Bright Bay Mazda
Customer Reviews of Bright Bay Mazda
If you want an easy transition into a new car this is the place to go
byon 03/22/2024
I have been in the car market for a while. I was not sold on anything. Ended up coming in to look at a Mazda CX-5 that had all the features that I wanted. I worked with James Britch who is excellent. I ended up buying the car and had a fantastic experience from start to finish.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
If you want an easy transition into a new car this is the place to go
byon 03/22/2024
I have been in the car market for a while. I was not sold on anything. Ended up coming in to look at a Mazda CX-5 that had all the features that I wanted. I worked with James Britch who is excellent. I ended up buying the car and had a fantastic experience from start to finish.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Professional and courteous
byon 09/15/2022
The sales staff especially Chris Lico is very helpful, courteous and professional. Bought my third Mazda from him a couple of weeks ago and have no regrets. Kudos to Manny Ratu as well, the finance guy. Super great guy. Friendly and professional.!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
These guys are awesome!
byon 08/15/2022
Went in here after going to several dealers the same day. This place was phenomenal. Thomas helped me out in sales and he seriously made the entire process an absolute breeze. We were able to negotiate a deal very fast and they played zero games the whole way through. Manny handled the financing and made played zero games with numbers and made the experience painless and simple! Hard to find dealers like this these days. Highly recommend stopping in here if your looking for a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2022 Cx-5 carbon edition
byon 05/19/2022
It was a pleasure dealing with this dealership, especially with the salesman victor Ayala. He made the buying experience as smooth as anyone could ask for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good experience @ Bright Bay during these tough times
byon 10/30/2021
I recently purchased a new vehicle from this dealership and had a GREAT experience. The model I was interested in was in high demand but we agreed on an acceptable price. Negotiations were polite and respectful. I was given a fair value for my trade. Henry was my salesperson. He generously offered multiple test drives (one with him, another with my wife - in the car by ourselves so we could really evaluate the car). I felt that he was straight-up and honest as we went through the purchase process. He expertly took care of all the tasks that are required when you trade-in and purchase a new vehicle. The pickup process was very pleasant - Manny in finance did a great job - no surprise 'extra charges' or tricks. I felt like my business was important to them. The final price and financing costs for the new vehicle were as we agreed. I was offered additional products but was NOT pressured to purchase them. Henry helped me connect my phone to the new car and familiarized me with the features of my new car. An EXCELLENT delivery experience! After the purchase, I contacted Henry regarding some personal items that I left in my trade. He responded immediately and addressed my request. I would highly recommend this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Head over to Bright Bay Mazda
byon 05/26/2021
We all know the Mazda product is 1st Class, but so was the service from salesperson Chris Lico. He made the car buying process painless and worked with me to get the best possible deal. In addition, the closing process on the financing was smooth and “no nonsense”. They didn’t try to hard sell my wife and I anything we weren’t interested in. Our overall experience was excellent I’d highly recommend Bright Bay Mazda for the car selection and the service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No Pushing Here!
byon 05/10/2021
My sales consultant, Ed McGarr, was easy going, informative, gave great suggestions and was not pushy, which is the one thing that makes me walk away from a purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Stress free purchase
byon 01/30/2021
Our experience was overall very good. Our salesperson was welcoming, informative and didn’t pressure us to gain a sale. I would recommend this dealership along with Chris as a salesperson. He is very accommodating and eager to help make your car buying decision a whole lot easier.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Recent buyer!!
byon 10/10/2020
Sooo, I never write reviews. But, I needed to say what an amazing and smooth and positive experience I had at Bright Bay Mazda. I’ve worked closely with car dealers for years having worked at a car auction, as well as dealing with them directly at dealerships for my own personal cars over the years... never have I ever met an entire staff that was so generous, honest, thoughtful, polite, transparent, friendly... especially at a car dealership, haha. Anyway... LOVE my new Mazda cx3. WILL recommend. Can’t express enough how easy and positive of an experience I had. Thank youuuu!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
So painless
byon 08/01/2020
Best dealership I’ve been too. They had no bs fees added on just the New York State required stuff. I have high anxiety and this was painless. The salesman James, knew what he was talking about and didn’t try to pressure me at all. Surprising enough even the finance guy wasn’t very pushy and they didn’t try to tack things on. I was even about to by the navigation chip for about an extra 500, and instead of just taking the money the salesman James explain to meHow I didn’t really need it with Apple CarPlay because it pretty much has it built-in. You chose honesty instead of adding an extra 500 and I like that
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pure Discrimination
byon 11/27/2019
First of all, I am a straightforward kind of person. I don’t haggle nor nickel & dime; and I don’t live in NY. I called this dealer on Sun., Nov. 24th regarding a used vehicle that I was VERY much interested in. I had planned to pay CASH for it because I did not want car payments and I expressed this to the dealer. The car had one accident but I was still willing to purchase it so long it was minor. I also expressed this to the dealer and requested further information on the accident; which they never gave me. They took 3 days to respond and when they finally did today, Wed., Nov. 27, they gave me some BS explanation that because I was paying cash for the vehicle they actually have to increase the internet price. So instead of offering me a better deal since I was paying cash, they decided to increase the price. WTH! I have never heard of such a thing! I cannot help but think that this dealer did this strategically so that I can decline the offer simply because they did not want to sell ME the car. Call it whatever you like, but to me it was nothing else but discrimination because I’m Spanish. I have a slight accent, but it’s there, you can tell. So those of you that have great comments about this dealer, please speak for yourselves! Because for me, they just robbed me the opportunity to buy the car that I had been searching for, for 2 whole years. Way to go Bright Bay’Mazda! (sales rep: Richard Mounce)
Great experience
byon 10/10/2019
Everyone at the dealership is best in class. The dealership itself is immaculate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome !!!
byon 02/01/2019
I am the kind of guy that does my research before walking into a dealership to buy a car. I went into Bright Bay Mazda and dealt with salesman, Rich Mounce. He gave me a better price than I was expecting, right off the bat. He does not play any games, nor pulls any tricks. He is kind, sincere, knowledgeable, and extremely professional. I could not have had a better experience. Even Lou, the finance manager, Great guy !! Shopping for a car can be extremely stressful, but not here !! Take my word for it, you will not be disappointed with Rich Mounce or Bright Bay Mazda !!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Mazda 3 Grand Touring
byon 12/02/2016
I just leased my third vehicle from Bright Bay, a 2016 Mazda 3. And even though my previous experiences with Bright Bay have been positive, I just wanted to say that Scott raised the bar. He's a pleasure to deal with -- warm, friendly, knowledgeable. Actually I'd like to thank Scott, Dave, and Lou for making the whole experience from initial negotiations to final paperwork relaxing and stress free. Great teamwork!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mazda 6
byon 11/28/2016
John was a nice salesman & the car is beautiful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
New CX-5
byon 11/22/2016
We are very pleased with this Mazda Dealership, exceptional customer service was key for us. Richard was very helping finding a vehicle my spouse and I agreed on; he made us feel comfortable was not at all pushy. Kevin the General Manager was very kind and helpful. We went 3 times before we closed the deal, and each time we had a pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Mazda store
byon 01/19/2016
Great bunch of employees. Knowledgeable and not pushy. They do great brake jobs at a reasonable cost. I would definitely recommend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Completely satisfied customer !!!
byon 01/10/2016
My Representative Conner was extremely attentive to my needs and was very impressed by his professionalism , in all my years of dealership service experience with Cadillac , Toyota , Mercedes , Bright bay Mazda has by far exceeded my expectations of providing a positive dealership visit , I am a completely satisfied customer ! Please understand I do not normally write stellar reviews unless a company and staff such as Bright Bay separates themselves from the rest by delivering service excellence !!! Great Job ! Joe Sirio
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service But Bad Transmission
byon 01/03/2016
I liked that the car was able to be fixed in one day and that I didn't have to leave it over night. The Bright Bay dealership was great and the service was great. I didn't like that this was my second Mazda in three years that had the transmission go with less than 30,000 miles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mazda review
byon 01/01/2016
Bill was very professional and friendly. Did not pressure me. Answered all questions, very knowledgeable. He made me feel very comfortable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
Grest Service Dept
byon 12/31/2015
Friendly, professional, efficient. Connor did an excellent job explaining every detail of the service. No endless waiting and unnecessary sales pitches to sell services not needed. I love this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
1 Comments