Land Rover Glen Cove

by Bryan Kashi on 04/13/2024

Shout out to jonathan who worked tirelessly and went above and beyond to get us our dream car! Upon pickup, the personalized experience was unmatched. Thank you to the whole team at Land Rover glen cove!

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by Tajinder on 03/30/2024

Very professional and straight forward. All commitments agreed and there were no surprises.

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by Wael Abou on 03/25/2024

02/17/2024 I acquired a Range Rover Sport cash from the Land Rover Glen Cove dealership, completing the transaction smoothly with Sales Manager David Garcia being the sole positive aspect of my experience. Despite assurances during the sale that I would receive my registration and title within two weeks, over four weeks have passed with no progress. The temporary tag has expired, and I have not been provided with a new one. Contacting the designated individual, Courtney, revealed a lack of familiarity with car registration procedures in NJ, blaming a paperwork delay from the bank holding the lien on the car. Despite attempts to escalate the issue, including speaking with the General Manager, who suggested driving with expired tag and Cops will not stop me over expired TAG, the dealership has provided no solution other than waiting!Frustrated by the negative responses and lack of action, 03/25/2023 I received a call from NJ DMV they advised me to go to dmv and request a standard plates, registration card for my car then I can transfer to my personalized plates. Land Rover Glen Gove dealership took 38 days to flip the title on my name and they don’t know how to register a car in NJ even they don’t want to refund the double charge I pay it on DMV and they charged me during the sales transaction. I am pursuing resolution through the DMV and consumer affairs channels.

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by RobertC on 02/24/2024

Anthony was extremely helpful, knowledgeable Excellent experience

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by Susan Z on 01/26/2024

It was a very easy transaction. The staff is lovely, knowledgeable, and very professional.

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by gabs8778 on 12/11/2023

I had a wonderful experience purchasing my Range Rover at Land Rover Glen Cove. From the moment I stepped onto the lot to the final paperwork, the experience was nothing short of outstanding. Joe and Matt went above and beyond to make the entire buying process smooth and enjoyable. I will undoubtedly recommend this dealership to friends and family looking to purchase a vehicle in the future. Thank you for providing me with an amazing buying experience!

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by Nilu9497 on 10/28/2023

Professional

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by Csioukas on 08/31/2023

This sdealship is great. What a wonderful experience. A full lounge and all the employees are super helpful. My Sales person Anthony and GM Brian were incredible. Great overall experience.

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by Richard on 07/28/2022

Dear Mr. McDevitt (General Manager), I am writing to express my utmost disgust with my last two experiences with your service department. I write this letter as I'm sitting stranded on the Belt Parkway for an issue I brought my vehicle in to your dealership for not even a week ago. On July 21, 2022, I brought my truck in for an electrical system fault. I explained to the service advisor that there was a prior oil leak that had dripped onto the alternator, and that I believed the alternator needed to be replaced. I also stated that I had checked the charging system and it was registering approximately 12.5 volts while running, far below the requisite voltage. The service techs at your location checked the vehicle and stated only a software update was required. The update was done and the vehicle was returned to me. Again, I reiterate, I am writing this as I sit stranded on the Belt Parkway waiting for a tow truck to take to me a service location not named Land Rover Glen Cove. I also would like to convey that my previous experience at your dealership was for the same oil leak mentioned above. Your techs diagnosed a coolant line leak even though I stated that oil was leaking, onto the alternator nonetheless. After your techs changed the coolant line, I was again sent on my way only to have the same oil leak a couple days later. This issue was properly diagnosed as a valve cover leak by another dealership and repaired correctly.

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by Petronilo Ibadlit on 05/02/2022

Sales associates and service people are very nice, polite and helpful to customer

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by Mario Traina on 07/30/2021

They are very knowledgeable at glen cove

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by Notafan on 06/25/2021

If I were to give the sales experience a rating it would be over the one star. However, once I received my BRAND NEW RR Defender, things quickly went south. Not only is there an issue with the panoramic window producing a leak, there was also a portion of the cargo cover missing. Please note that the leak is directly above our 1 year old's seat. You would think that there would be an urgency to get the car in and fixed. Nope, solution - crash tape given to us by our local dealer while we wait 4 weeks and one scheduled cancellation 2 days before it was going in. After spending a considerable amount on the vehicle and being a first time customer, you would think the GM would at least attempt a call. Nope, an email from yours truly did the trick. And you would think that Dawn would come in with a soft approach looking to do whatever is in her power to make it right. Wrong again, she basically told me that I should have understood that my truck could have issues and that to just basically wear it. She would not be my first choice for GM of the year. Joe is great though, but I would steer clear from this place or Land Rover in general. Go to Mercedes or any other high end brand that cares about the customer and their happiness.

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by Jay Jin on 05/02/2021

Patient, professional, nice car at very reasonable price

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by Tara on 02/03/2020

I can’t say enough about my salesman Bill Suvatey. He made the whole process very easy, is professional and is a pleasure to do business with. The whole LandRover of Glen Cove team are great. Thank you Brian for making everything very easy and Giovanni for explaining everything to me when I picked up my beautiful 2020 Range Rover Sport! Tara

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by scottm on 09/27/2019

From start to finish this was a smooth transaction and no nonsense at time of delivery....Id highly recommend

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by sergilube on 10/01/2018

Leased me a car that did not have the features I requested at the time of the order. The Sales staff, Joe Heppler, was ignorant of the RR Sport New Features and Packages. Sales Manager John Laguerre was condescending and curt, not particularly helpful. As a result, I am suiung for dissolution of the lease contract. As a matter of interest, Manhattan Land Rover was on top of the changes between 2018 and 2019 models and prevented their customers from this mishap.

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by SauJuan on 04/02/2018

My initial experience with the service department was a negative one. An employee from this dealership later on reached out to me. I was able to speak with the manager of the service department, who helped straighten out the situation.

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by Kd11197 on 07/10/2017

I just returned my Range Rover after 3 plus years. From the start its been excellent service. I was sad to return my Range. However, as we began the process for the return or seeking to lease another Land Rover vehicle Danny Cruz never offered any of the deals available online ( after a few email attempts- our choice was to have leased another vehicle from Land Rover) or made any effort to offer us currently offered sales. On the day due to returned the car Mr Cruz greeted us rudely. As he inspected the car (by the way we told him we'd be dropping off the car and he never gave us any instructions on what needed to be done-) said to us " too bad because now you can't get back into another Range Rover" followed by " you know, these cars are expensive and aren't for everybody" He was rude, snide and not all representative of the experience we had for 3 years. We tried to make small talk and told him the car was very well taken car of and it was a sweet ride. His response to us, "its just a car- its no big deal . What a wonderful thing to hear from a sales clerk. He never followed up with us to let us know if the car was purchased by Land Rover. Three weeks later my husband had to email him to follow up with him. His email included two sentences- no greeting... not a single inkling of manners demonstrated. What a disservice this clerk does to the Land Rover family! He was rude to my kids when my kids brought up the car we had leased to us- not even to him- but to us and he felt it necessary to add his commentary. After being treated like I was asking for handout what a welcoming experience to walk across the street to Volvo and be treated with respect and dignity. I think Danny Cruz was right.... we may not have another chance to get another Land Rover vehicle because after dealing with him we would never want to!

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by scott5633 on 06/27/2017

I just purchased a 2016 Range Rover Autobiography from Land Rover Glen Cove. The staff was amazing, very friendly and everyone went beyond what they needed to do to make sure i was happy. Starting with my sales agent Richalin who was able to help secure a great deal and guide me through the entire process from the second i walked till i pulled away. The finance manager Brian and the general manger John were great by securing me a great finance rate and making sure all my needs were met. Liz was great about explaining everything in the truck and teaching me anything i didn't know. The staff at Land Rover Glen Cove truly represent Range Rover and made this car buying experience something that was fun and very enjoyable. I will certainly being buying another truck from them.

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by Kayrover on 11/27/2016

My sales Rep Joe was very knowledgeable. Made the process of buying very easy. Spent a great deal of time with me going over the Range Rover. I felt very comfortable driving away :)

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by KimWhitfield on 11/20/2016

Everyone is always professional and friendly. Stacy is amazing when you first pull up to get your car serviced. Fitzgerald was my sales personnel. He was professional, knowledgable and patient while I decided on my purchase. Great overall service.

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