Fletcher Jones Imports

by D Tapia on 01/24/2023

We purchased our 2022 C300 with all the new bells and whistles, big center screen, lights throughout, 360 cameras, and so on. Everything. First long drive was going to be to California. Woke up at 0500 went to get 91 octane gas. Car would not turn on.... Blacked out. Called a tow, stuck for an hour. Dealer closed, so had to wait until following week. They "updated" the computer. Wife driving and got warning lights on, sensor failures. Took car in amd they cleared the warning light and found no issues. Car now had a hiccup at idle every 5 seconds. Took it in, they checked piston pressure, fuel injectors, computer told us it was "bad gas". They filled it with "good gas." Took car home, next week "warning" vehicle in an accident light, parking sensor failures and other warning light in red on dash. Took car in, asked us "what gas did we put in it?" We didn't put gas, it's still full of thier "good gas." Kept the car again amd now told us they "updated the computer again." Can't drive the car without worrying its going to leave us. Worst new car purchase ever!!

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by Leann Berte on 04/12/2022

I had a great experience buying my Mercedes GLE350. The entire dealership was fantastic and Kam made it extra special and was very patient with me as I made my decision to finally purchase my dream car. Thank you Fletcher Mercedes and a big thank you to Kam too!

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by Leonard Fink on 03/29/2022

this is the 4th car that I've leased/purchased from Fletcher Jones and each time was fast and easy.

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by T Smith on 03/27/2022

The vehicle my wife and I purchased is exactly what we were looking for and it was reasonably priced, considering the current market. Sonny Lee is a great person to work with. He is very knowledgeable about the product and he relates to the customer very well. I never felt pressured to make a decision immediately. I highly recommend Sonny and the dealership.

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by Lisa Walter on 03/22/2022

Easy process. Knowledgeable sales person and good selection of vehicles

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by Reniece on 03/16/2022

This was the easiest experience I’ve ever had in purchasing an auto.

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by 5thgenTexanAMGE63S20212016GTS on 03/14/2022

My salesperson Michael Mondesi and the team at Fletcher Jones made purchasing my 2021 AMG E63S incredibly easy even though we did it online and over the phone. The process was rapid and without any hiccups. I appreciate their excellent customer service.

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by Awesome service on 03/04/2022

I had not purchased a new car in 10 years and this is my first Mercedes. Sean was so so patient and informative throughout the entire process. The car to be ordered but has been worth the wait! Thanks to everyone at Fletcher Jones but especially Sean!

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by Rick on 02/26/2022

He provides exceptional service and is a pleasure to see and work with.

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by Jason Aguirre on 01/29/2022

Great experience! I truly appreciate the level of service they provided me. Steve, Sonny and Victoria took care of all my needs and made things simple and quick..

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by E450 from 2500 miles away on 01/29/2022

Found nearly new car online from Naples Florida purchase went perfectly car sight unseen exactly as described very happy.

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by Trace Marrs on 01/21/2022

What a great experience. I would recommend buying a new vehicle here to all of me friends and family. Everyone at the dealership was professional and cared that I was there.

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by Re Sean Randall on 01/14/2022

Sean made a time consuming process simple and smooth. He was very professional. He was the difference in me purchasing a vehicle from your dealership instead of one here in Phoenix.

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by Mercedes Benz GLA 35 AMG on 01/10/2022

Michael M. at Fletcher Jones was truly caring, informative and exceeded my expectations from the buying process to closing. Great team and family like environment.

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by Meir luke on 12/27/2021

I really got the best treatment at Fletcher Jones Imports. Got the new EQS much earlier then I thought and after being a Tesla customer Dor 7 years I am so happy with the customer service at Mercedes Benz and the quality, fit and finish of the car. Mike Nedelcu and the Steve was awesome!

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by Aaron Lambert on 12/09/2021

Steve Montana, at Fletcher Jones Mercedes, on a customer service stand point, is by far the best in the business. At no point in our transaction, or leading up too, did we fell pressured in anyway. He was extremely knowledgeable about the vehicle as well as the current market we are in. It was a pleasure working with him and the team At Fletch Jones Mercedes Sahara Location. When it's time to purchase another Mercedes, We will definitely give Steve a Call.

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by The Browns on 12/03/2021

Very friendly and accommodating dealership. Our salesman, Michael Mondesi, was terrific and patiently answered all of our questions. Upon delivery, Ms. Victoria Hamza expertly explained and demonstrated the vehicle's many electronic/computer features and settings. We are extremely satisfied with our buying experience.

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by Easter Shepherd on 11/27/2021

Been waiting for this beautiful car for weeks. Better than what I expected! An overall great experience

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by Debi Coleman on 10/29/2021

I found my experience awesome Steve Montana was so great! When I got stressed or freaking out, Steve helped me calm down and let me know that my Mini would be mine Fletcher Jones, overall would great All those I had contact with were kind, professional, and helped me with any problems or questions A great experience 😃

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by Mr Wolfe on 10/27/2021

Quick and easy buying experience

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by Vinson Clary on 10/26/2021

My overall experience was wonderful. Tyler was very informative, helpful, patient and had much courtesy.

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