Customer Reviews of INFINITI of Nashua
Love my new QX60
byon 12/04/2023
Loved my experience with Infiniti of Nashua. Alexi and Randy were extremely helpful with the purchase. Will 100% buy our next car there!
Great car
byon 01/12/2024
Great car buying experience. Alexi was was very helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love my new QX60
byon 12/04/2023
Loved my experience with Infiniti of Nashua. Alexi and Randy were extremely helpful with the purchase. Will 100% buy our next car there!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Jordan Sales Rep
byon 10/25/2023
Jordan was very helpful and a pleasure to work with. He followed through on contacting me when the right vehicle was available.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Knowledgeable Product Specialist
byon 05/15/2023
Just bought a CPO 2020 QX60 from John D at Infiniti of Nashua and it was one of the better car buying experiences I’ve had. John took the time to find out what I was looking for in my next vehicle and point out the features and benefits that would be the most important to me and my family. I’ve been to several dealerships in the past few weeks and this was the first time anyone took the time to assess my needs. Thank you, John!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Average Joe
byon 04/28/2023
Wasn’t bad I thought we could get to where I needed to be a lot quicker
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick process friendly people great prices
byon 03/17/2023
Bought a 2018 passat saw the price online got approved fast no that’s the price if you do this , Jordan was super friendly to work with had me do most of the paper work online an when I went it it was super quick to finish up no wasting time an made it super easy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Infiniti Sales
byon 02/20/2023
Very Knowledgeable and friendly staff
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
John Deveau
byon 12/30/2022
John was extremely friendly and helpful. He made sure that we got everything we wanted. Highly recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrible experience
byon 10/21/2022
To say I am furious about my experience is an understatement.I made an appointment to come from Maine to Nashua to test drive an Infiniti QX60. When I arrived the to test drive the car, you could it smelled so bad of cigarette smoke you could smell it from the outside of the car. Jordan said they could take care of the smell if I were to purchase the car. Why they wouldn't have done that beforehand I don't know. I ended up purchasing a different QX60 that was certified used. I wanted a specific mat for the back of the car which wasn't in stock so Jordan went online and ordered one to be shipped to me. When I received it, it was not what I had wanted it was actually the same mat that the car came with. I called and spoke to the parts department and they said I could ship it back but would have to pay for shipping. Shipping was almost $60 and the mat cost less than $80. I contacted Jordan and after several emails he agreed to pay the shipping.(I can provide these emails if you would like). I never received the reimbursement from Jordan, I had to email him several times a week to even get a response. In addition, he never contacted me after I purchased the car to see how I liked it. Fast forward, Jordan had told me to bring it to my local Infiniti Dealer after I drove it 5,000 miles to have it checked and the oil changed which I did. The first time I brought it they found the transmission pan gasket and output shaft seal needed to be replaced(which was covered by the warrantee) and there was recall on the vehicle. They ordered the parts and I brought it back yesterday, October 20, 2022 once the parts were in. While they were repairing it the found that the CV Axel and bracket were seized together and needed to be replaced. The cost to fix this will be approximately $1,000.00 and for some reason this is not covered by the warrantee. I am not sure why seeing it is a Certified Used Vehicle that I have only driven about 6,000 miles. I was told there was a bumper to bumper extended warrantee because it is certified. I plan to follow up on this with Infiniti. Prior to the purchase of the vehicle I was in contact with Infiniti of Nashua frequently and they always responded to me promptly. As soon as I purchased the car it was close to impossible to get Jordan to return any of my emails. This is extremely poor customer service and Jordan lied to me about paying for the cost to ship the mat back. I am very disappointed and would never recommend anyone purchase a car at Infiniti of Nashua. I actually have two friends who are interested in buying a the same car and have let them know what my experience was like.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Dennis!
byon 05/03/2022
Having my car serviced at Infiniti of Nashua has always provided a peace of mind I never had at any other service department. Dennis has been my service advisor for almost four years now and there’s no one I trust more to handle my vehicle and communicate with. 10/10 Recommend
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Team
byon 04/19/2022
The team is very helpful, they all went out of their was to ensure I was taken care of. From the receptionist to the finance manager, all very kind, welcoming, and friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Do not buy from Infiniti of Nashua
byon 09/30/2021
Do not buy your car from Infiniti of Nashua. I purchased a certified 2019 QX50 with around 26,000 miles 60 days ago. It broke down less than 24 hours later then again less than a week later. Now a warning light is on intermittently. In the shop 27 out of 30 days of ownership. The GM would not buy back or swap the car out for another on the lot and told me that cars break down and they fix them, thats why they warranty them. Unfortunately a warranty does not replace all the time I lost and confidence in this vehicle. Not to mention roadside assistance allowed the car to sit over night on the side of the road for 22 hours... buy from a dealer who will stand by what they sell. The GM and sales department at Infiniti of Nashua will not.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Sandy is the reason this place gets a 5star
byon 09/10/2021
This has been my best car buying experience ever and it’s only because I coincidentally met the best sales person I have worked with named Sandy. She made the process truly painless and fast! I filled out the basic paperwork and told her how much I wanted to pay per month, she did not waste my time and showed me the two cars that made it easy to choose. Sandy worked with the manager and the finance person to make sure I was where I wanted to be. In fact I had just moved to NH, and Sandy worked her magic to allow them to release my car without a NH license (but with other paperwork). If I could I would give this review an extra star for Sandy and her professionalism. Thank you for my first Infiniti purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Horrible After Sale Service
byon 07/24/2021
Should be less than 1 star. Car buying experience was good, car itself was great. Unfortunately it was totaled in an accident. Attempting to get refund of pro-rata portion of the GAP Insurance and the Extended Warranty from the Finance Department has been beyond awful. 4 Months of emails that went unanswered, wasted time, and empty promises of resolution. Had to resort to sending emails to the entire senior management team and the CEO. Emailed Infiniti Consumer Services to get anything even acknowledged. Still, not resolved despite promises. Final email today to include the NH Consumer Protection Bureau and a news channel that assists and airs unfair business practices. Would never deal with them again, and unfortunately the same ownership group owns all other Infiniti dealerships in my area.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Kwaku
byon 11/12/2020
Quick and efficient with the work that needed to be done at a reasonable price. Was given a rental to go about my business while they sorted out my car. Staff was courteous and straight to the point about what needed to be done to fix the problem. No funny business. Can't complain.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 10/20/2020
This is my Second time visiting service of Infiniti Nashua . My service advisor “ Kristin “ is the best advisor I have ever met. She took her time to explained everything about the car , She managed a loaner car every time I was there . She is very polite and knows what she is doing . Would definitely recommend her for the service . Thank you Kristin for making my trip easy ❤️❤️❤️ Five star ⭐️
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Infinity of Nashua
byon 10/13/2020
We had our QX 60 at the service department today. Victor Pena is our service advisor. He always goes above and beyond to accommodate us, get our car serviced, and communicate with us. The whole department are top notch professionals.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 10/12/2020
Went in to get my car detailed and the service was great! My car was like brand new and the girl who took all my info, I believe her name was Kristin, was very nice and made sure I was completely happy with my service before I left. Great service and will recommend!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Incredible service
byon 02/10/2020
This experience with Sandy has been like no other. Her geniunous, relatability and kindness allowed me to trust her to sell me the car of my dreams. She did not stop till I drove off the parking lot.....Sandy's personality and likeness is a rare find and I'm glad the Gods were on my side when I walked into infinity ....I will definitely tell everyone I know!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience. Thank you Michael!
byon 09/29/2019
After visiting several dealerships in the area, I’m glad My family and I stopped At this infinity dealership. Michael, the sales person there, Was fantastic. He was professional, patient, and knowledgeable. He really took out all the preconceive notion’s I had about car sales people - Not just by his words, but his actions. My wife and I felt like we were listened to. Of the 6 car sales people that we met on our car buying journey, he was the first one that we felt was passionate not only in closing a deal, but also to help us feel reassured all along the way. Buying a car is a big decision. It can also be intimidating for us who do it only every few years at most. Kudos to staff and the managers at this Infiniti dealership for making this process comfortable. I look forward to doing business with Michael again in the future , And highly recommend him to any of you out there looking to buy a great car from a genuinely nice and honest salesman. HH
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Criminal
byon 08/29/2019
My first experience with Albrecht and I found INFINITI of Nashua to be borderline criminal. They insisted on taking a $500 deposit for a car that I was returning to complete the paperwork for the next day. The $500 was never deducted from the total price of the vehicle and never refunded to the card. After the sales rep Amine dodged numerous calls and ignored my texts I started leaving voicemail for various sales managers. Never received a call back. It took a month of chasing people to have the money refunded. When I asked if they would've ever refunded the money if I hadn't wasted hours following up on it, sales manager Dave simply said 'no'. If you buy a car here count on: 1) a ridiculously low trade in appraisal 2) they WON'T LET YOU PAY CASH- literally would not sell me the car unless I agreed to five months of financing 3) the most obnoxious warranty sales pitch that you'll ever endure 4) so many delays in the registration that you will be forced to drive the car illegally 5) completely unresponsive service and spending hours of your life following up on every detail after purchase. Most importantly count on bringing a calculator to check every number they try to quickly breeze by you. Or just buy a car somewhere else. Kelley wasn't bad.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments