World Volkswagen of Neptune

by Leelabean on 10/25/2023

Rad was our salesguy and did a fantastic job of making us feel comfortable. He was knowledgable and kind and made our car-buying experience a pleasure!

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by Jerry on 09/18/2023

I recently purchased a Volkswagen, and I must say it was an exciting experience. After extensive research and test drives, I settled on an Atlas Premium R Line. First and foremost, the dealership's customer service was exceptional. The sales team was knowledgeable, patient, and not pushy, which made the buying process enjoyable. They answered all my questions and helped me find the right trim level and options for my needs. The car itself has exceeded my expectations. It boasts a sleek design, comfortable interior, and the latest tech features, including a user-friendly infotainment system and advanced safety features like adaptive cruise control and lane-keeping assist. On the road, the car performs impressively, with a smooth ride and responsive handling. The fuel efficiency is also commendable, saving me money at the pump. One minor downside was the price, as new cars can be a significant investment. However, the value I've received in terms of comfort, performance, and peace of mind with a warranty has been well worth it. In conclusion, my experience buying a new car was highly positive, thanks to World Volkswagen and the quality of the vehicle itself. I look forward to many enjoyable years of driving ahead.

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by Susan on 09/18/2023

World Volkswagen offers a laid-back approach to purchase your car, while providing stellar service. Steven was personable, knowledgeable and responsive to my car purchasing inquiries. Dylan in Finance sealed the deal with expertise, leaving me with confidence that I had made the right choices.

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by Robert on 03/14/2023

This sale went very well. Very laid back approach, letting car speak for itself. When there were questions, Nicole was there with the answers. I've sat in dealerships for hours... playing the sales game. Not here. If your interested in a VW go here.

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by Robert Eldridge on 03/14/2023

thank you Nico and Valentina for your professionalism I truly appreciate it You helped my son buy his 2016 F350 lariat and treated him great and also treated myself great it was a no haggle no stress purchase I will definitely be back mostly because cause of you both The finance guy was really nice too Thank you

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by TKeller on 05/10/2022

I had such a great experience at VW of Neptune. This is my 5th lease with VW and this was definitely the smoothest that ever took place! Steven Milano was an absolute pleasure to work with!

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by PiotrM on 12/21/2021

Great dealer, smooth transaction.

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by Mike Bruno on 10/19/2021

Good dealership. Relaxed buying experience and easy going staff. Alyse and Nico did a nice job. They texted and emailed me detailed price breakdowns quickly without a hassle. Even with low overall inventory all over, within a few days they swapped out one of their cars for a Tiguan in Maryland and let us know as soon as it was confirmed to be delivered to them. No pressure to buy after the test drive; no long hours in the dealership or finance office. Easy process. Recommend them to others.

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by Bill Diederich on 10/17/2021

Nico made buying our new 2022 Passat simple and easy. We feel we got an excellent deal. Everybody involved was great. We've now bought our last several cars from World Volkswagen and always felt we got a good deal. Highly recommend World Volkswagen!

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by Janice on 05/09/2021

I spent a month looking for a used car and had just come off of a bad experience with another dealership. My experience at World Volkswagon changed my thoughts about car buying. I worked with both Victoria and Sal and they were both so very nice and understand and easy going. They answered all of my questions and were honest. I would buy from World Volkswagon again.

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by Elayne J on 02/19/2021

A co-worker, who was happy with their used car purchase, suggested I look for a car here. When I arrived, Michael Carr greeted me and quickly retrieved the car I came to test drive. I wanted a day or two to decide if I wanted the car and was pleasantly surprised that I wasn't pressured to decide that day. Two days later I returned to test drive a different car which Mike had ready when I arrived. I decided to purchase this car and Mike worked to get to a price I felt comfortable with. Mike was pleasant throughout and though he was busy, made me feel like a valued customer. Be aware that the parking is very limited. I had to leave and ride around the block because there was nowhere to park at first. Maybe that will be improved in the future.

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by Liza on 01/27/2021

We had a wonderful easy buying experience! The customer care and attention to detail was exceptional. I highly recommend this dealership! Justin and Nico were awesome. They made the whole experience super enjoyable!

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by John W on 12/24/2020

We had a great experience at World VW. Nico and Isaac made car buying easy!

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by Christopher fleitas on 12/10/2020

This is a copy and paste of my initial review. Sharing to this site. TL;DR: Poor follow up from salesman and manager, truck battery dead, cost me 4 hours and $160. Avoid if they provide this level of customer service. Will update if World tries and makes it right. EDIT: It is now over a week later, 12.10.2020, management has yet to reach out to me. I had to contact the manager, Dylan, yesterday and after everything that's transpired, he says he can't remember who I am or the ram that I bought from them(they're a vw dealer). Great customer service as expressed before, well either way, he messed up the paperwork on my loan. Because he messed up on one letter, I had to go through my bank to make the proper changes needed so that I could finalize my loan. Once again, at this point I am out $160, they've wasted over 4 hours of my time for the intial pick up, Dylan failed to fill out my paperwork properly, and now that think about it, Dylan and the salesman never apologized, they just made up excuses. No one has yet to say " I'm sorry, we messed up". Absolutely ridiculous. I bought a 2015 Ram 1500 from this dealership and so far have had a poor experience. Their customer assistant sent me an email asking how the experience went and what they could do better. Below is a copy and paste. "Yes, lots could have been done better. First, the car was supposed to be ready for pick up today at 8 am, but no one knew where the keys were. Luckily one of the service guys found the keys right before the sales team came in at 9 am. Second, the truck had a bad battery, that was played off as having a light left on. The battery needed to be jumped when I test drove it and it was dead at pick up. What would have happened if i went along with the excuse that someone just left the light on? I didn't accept their excuse and the service dept confirmed my doubts - a bad battery. Third, magically delivery is an option now? After this bs with the battery and missing keys. I spent $160 on an uber to get to your location. The salesman was aware that I lived far away, the manager was aware that I lived far away and they never offered delivery until this whole thing started going downhill. Fourth, service was shotty. Two guys back there were great, a guy with large earring holes and one with dark hair with a gray hoodie. The short guy with red hair was very dismissive and had poor non verbal cues - he refused to look at me as I was talking to him and really didn't seem to care. The paperwork was signed on 11.30, pick up was for this morning, 12.01, at 8 am. You've wasted 4 hours of my time this morning. How is that appropriate? I told manager, Dylan, that salesman and managers really don't care after the paperwork is signed, to which he said it wasn't the case there. I had to waste my time and push for a battery, World VW is clearly another poorly ran dealership with shady people. My truck should have been delivered to my house and as a customer, I should have never had to push back as much as I did after the paperwork was signed." Management, you have my number so you can contact me whenever you want.

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by Kevin on 11/10/2020

I leased an Atlas Cross Sport from World VW last week, Although the car I wanted was not on their lot, Steve Milano & the World VW team located the Atlas Cross Sport with the color & options I requested and had it delivered to the World lot, The appointment process, test drive, ease of purchase was outstanding, I recommend World VW, Steve Milano did a great job!

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by John Roberts on 07/05/2020

I owned a GTI with 110,000 miles and I had a turbo/waste gait issue. John in service was incredibly helpful and proposed several options. I asked about using the car as a trade for a new Jetta. They gave me a very generous and accurate trade value. Justin the GM handled my deal with a very fair price on the new vehicle and I was on the road in 2 1/2 hours start to finish. Finance was great as they explained everything with no pressure. Even Earl, who has worked at the store for 20 years stayed a few minutes late to make sure everything was OK. Best experience in my life! I highly recommend World VW!

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by Mrotunno on 12/03/2019

I had a great experience at World Volkswagen. It was pressure free and no hassle car buying. Dean was very knowledgeable and helpful before and after I bought a brand new Tiguan. I love this vehicle and would recommend World Volkswagen to everyone.

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by Ray on 04/28/2019

World VW made leasing a new car an enjoyable and easy process. My sales person Dylan could not have done more a great job!

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by Glowplug on 03/30/2019

Really nice buying experience at World Volkswagen buying a CPO Touareg TDI. Knowledgeable sales and financing team. I pressure tactics. Salesperson Joseph Scarpino made the process a pleasure. Would happily buy another car from this dealer. Recommended.

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by Christa on 01/30/2019

World VW has never disappointed me in the 15+ years I have been going to them for car purchases and service. Joe Scarpino is the best salesperson. He is thorough and really takes time with his customers. From management through service and sales, World VW is amazing!

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by NicoleBee on 09/23/2018

I recently purchased a new vehicle from World Volkswagen. Joe was wonderful to work with. He was extremely helpful and made the entire experience fantastic! He answered all my questions, made recommendations and explained the entire process. Steven helped me review all paperwork and payment. He clearly explained each step and answered any questions I had. I couldn’t have asked for a better experience.

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