Eastchester Chrysler Jeep Dodge Ram
Customer Reviews of Eastchester Chrysler Jeep Dodge Ram
Bait and switch [non-permissible content removed]
byon 05/19/2022
Buyer Beware, this is a bait and switch location with an extremely unprofessional staff. To explain the reason why, I had spoken to Lyndia on Monday and told her I was interested in getting 2019 Durango GT plus in green that I found on Carguru. Lyndia confirmed she had it in stock, and I explained that due to my work schedule I wouldn't be able to view it until Wednesday, if it was still available. She said she would call me back to confirm and follow up. I wasn’t called so I emailed her on Tuesday, and still did not hear anything back. On Wednesday she replied to me explaining she just saw my email and that the Durango was still available. So, I booked the appointment with her and explained that if the vehicle gets sold reach out to me, so I don't waist time. This is due to it being the only vehicle I am looking for currently. At 3:45pm she calls to confirm my appointment and states that the Durango has not yet been sold and she is holding it for me to test drive. I went to the dealership with my brother, and in the parking lot there were over 12 employees standing around on their phone all waiting for a customer. I had 4 people swarm my vehicle before I was even able to get out, all talking over each other trying to get me go with them as salesperson; all because they were the best. I explained I had an appointment and then one of them told me they were looking to go home and make a quick sale. This was a very uneasy moment and I just arrived at the lot. I hadn't even got to the door to check in before I was passed off to 4 different salespeople. By the time I checked in a salesman JJ or JC came up to me without knowing or finding out why I was there. I explained to him the vehicle I was looking for and wanted to drive. He left came back 5 minutes later and told me that he just “Sold it" I asked why anyone didn’t inform me or even try to reach out. He then starts to belittle his co-worker and said that Lyndia only works up in the office and doesn't check anything. When I asked to speak with her, I was denied instantly. The salesman told me he could get me something else I explained I am looking for a specific color and model. Whereas he then tries to deter me by telling me that I was wrong for wanting what I wanted and that I should get what they have in stock already. This stock included a showroom car with a massive crack in the bumper. When I asked to speak to a manager since I felt they were being dishonest, he said no one was in the building to help me. This kind of customer service is unprofessional, devious and borders on being a scam. I would suggest to anyone that is looking to buy anything from them to steer away and do your research. This experience was awful, and I will file a complaint with the BBB in the attempt to bring to light their deceitful practice of lying to potential customers just to get them in the door and then overwhelm them with salespeople with no professionalism or common courtesy.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Catfish prices in most cars
byon 08/31/2021
Don't believe the low price you see. Once they hook you they tell you the real price (mine went from 30k to 40k before the add-ons!!) And hope you close your eyes and just buy it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Beware Research
byon 06/04/2021
I basically have a new car brought from them it had so many issues and recalls. Last month i went to get my car checked out because it failed inspection. They told me me it would cost thousands to fix it and was trying to convince me to trade it in. I didn't and was charged a $175 service fee. I asked about recalls and warranty they claim that i didn't have any. I researched and saw that 3 years ago there was a recall for my issue. I called Brooklyn Chrysler and they offered pick up and drop off service a long with a wash and service all covered under the recall. So i paid nothing. What hurts the most is that I clearly drive my kids in that car and Eastchester saw me only as a cash flow.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Unprofessional
byon 01/22/2021
On January 21st at 7:30 AM, I was respectfully greeted by a gentleman who informed me that my service advisor would be Aviles, Rosemary (#167958). Upon my arrival, I was told that my car is under manufacturer warranty and would be covered in full by the company. After 2 hours, I was notified via a mobile device that my muffler had been welded and was causing the squeaky noise underneath my 2019 Dodge Durango RT. I was then told that this issue would not be covered by the car's warranty and would cost approximately $680 to repair. I expressed to Ms. Aviles that I purchased the vehicle in September and was unaware of this muffler malfunction and shouldn't be held responsible. I informed her that I would contact my dealership and figure out a reasonable solution. She continued to inform me that it has been past 90 days and according to the Lemon Law, I cannot expect any compensation from the dealership. In disappointment, I had momentarily agreed to pay the $680 to add a few clips and clamps to address the squeaky muffler noise. After my conversation with Ms. Aviles, I contacted Luxury Motor Club and informed them about the welded muffler. They told me that the price for a few clips and clamp was overexaggerated and that they would repair the muffler at no cost. I immediately notified Eastchester Chrystler Dealership that I am no longer interested in the repairs. I was transferred to Ms. Aviles's phone several times and attempted to leave three voice messages, but her voice mailbox was full. The third-party telephone operator also sent her an email titled URGENT, which she claimed she did not receive. The lack of communication between the third party and the service department is not the client's fault, but the dealership itself. Upon retrieving my vehicle, I expressed that I was not interested in receiving service because of the outrageous price. Ms. Aviles approached the situation with a dehumanizing attitude and demanded that I wait in the waiting room. Her comments were, "I'll let you know when we undo the work we had done to your car and you can take your car home with its squeaky notice and all." I was unable to have a professional conversation with Ms. Aviles due to her defeated demeanor and immature comments. I waited impatiently for 20 minutes, at which Ms. Aviles called me to pick up my receipt. She did not apologize nor did she explain any of the issues in detail. I have never felt the level of disrespect from a car dealership that was expressed by Ms. Aviles. I would never recommend this service to any of my friends or family due to this unpleasant experience. Ms. Rosemary Aviles, there is power in kindness and honesty! As a customer service representative, it is imperative that you smile and treat the client with absolute respect. You have misguided the client and have deteriorated the name of Eastchester Chrysler Jeep Dodge Dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Don't Do It To Yourself
byon 03/16/2020
***BUYER BEWARE*** On the 24th of February I placed a down payment on a vehicle. Spent 5 hours in this filthy dealership. Was told to come back the next day. (This dealership is an hour and a half away) Went back the next day and my vehicle could not be given to me as it was incapable of being inspected (meaning they had me test drive it while it was uninspected!!!) They had this vehicle on their lot for 6 months previous to me inquiring about it! What sort of dealership does not repair or inspect the vehicles they take in? I was told it would be 2 days and it would be ready - after 5 days of dealing with these people and not having received my vehicle, I told them I wanted to pull out of the deal as it was incredibly shady. The people who had, up until this point been extremely polite, became very aggressive. I demanded my money back -I had put the down payment in cash, the day they wanted it- and they told me they couldn't give me my refund because 'the bank had their money'. So they told me a check would be issued. It is now 2+ weeks and I still do not have my money back. I have >>attempted<< to contact the dealership numerous times and every time I call to talk to a head boss "they've just stepped out". I contacted Chrysler Corp and THEY couldn't get anyone on the phone either. The only contact made with them since has been when one of their lackeys called to ask "If I was enjoying my new vehicle." When I informed him of what was going on he did manage to put me through to a manager of some form - whose response was "the check is in the mail'! Essentially all of my money has been tied up by these [non-permissible content removed] for the past 3 week. DO YOURSELF A FAVOR AND DO NOT DO BUSINESS WITH THESE PEOPLE.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Dodge R/T " white with red interior🔥
byon 08/05/2019
Corey was very professional and reliable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 08/04/2019
The service advisor Robert was amazing. Went out of his way to assist me and my vehicles needs. Service was done in under 4hrs and I had a bit of work done on the car. Fast and efficient service provided. Cleared all issues with car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service!!
byon 08/01/2019
Ricky from customer service was very diligent and explained everything in detail.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy
byon 08/01/2019
My service advisor was communicating with me the whole time through the process of waiting for my vehicle and giving me updates
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Electrical Problem Repair
byon 07/31/2019
Kayla did a great job keeping me informed with accurate and timely information
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Keep compass 2019
byon 07/23/2019
The sale rep was nice and friendly. Though my car payment was high, I was able to leave the dealership with a the same day with a minimum down payment.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Dealership
byon 07/19/2019
This is my 10th, maybe more SUV that I have bought or leased thru Eastchester Chrysler Jeep and Dodge. They will not disappoint!!! Jimmy Somma is the BEST! I call Jimmy, let him know what I want and my truck is ready in a few days with no hassle at all. Jimmy makes the transaction as easy as can be! I highly recommend this dealership and working with Jimmy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Love my new Cherokee
byon 07/19/2019
Jasmin was very understanding and helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Auto repair
byon 07/15/2019
The simplicity of the procedure.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 07/11/2019
Great customer service and very friendly .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Experience
byon 07/06/2019
Your willingness to work with customers. To take a genuine interest in what appeals to a particular customer. And to deliver a workable solution that may have been an impediment during the sales process.
Oil change
byon 06/30/2019
Exelent services and very fast
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Delayed, but made hold
byon 06/29/2019
Working with Maggie kept me calm when I needed reassurance that my car would be repaired though there was a delay in my repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service!!
byon 06/27/2019
I really liked that East Chester didn't turn me away having not so good credit. My rep Ariana didn't rest till I was approved. Been loving my jeep compass ever since.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Fast Service
byon 06/26/2019
Fast great service. Ricky was knowledgeable and helped a lot.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Long wait to get in, but great service inside...
byon 06/25/2019
Once I finally got in (after a long, stressful wait) the service was prompt and according to the timeline given.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments