Customer Reviews of BMW of Las Vegas
BMW of las vegas
byon 04/05/2024
Worked with Cindi over the phone for the purchase of car. She was amazing. The easiest purchase of a car with her . Fast convenient service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic service!
byon 04/25/2024
Amazing service, as always! Our Service Advisor, Jordan Trujillo, was an absolute pleasure to work! Got everything taken care of quickly and kept us updated throughout the entire service. Always goes above and beyond!! BMW customer service is incomparable and will always be a factor in choosing future vehicles!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tyre issue
byon 04/14/2024
I had an issue with the tyre and went to get it repaired which they did immediately. Very impressed with their customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW of las vegas
byon 04/05/2024
Worked with Cindi over the phone for the purchase of car. She was amazing. The easiest purchase of a car with her . Fast convenient service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Frank Hughes
byon 03/31/2024
always helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good and fast Service
byon 03/30/2024
I had Mark as service advisor, he's knowledgeable and professional. Thank you again!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service visit
byon 03/29/2024
My recent service visit was with Jordan as my regular advisor wasn’t available for the day I needed to go. Jordan was nothing short of excellent. He instinctively knew what I needed without saying it and I appreciated it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2019 BMW X5
byon 03/28/2024
We had a dying battery that our X5 made us aware of and we were able to get our car into the dealership quickly and get it replaced. We also had the car inspected for service. Everything was completed in the time given by the service dept.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Client
byon 03/21/2024
No problems, very smooth
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A low pressure, customer sales experience
byon 03/06/2024
A clean, well-organized store. Sales personnel were friendly and all had a can-do attitude. Sales representative (Allessio Giacabone) was knowledgeable and took all the time necessary to complete two test drives and explain the features. Experience was very satisfying.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Perfect service
byon 02/28/2024
My experience at BMW Las Vegas was awesome, as always. D’Andre, my service advisor, is always pleasant, timely and always treats me with respect! I had a few issues with my dashboard display that he helped me fix before sending my car back for routine service. This is service at its best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Serviced my 19 year beauty Z4
byon 02/26/2024
Had a very positive experience! My service rep. was Joe … He really took good care of me, when I brought in my toy car w/ only 54000 miles. I was very pleased w/ the service & work my toy car needed. I did notice some difference in how my car drove! Thank you BMW mechanic that worked on my car! Thank you Joe…😃
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
M50i
byon 02/22/2024
Very easy and pleasant. Salesperson is tops in my opinion.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service Experience...AGAIN!!!!
byon 02/19/2024
Guiseppe "Joe" Carcionne has been my service advisor for the last several years. This time was like every other time - Nothing but EXCELLENT service and attention to detail!!! The BEST in the business at what he does as well as his customer service and extremely friendly personality!!! Thank you for all you do, Joe!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 02/02/2024
Great dept went for a low coolant they took care of it and I was out of there in 20 minutes and for no charge
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Frustrated Customer
byon 01/21/2024
The Sales and Finance experience was the worst that I have ever experienced at a car dealership. I sent the following note to BMW of Las Vegas Management and never received a response. Mr. Ziegenbein and Mr. Eastman: I just had the most frustrating experience that I have ever had at a car dealership. Given the $122K amount of my purchase, I expected exceptional and not subpar customer service. This dealership only cared about getting my money and totally ignored me after I signed the contract. They moved on to chase new business and could care less about my experience. Stay away from this dealership!!!!!!!!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Quality sales people
byon 01/13/2024
I commend BMW of Las Vegas for employing quality sales people like Rhey and George for genuinely caring about customer concerns beyond just closing a sale. They make the transaction relaxing and well informed. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing staff
byon 01/11/2024
I loved the friendly environment and the helpful staff that made me get a wonderful deal on my brand new car! I’m so grateful for Rami and Fadi for answering my questions patiently and treating me kindly. I highly recommend the BMW of Las Vegas!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Acceptable service and courtesy, mediocre wait
byon 01/04/2024
The dealership is clean and the service staff was professional and courteous. However, the time estimates provided for the service were exceeded by 70%. I don’t mind long waits, so long as the waiting period is accurately estimated. After a few asks for updates, the service was done and my car returned.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Staff, Very Friendly
byon 01/02/2024
Since I walked in the door I was greeted by multiple individuals who were happy to assist me. They were not overly aggressive during any process and did everything they could to get me in a vehicle of my choosing. At no point did I feel pressured to purchase any vehicle. Erica and Zach were extremely helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW X3
byon 01/02/2024
The staff treated me with the up most care.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great deal
byon 12/20/2023
I been looking for this particular bmw X4 searching around dealership in Henderson and all internet managers assigned for sales have there time on deck to help out but only thing that bothered me is the long drive going to the dealership it’s 30 minutes drive since I live closer to this BMW dealership in Las Vegas I and my wife just drop by whatever this dealership has to offer. We parked and one of there client advisor was outside and he just asked if he can help out. From there he listen to what we looking at and offered us to be convenient as much as possible. Show him the car I was online that they have on stock and without wasting time look for stock number and find our desirable car since it’s on my wishlist. The process was smooth sailing and deal was great and even the financial manager is amazingly helpful guided us what we needed and ended up getting what we asked for. My wife and I were satisfied enough with the service and the welcome attitude and the attention we received from BMW of Las Vegas. We highly recommend and surely be back in doing business with this dealership again. Me and my wife just give our customer business to people who deserve the best and not some dealership that are sarcastic and don’t even care after sales. Kudos BMW of Las Vegas especially the two guys who give there 101% in making our X4 a reality, thank you so much and happy holidays 🎄🎊🎉🎄
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments