Lexus of Smithtown
Customer Reviews of Lexus of Smithtown
Great experience at Lexus of Smithtown
byon 03/16/2024
I walked in to lease a Lexus and was fortunate that Gloriana was available. She was caring, kind and extremely knowledgeable. From beginning to end she handled the whole process, explained everything in detail and made it an easy ,smooth transaction. She is a gem!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience at Lexus of Smithtown
byon 03/16/2024
I walked in to lease a Lexus and was fortunate that Gloriana was available. She was caring, kind and extremely knowledgeable. From beginning to end she handled the whole process, explained everything in detail and made it an easy ,smooth transaction. She is a gem!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Carlos is great
byon 12/24/2023
Carlos at Lexus of Smithtown was knowledgeable, courteous and patient throughout the 8 months while I narrowed in on a vehicle. Most importantly, he was honest, never even uttering a misleading word. Tara the inventory manager was also helpful, as was Salman the sales manager.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Knows it all!!!!!
byon 05/25/2023
My husband and I liked working with Lexus of Smithtown, and particularly with Gloriana Himpler! She is truly a very knowledgeable Sales Advisor! Her knowledge of the cars we purchased and great understanding of any reluctance we may have had were quickly understood and put to rest. She answered all our questions directly, honestly and with a lot of knowledge about the car itself. We are so happy we purchased our cars through this dealership! Thank you, Gloriana and staff, for all your help throughout!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Carlos of Smithtown Lexus
byon 04/19/2023
Carlos was outstanding!!!! He helped me through the whole process and made everything smooth and easy. Although we were purchasing a Honda from Lexus of Smithtown, Carlos took the time to reach out to Honda to rectify a recall. I would strongly recommend Carlos of Lexus at Smithtown. He was the best.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great sales team!
byon 09/20/2022
Sales team was nice and very professional. Krista and Fahad worked very had to find the car we wanted. Rob was patient and very informative while explaining all of the electronic car features.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you Samantha
byon 08/29/2022
Great friendly service and very accommodating. This is our fifth lease with Lexus of Smithtown. Our salesperson Samantha was great. She is always polite whether it be on the phone or in person. She was very patient with us especially due to the fact we had difficult decisions to make given the current economic climate. She was very informative and thorough, and showed us every option available. She was even very helpful when we had questions after the deal. In addition, Rob our technician was awesome. He was very informative and patient with two people who struggle with technology. We are using most of the tricks he showed us and everything is working well. I would recommend Samantha to anyone who wants to purchase/lease a vehicle and hope Rob would be the technician. Thank you Lexus of Smithtown.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buy HERE!
byon 04/28/2022
So to start, this was my first brand new vehicle purchase. Shawn and Fahad were awesome through the whole process. Both very patient and transparent. Made the process super easy. Denise in the finance department was also phenomenal. They made me feel right at home and part of the Lexus Family. I’ll never go anywhere else again! 10/10 recommend. They’ve got good vibes over here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New lexus
byon 08/28/2021
I want to thank Ken Goldberg for a most pleasant and professional sales experience. I want to thank Carlos for a thorough lesson in regard to all the functions of the car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Samantha Klaus is a shining star.
byon 08/04/2021
The whole experience of buying a car was great. Samantha allays was so well informed and helpful. This is my third time buying a car at your dealership and having Samantha there explaining everything was the best experience ever. She has such a great personality and puts you at ease. I never felt stressed or anxious. I left Lexus of Smithtown ( as the old saying goes) “with a smile on my face and a song in my heart”. So happy that Samantha was my sales consultant. She is an asset to Lexus I also want to thank Denise Plourde for all her help on the financial end. This dealership most definitely receives a FIVE star rating from me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Technology Friendly
byon 05/14/2021
Just wanted to compliment Carlos employed at Lexus of Smithtown who explains the technology of the car. This is our 5th Lexux lease from this dealership with each one having new technology.. Carlos explained everything in terms us seniors could understand...he was professional and knowledgeable and asset to the Lexus family ...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A new car for nana.
byon 03/30/2021
I knew exactly what I wanted when I entered the dealership. The salesman did not waste time. He found the car I wanted and the deal was done. I picked up the car today. Carlos explained the controls of the car perfectly. He was knowledgeable and answered all questions. I was very pleased!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A love this car owner
byon 01/20/2021
Ive been in a lot of dealerships in my life . THIS ONE IS THE BEST I HAVE EVER BEEN IN, BY FAR. The salesmen are great people and know everything about the car. I can't say enough about the service I received. I will recommend my new car 100% and everyone that works in that building for their expertise and kindness!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing
byon 06/26/2020
I Bought a beautiful 2020 rx350 for my dad on fathers day. Rene did a great job explaning the features and showing me the options available. Def highly recommended. James also showed me the technolgy piece few days after purchaae great walkthrough
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Charles Greene Lexus if Smithtown
byon 12/04/2019
Charles is the best sales executive I have dealt with in my 30 years of car buying. This is the fourth car I have purchased from him. Top notch
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A Great Experience
byon 09/05/2019
I had a great experience with Lexus. First and most importantly I like to thank John Valveri for being very professional and personable in making this happen. I like to than Denise (loan and admin work) and Sean (Tech) for their input as well. Bottom line..............this was the best experience I ever had in purchasing a car. Kind regards. BM
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Smith town Lexus
byon 02/21/2019
Great place to purchase a Lexus. No high pressure and they really seem to care for their customers. Our sales person Suzi Boucher was absolutely the kindest and most caring person to help us through this complicated transaction. She was wonderful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing SUV and service too!
byon 01/04/2019
I picked up my first Lexus tonight and from the help we received making the carâs selection down to every little detail, the service was extraordinary and a step above any experience we have had with other dealers. The beauty and amazing ride of the RX 350 speak for themselves. So far, everything has been spectacular!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Accommodating and pleasant customer service
byon 09/22/2018
Well, my initial impression was slightly disappointing because I unfortunately had to wait longer than anticipated to get the car I was willing to pick up same day due to paperwork delays with the storm was hitting by the processing center. Not their fault - but an inconvenience to the client regardless and putting me over a week out. BUT...Caleb was so thorough and meticulous and personable with me from the second I came into Lexus to shop till the moment I finally picked up my car that any concerns were ultimately squashed. He is the reason I decided to pu she with Lexus. His dedication to the client is exemplary and should be recognized. Matt worked hard to accommodate my inconvenience by getting me a loaner and going above and beyond to make an exception for me to please his client and retain a good business relationship, and Caleb stayed on top of everything answering Qs and involving upper management when needed. They even went further and gave me a remote start to offset my inconvenience and as the client, they could not have done more to alleviate, impress and resolve. Denise handled the loan processing seamlessly and with ease and obvious knowledge and she ensured I was comfortable and clear with all docs and packages added. This team did an outstanding job and my original disappointment is far dissolved. They turned this around and should be commended for how well they worked to resolve the issue and satisfy the client. I am telling this story because I would choose a company that builds and repairs a relationship over one that never made One to begging with. They are amazing and I would certainly recommend :) thank you Caleb Matt and Denise for making my experience excellent and for all your hard work, it is very much appreciated
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great overall experience
byon 09/18/2018
We had a great experience with our sales representative Ken Goldberg. This is our 2nd vehicle with him and we cant be happier.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great dealership
byon 08/10/2018
Great vehicle selection backed by professional, knowledgeable and friendly staff. Joe and Jim were excellent and helped us every step of the way to make sure everything ran smoothly. Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Recently purchased a pre-owned Subaru Forester
byon 11/20/2017
Our experience at Lexus IS Smithtown was wonderful. Even though we were purchasing a car that was not a Lexus, the sales, finance and tech support staff were extremely knowledgeable and friendly. Our sales associate, Tabetha Pradel, was wonderful and made the process very easy. We look forward to returning to Lexus of Smithtown in the future for another purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
