Douglas INFINITI
Customer Reviews of Douglas INFINITI
Go see John Lato
byon 02/26/2019
John Lato is a very straightforward and easy to work with sales consultant. Just let him know exactly what you need, and he'll work with you every step of the way! There's no pressure, and you can really tell he does his best to make the whole experience as effortless as possible. He truly changed my view on what it is like to enter a car dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Such an unexpected pleasurable car buying experience!
byon 03/14/2018
My son and I stopped by Douglas Infinity to look at the Q60 Coupe, and while we were looking over the cars in the showroom, Carey Jackson introduced himself and asked if he could answer any questions that we had. Before we realized it, we were sitting in his office going over their inventory of Q60s, and it felt as if we had known Carey for years already! He was just so down to earth and easy going; I can actually say that at no time during the two hours we spent with him, did we ever feel any pressure whatsoever! What we came to realize is that Carey is truly a consummate gentleman and professional. He went far beyond our expectations in locating a Q60 that not only fit within our budget, but had the color and options that we wanted! We could not have asked for a more pleasurable car buying experience! Douglas Infinity and Carey Jackson are top notch, and we would highly recommend them to anyone looking for a painless, enjoyable car buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy new customer
byon 11/02/2017
I recently visited Douglas Infiniti to test drive a Certified Pre-owned Q40. Was immediately greeted by friendly staff, and was linked up with sales rep Carey Jackson. Carey showed me around and we test drove what is now my new car. Loved the car, and the dealership delivers on all aspects: appearance, cleanliness, and lounge area are all top notch. I would highly recommend Douglas to anyone looking for a better car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great dealership!
byon 05/24/2017
I am an BMW man, and was not looking to purchase anything. Carey knew the product well and I almost purchased one. Amazing salesmen, with vast knowledge, the experience was a great one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Great place to do business
byon 11/28/2016
After visiting a few other dealerships I will definitely be going back to Douglas Infiniti to do business, and I will definitely do business with Carey.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
New to Infiniti - Instant Fan of Douglas Infiniti
byon 08/29/2016
I just purchased my first certified pre-owned Infiniti (Q50) from Carey Jackson at Douglas Infiniti. I can't say enough about the experience. Everyone we met from managers, finance, service, and even other salesmen passing by were great! It was our first time purchasing an Infiniti and they really made us feel welcome and treated us like family. Carey was especially good! He was VERY knowledgeable and honest, which goes a long way with me. This was a really good experience for me and my wife. I highly recommend Douglas Infiniti to anybody in the market for a quality automobile who wants top notch service and a friendly, no hassle atmosphere.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Infiniti Dealership!
byon 08/08/2016
What a wonderful experience I had at Douglas Infiniti! The moment I was greeted by Jamie I knew I was in great hands for my new vehicle. His personality is so warming that I became confident that I was in the right place for my new purchase. He introduced me to my sales consultant, Carey Jackson who was extremely patient with answering all my questions. Purchasing a car is quite intimidating but not with Carey who made my experience a relaxing and enjoyable one. Well I'm sure you are wondering which vehicle I purchased and if I'm happy with it......Q50 Red Sport ...... what can I say the best Infiniti anyone would love to drive!!!! Make sure you ask for Carey at Douglas well worth his expertise.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Service
byon 06/03/2016
I went to Douglas Infiniti at my colleague's suggestion. I was looking for a new lease to replace my existing G37 lease. I met with Aaron Goodwin who was excellent! He showed me the Q50 3.7 AWD and was able to get me the Hagane Blue model, which I absolutely LOVE. The car looks and drives amazing. The dealership is very Eco-friendly and also has great technology to allow for e-Signatures--which is great for the environment. I look forward to doing more business with Aaron and Douglas Infiniti.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Professional and courteous
byon 04/23/2016
I purchased a CPO Q50 from Douglas Infiniti recently. The salesman, Carey Jackson was professional, courteous and made our buying experience very pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
What a great team & experience
byon 03/14/2016
I have bought a few cars in my day and we all know that feeling of anxiety and annoyance when getting ready to go car shopping. Just the thought of the whole process, all the people you have to deal with, and the typical frustrations in the negotiations can make you want to just keep your current car another year. Well, to my surprise, the whole experience from start to finish was beyond my expectations at Douglas Infiniti. From the greeting when I walked in, to the straight forward but extremely nice and professional demeanor of Carey, in to the finalizing of things with Chris in finance, the team went above and beyond to make everything smooth and simple. Overall my dealings with the team was fantastic and Carey was awesome. The dealership has the process down and while keeping everything to the point, still has great customer experience and remains client and service focused. Thanks for the new wheels!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership
byon 11/15/2015
Just purchased a QX60 from Carey Jackson. Great sales person and awesome Dealership. I highly recommend Carey and Douglas.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good experience at Douglas
byon 10/29/2015
Although I haven't yet decided on my car yet, if you are looking for an Infiniti, I would recommend Marty who was great to work with. Totally relaxed and informative.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
QX50
byon 10/29/2015
Thinking about either buying a new or used car. After shopping at the mall decided to stop by Douglas Infiniti just to look at the QX50. I only had a few minutes before I had to pick up the kids. Salesman (Marty) was very understanding and gave me some good information in a short period of time. No pressure. If I decide to get the QX50 definitely will come back for a test drive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Great Dealership
byon 10/27/2015
This was a very good car buying experience at Douglas Infiniti, thanks to Carey Jackson.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience at Douglas
byon 10/26/2015
I had a great experience at Douglas working with my salesman Marty who made me feel very comfortable during the whole buying process. Even the Mangers were nice to deal with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
service and sales
byon 10/18/2015
I was in for service and needed some repairs. Considering the high mileage on my car and the age of the car, I didn't know if it made sense to invest more money in the car. Alexis was considerate to my situation. She put me in touch with the sales manager and I am in the process of buying a used Infiniti. The money I would have used in my car can now be used for a down payment. The G37 I am interested in also has a warranty which makes me feel more confident. Alexis was honest and walked me through the process. I have even more trust in her knowing she could have pressured me to fix my car but listened to my concerns instead and offered some alternatives. With her help, I am looking forward to remaining a loyal Douglas Infiniti customer
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 08/28/2015
Working with Marty was really great. He helped us and made us feel very comfortable. Got the car and deal that I wanted, so I am very happy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great customer service
byon 06/30/2015
From the moment that we walked in we were greeted kindly. Our sales person, Marty, took the time to explain all our options and differences between leasing and financing. At the end of the day, we left with a brand new car and everyone was happy. This is by far the best dealership I've ever dealt with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Smooth and pleasant transaction
byon 03/05/2015
I leased a QX60 at Douglas a few days ago. My salesman Marty Zucker was very professional, honest and patient. He answered all my questions professionally and in a timely manner, both in person and over e-mail. Douglas is a reputable establishment. I will consider them again in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 01/14/2015
Just purchased a 2014 QX60 from Douglas Infiniti, and our experience was great. We worked with Marty Zucker who is one of the most calm, professional, and knowledgeable sales consultants I've ever met. No pressure, was up front about everything, no secrets and he accommodated our wish list. If you are in the market for a new car, stop by Douglas Infiniti in Summit and ask for Marty.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Do not use this dealer
byon 08/27/2014
Turns out I was misled/lied to by Carey. When I asked the dealership to get out of my deal because one of the features listed on the window sticker doesn't work in the U.S. they denied responsibility and told me to contact the corporate office. The corporate office told me to deal with the dealership. It's upsetting to be treated that way after 20 years. Carey and Jaime, The sales manager wouldn't acknowledge responsibly and they would not let me talk to the owner, John L, who I have also known for 20 years. Do not work with this dealership. They do not stand behind their word, they are dishonest and they have no sense of loyalty to a long time customer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
