon 04/23/2024
Once again I am very pleased with the customer and vehicle service provided by Lia Toyota. I especially appreciated the attention and care provided by service advisor Nicholas Mucha as he and the service technicians consistently recommend and provide preventative and scheduled maintenance services. As a result of the excellent service (and great vehicle) I have not experienced an on the road breakdown during ownership of my 2011 Highlander. Toyota and specifically service advisor Nicholas Mucha have earned my trust.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My RAV4 Rocks!
byon 04/23/2024
Working with Joe Harigan at Lia, we purchased a RAV4 Prime. Out of three Toyota dealers we contacted, our interactions with Joe were efficient, productive, and professional. It was a pleasure to business with him and I would recommend him to others looking for a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Jared cain
byon 03/12/2024
Jared listened to my service requests and followed through He personally checked on my service to be certain my request had been followed through. Service requests are taken seriously at Lia
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 02/26/2024
I recently had service done at Lia Toyota of Colonie. This place was first class service from start to finish. I had previously bought my vehicle to another Toyota dealership, and they told me that they weren't able to fix the problem. When I pulled into Lia Toyota of Colonie, I was greeted by the service associate Nicholas Mucha. He assured me they would thoroughly troubleshoot the problem. In short order they had diagnosed the problem and assured me they could fix it. They showed me exactly what the problem was, and what caused it. (The problem was caused by another company installing a trailer hitch. They even put that in writing so I could try and recoup some of my repair bill from that other company.) They had to order parts, which wouldn't be there until the next day, but the timetable they gave me for repairs was right on schedule as they promised. They got me into a rental car and they fixed the vehicle in the time frame they promised for the price they quoted. It was a very expensive repair, but they offered financing with monthly payments so that worked out okay. The waiting area was very comfortable and they had complimentary coffee and donuts. Everybody was kind and polite from start to finish. I highly recommend the service department at Lia Toyota of Colonie!
Jared is "the man" !
byon 02/20/2024
Very good shop. Experienced and polite service reps.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto Needs
byon 02/16/2024
The service dept. kept me well informed of my cars needs and any additional service needs and options. (Pazzola)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Chris C. at Lia Toyota was great!
byon 02/12/2024
Greeted immediately upon arrival with explanation of service. Escorted me to refreshment counter. Told me exactly how long service would take. Escorted me to cashier.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Professional Low Pressure Sales
byon 02/01/2024
The approach is professional and low pressure. Additional purchase choices/options were presented, but no attempt was made to up sell.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great
byon 01/22/2024
I came in and left the same day driving what I came for. John V. was the sales rep I worked with and he was very helpful and informal about what I was looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Visit
byon 01/18/2024
Clean service area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
10000 mile tacoma service
byon 01/16/2024
Customer Service is obviously a top priority at Lia Toyota. No hyperbole, just a clearly visible fact. Master Service Technician Chris, and Service Associate Nicholas Mucha were affable, professional, timely, and effective.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Got my RAV4 hybrid from Lia Toyota in one day
byon 12/25/2023
I have been looking for a new RAV4 hybrid for a while! Visited several dealer in Albany area, they either don’t have the car l want, or they refuse to negotiate the price! Until one day l met Makenzie Nieves in Lia toyota! She showed me the car l like, then l showed her the recommended good deal price on Edmunds.com, after a brief conversation with Makenzie and her manager, we quickly reached a deal including additional $500 off with toyota finance, which has no prepayment penalty! I am very happy with my RAV4 and the price too! I highly recommend Lia toyota , they have larger inventory, easier to negotiate!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent
byon 12/23/2023
Excellent customer service. Less waiting time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great sales Women at Lia Toyota of Colonie
byon 12/12/2023
Makenzie Nieves Is a great Car saleswoman she very knowledgeable at about the vehicle I was trying to purchase. Pulled any vehicle me and my wife wanted to test drive and knew the vehicle very well. She pressure me or my wife into purchasing something we didn’t want which went a 1,000 miles with us. Makenzie Nieves is great at her job and would recommend anyone looking to purchase a vehicle to go see her !!!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Lia Toyota of Colonie
byon 12/11/2023
Marinda Tingly was my service advisor for a recent visit to Lia Toyota of Colonie. My 2012 RAV4 needed new tires, blower motor repacement, oil/filter and cabin filter replacement. She kept me informed of progress and the work was done in less than 2 hours.
Tacoma Annual Checkup
byon 12/08/2023
I had to bring my truck in for its annual inspection and periodic maintenance. I contacted Vanessa Radley to make an appointment online, and to take care of my truck since she has helped me a couple of times before. She is extremely good at her job. Even though I chose to wait, she tried to make everything go as quickly as possible so it wouldn't be that long overall . I don't believe anyone could have been more helpful regarding what it was going to cost, how long that it would take, and what else might be needed to keep my truck in tip top shape for the long winters that we have up this way. Everything went as smoothly as expected and I was on my way before too much time passed. I would hope that Toyota has some type of reward and recognition system in place to keep really talented folks happy at their dealership since Vanessa Radley is one to hang on to from a business perspective.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchased a GR86
byon 11/21/2023
John Phillips was a pleasure to work with. He worked very hard to get the deal I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service, coffee and donuts
byon 11/17/2023
Great experience. Sarah Richards was knowledgeable and attentive during my service appointment
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments