Mungenast St Louis Acura

by Jasma on 12/22/2021

Where should I start. Purchased the vehicle in July....used but pre-owned certified vehicle from Nate Triangle/Austin Dry. Since it was not detailed properly prior to the point of service, I left it with them for over a week. The 1st time I went to pick up my car, I noticed the same spots and requested for it to be done properly and left my car with for a few more days. When I went to pick my car up the 2nd time there were still stains inside the vehicle, so my request was not fulfilled. I left it with them for the 3rd time only for it to still have lipstick stains in it, which were actually spot cleaned in my face. I left a message with the manager who is over detailing but never got a call return and Austin Dry was informed of the situation. Fast forward 3 months later started hearing noises when I would break and scheduled service for it. They said there were recalls and changed breaks/roters. Well the following day or so I heard the same noise but pushed it off thinking they would go away. The same noise continued in the same fashion and due to my busy schedule I had to take it back a week or so later. When I took it back they checked it out and the tech, Scott Petri, stated there was "no noise". So I had to drive with the tech in the car for it to be heard. By the way I was told, "I cannot ride all over town with you" because the noise was not heard instantly. Once the noise was heard, on the way back, I was told the noise was coming from the rear roters. But they were "replaced during the prior visit due to a recall". My point here is that no one wants to keep wasting their time because of your lack of thoroughness. Present day I was informed by a salesman other than Accura about the app for Accura link...I was considering purchasing automatic start for my car. But what do you know....my car is already equipped with auto start via the Accura link app. After researching it for myself and attempting to set up the service...I learned about a 90 day trail period from the Accura link representative.....not anyone from Accura...but since it is December the trail period has ended. I called Accura to inform them of the situation as well as see if the trial period could be honored before paying for the services and was told to speak with someone from the service department. I was transferred to Ryan Syberg who provided me with the number for Customer Relations. So now I have to call Customer Relations and explain their lack of Thoroughness!!!! This is my 2nd purchase from this dealership and my experience has been piss poor this time around. I understand that things happen but the lack of accountability and empathy has been unreal. Follow-up I called Customer Relations as suggested by Ryan Syberg. I spoke with the representative Evelyn and explained my situation to the best of my ability. Ultimately she said that she could not do anything.....change my purchased date. So she recommended that I speak with Accur Link. I told her that I spoke with them initially and they suggested that I speak with Accura about me "not being informed about Accura Link and the benefits provided", which I did and spoke with Ryan Syberg who provided 800-382-2238 (Customer Relations) after very briefly speaking with a colleague (btw our conversation was 5 minutes at the most). Evelyn apologized and stated that at this point.....the dealership could speak directly with Accura Link about the situation. So Accura Mungenast are you going to reach out....Ryan Syberg?? I've done what you recommended.

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by DG91 on 09/11/2021

I had an amazing experience purchasing my new Acura TLX Type S. They center their business around customer experience. With the current chip shortage the auto industry is operating in an interesting space right now, and Mungenast St. Louis Acura is still building and maintaining long term relationships with their clients, rather than what some other dealers are doing, at clients expense, for a short term gain. One stand out thing is how they handle delivery. They don’t just set up your Bluetooth, and send you on your way. They truly take the time to teach you all of the quirks, buttons , and functionalities of the vehicle, and will sit with you and get anything set up just the way you like it. I sold my old car before my TLX arrived with Dylan, the acquisition specialist. He was great, very nice, knows cars, and had everything done accurately and efficiently. When I bought my TLX, I had a great rate from my credit union and Mungenast Acura was able to beat it. Another stand out thing they did was before submitting my credit, they went and made sure they would be able to actually beat my rate. This is another stand out thing about Mungenast St. Louis Acura. Unfortunately a lot of dealers would just “shotgun” the credit app to see what they can get to keep the financing in house. My sales person Becca was simply amazing. She answered all of my questions; I am very inquisitive, and overly analytical, so this is no small thing. If she didn’t know an answer she always went and found out and followed up. She proactively went above and beyond to make sure I got the best of everything, while never applying pressure to me. Being not only a car person but also being overly analytical, I am definitely not the easiest customer to deal with, and they exceeded my expectations. I highly recommend going to Mungenast St. Louis Acura, and recommend asking for Becca.

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by RobertC_00 on 05/15/2016

I was in the market for a used car after my 2004 Acura RL was totaled. I searched online and found a couple of cars that I liked on St. Louis Acura’s website. I sent an email (after store hours) to let them know I was interested. I was surprised when I received an email back a few minutes later from Ryan Barker with their Internet Sales Department. He thanked me for my interest and stated, “His goal was to help me get a great deal and have a great time”. I laughed when I read it because most of my past car buying experiences were not what I would describe as "a great time". Well, I’m happy to tell you that my car buying experience with St. Louis Acura and Ryan Barker was first class. It was a smooth transaction from start to finish without any high-pressure sales tactics or silly games. Ryan achieved his goal. He sold me an awesome car and I got a great deal and actually had a great time. If you’re in the market for a new or used vehicle, you should do yourself a favor and give Ryan a call. P.S. David in the Finance department was also a pleasure to deal with on financing my loan.

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by paul285 on 02/25/2014

I have purchased two used vehicles from Ty and lease a new Acura for my wife. We service both vehicles through Gul or Ryan. They always make sure we are completely satisfied and complete the work in a timely manner.

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by paul285 on 02/14/2014

I have purchased two used vehicles from Ty and lease a new Acura for my wife. We service both vehicles through Gul or Ryan. They always make sure we are completely satisfied and complete the work in a timely manner.

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by scholz4 on 02/12/2014

This is the second car I have bought from Mungenast. My sales person was Ty E. and he is excellent. He is easy and honest. Mungenast has taken care of everything. I am very satisfied with this dealership.

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by dkr777 on 09/27/2013

My wife was hit head on by a drunk driver several days ago but I managed to talk her into driving 100 miles to this dealership to look at an Acura TL. We may as well walked into a delapidated pawn shop to buy a car - I think they would have been more honest. We explain upfront when I make the appointment we Have $6K to put down and want the payments under $590 for 60 months. Salesman Simmons makes an offer on a White TL SH-AWD with 6K miles on it for $6K down, $566 a month for 60 months at .9% interest including tax - drive out the door deal. Wife's happy, I'm happy we accept the deal. Wife notices something not quite right with salesman - I dismiss her observation -like a dummy. They put us in a room, fill out papers and wait. 20 minutes later Salesman returns stating people in Illinois can't have the special .9% interest rate and shows some paper with typing on it to supposedly prove his point. Red flags go up on both myself and wife! Little while later salesman returns second time claiming original deal didn't include taxes on vehicle but we can get the.9% financing - I guess Acura decided people from Illinois were worthy of their sales incentive after all! I'm not buying into the game and confront him about the original offer including sales tax. Salesman leaves stating he'll fix everything. It's almost 6:30 pm by now and we've set in this cubicle for another 30 minutes without word from the salesman. We decide to go eat and I advise salesman call me if the original deal goes through otherwise we'll buy a car somewhere else. Oddly enough a minute or two after we leave salesman can talk and wants us to come back because everything's fixed. I dig deeper - What are the numbers? He responds the payments up to $610 a month for 65 months! I say no deal. In the next few minutes I take 3-4 more calls from dealership each time trying to do everything but what was originally agreed upon - I respond no to each. Last call I get is from sales manager who is extremely rude telling me how foolish I am to think taxes were included in the original offer and then proceeds to cut me off each and every time I issue a rebuttal. At the point he says "I'm not paying your ----- taxes!" I advised him "Thank you I will purchase a car elsewhere " and ended the call. I turn and apologize to my wife (who's still hurting from the accident and practically in tears from Mungenast shady business practices) and who has suffered through a two hour trip because I urged her to visit this underhanded outfit! If you go to this dealership all I can say is - BUYER BEWARE!!!!!! This is a true and accurate account of events at Mungenast Acura Dan Reardon

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by acura_user on 09/04/2011

I bought a car at this delearship. The sales team was okay. The person I was working with for finance he was so pushy for me to buy the extended warranty. WhenI said I didnt needed it. He was not courteos at all from them. I had to wait for almost 2 months to get my title. This guy never responded to my email and all lies. The girl in title department was following him in lies. They were th worst people I ever dealt. Neve would recommend or go this dealership ever. Please stay away!!!...I would give no stars as review. But the its not allowed. SO giving them a one star.

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by matt92323 on 11/13/2010

After my experience at this dealership, I know that I will never again buy a vehicle from them again. During the test drive the car was dirty, even though I set up an appointment to test drive it the day before, so I couldn't get a good look of the exterior. They washed it while I was filling out the paperwork and when I got home I noticed that it had a lot of dents in the hood, after 3 emails to my salesman asking if they'd pop out the dents nothing has happened. Plus they like sending me letters with my name misspelled saying "By now you have undoubtedly received many positive comments about your vehicle". No, in fact I get a lot of comments about why there are so many dents in the hood. Never again will I do business with this company or Jeffery Dexheimer, the salesman who doesn't care or help his customers.

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