Cable Dahmer of Kansas City

by Lauren on 11/19/2023

I recently had the unfortunate experience of dealing with Cable Dahmer Chevrolet, and I must say, it was nothing short of a nightmare. Their staff's shady practices are a prime example of why people despise going to dealerships in the first place. Allow me to share my harrowing encounter. First and foremost, if you happen to stumble upon an acceptable price for one of their vehicles online, don't get your hopes up. Cable Dahmer Chevrolet will notoriously for add an exorbitant $10,000 worth of hidden fees to the advertised price. It's a classic bait-and-switch tactic that leaves customers feeling deceived and cheated. They lure you in with an attractive price, only to slap you with unexpected charges once you're already invested. But that's not the worst part. During my visit, I discovered that Cable Dahmer Chevrolet has a disturbing habit of holding your keys hostage when you're attempting to trade in your vehicle. I had to ask for my keys back at least three times before they would give them back to me. This devious tactic is employed to prevent you from leaving the dealership without making a deal. It's a blatant disregard for customer autonomy and a desperate attempt to coerce you into accepting their unfair terms. The entire experience left me feeling frustrated, manipulated, and utterly disheartened. It's disconcerting to witness a dealership engaging in such unethical practices especially when everyone is already struggling with today’s economy, preying on unsuspecting customers who simply want a fair and transparent transaction. I strongly advise anyone considering doing business with Cable Dahmer Chevrolet to avoid it all together and go elsewhere. Their staff's shady practices and hidden fees are a disgrace to the automotive industry. Don't be fooled by their enticing online prices, as they will undoubtedly add a significant amount to the final cost. And be prepared to fight for your freedom to leave (we were there for 4 hours planning to walk out with a vehicle that day), as they will go to great lengths to keep you trapped within their clutches. Save yourself the headache and disappointment by exploring other reputable dealerships that prioritize honesty, integrity, and customer satisfaction. Cable Dahmer Chevrolet is a prime example of everything that is wrong with the car-buying experience.

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by Julie R on 03/14/2023

After 6 months of ownership on a truck I was asked to put over 4k worth of maintenance work into the truck. after repairs we asked how much the dealership charges to preform the maintenance and we were told they did not know how. So it is considered a maintenance item but thwy don't know how to maintenance it. Had to take my truck there 4 times to get the correct fix (hopefully). One time I picked up the truck and paid for the work just to have the check engine light come back on before I left the parking lot. Turns out there was a "mis-communication" between the estimator and the technician and the work I paid for did NOT actually get completed. Picked up my truck this last Saturday and today (Tuesday) my truck has broke again (cameras they were supposed to fix the first time). I am beyond frustrated and am debating on if I should take the truck back a 5th time.

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by Halbur17 on 03/19/2022

Asked for them to put leather seats in my brand new truck to seal the deal and they agreed. The leather seats that were installed did not match the interior of the vehicle at all and they didn’t fix it. Now I get to spend money elsewhere so my interior doesn’t look like trash. No different than if I asked them to paint something on the outside and they used red instead of cherry red because that’s “as close as they could get it”. Needless to say, instead of them getting a trade in from me every couple years they decided to save a little money now not making the leather seats right.

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by Jay Hunter on 12/11/2020

Had my truck in for oil change and bad tire sensor, server was down so they said they would call me once determined if covered by extended warranty. Never heard back. Called and left voice mail twice with service advisor john posey and he never called me. Had to call back in over 2 weeks later to find out it wasn't covered.

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by Andrew on 10/29/2020

I would recommend this dealership, they have great customer service and we would buy from them again

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by Unhappy customer on 01/29/2020

Been to this dealer twice. Once for my daughter and was told what vehicle she could buy. We pulled up 3 or 4 more vehicles online with the same price. We had to complain to a manager to get them to show her the other vehicles. She found a car that she wanted and completed the paperwork with mom as a cosigner. We were told by three different people that the payment was what we asked for. When my wife and her went to sign paperwork the payment was not what we were told. Dishonest so I spoke to general manager and complained. Got a lot of we are sorry but nothing else. Went again for my son. Salesman was nice and helpful showed us the cars we requested. My son chose the car he liked and we proceeded to start buying the car and informed them how big of payment he could afford. It took over a hour and a half and 3 tries to give us what we should have got the first time. I told them we wanted no extras so he could keep to his budget. Then we waited over two more hours just to see the finance person. On the last page of the contract I noticed a 890 dollar charge. I questioned it and was told to call back in the morning to ask about it I called the next day and was told to come in resign papers. When we arrived we had to wait of course AGAIN. Finally the used car manager came and talk to us. He explained that it was a charge for 3m protection and nitrogen for the tires. He told me that all used cars come with this fee even though I couldn't find it on the internet. Otherwise after being there another hour and a half nothing could be done about it. They are not upfront about anything, they are so slow its ridicules and I really belief they are not honest. Been there twice for horrible service and would recommend going elsewhere for a vehicle. I have bought a lot of vehicles and they are by far the worst. Salesman and finance guy were nice and helpful but that is where it ends. I cannot say one good thing about this dealership and I will not ever go back. They own the Buick dealership I get my Buick serviced at but will not get a chance to sell me another one. If you go there plan on spending the day there

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by The Best on 01/15/2020

Had to go in for Recalls and my Service advisor Robin made sure I was taken care of in a reasonable amount of time.

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by Lcircle on 06/06/2019

Everyone is nice and they didn’t try to upsell me

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by Duckworth on 05/22/2019

Still waiting on paperwork which I felt violated after spending 45k on a Malibu

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by KatieF13 on 02/12/2019

Graeme was great to work with! I called him that morning and was able to get my vehicle in for an oil change that afternoon. He had a loaner vehicle ready for me when I got there and was in and out very quickly. He communicated with me the entire time my vehicle was in service as well. When I picked my vehicle up, it was waiting for me and I was in and out! Highly recommend Cable Dahmer Service department- always fast and very friendly!

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by embender11 on 01/09/2019

I went in for a specific car and price range and the service was awesome! Although I didn't get to get the original car planned, the employees went above and beyond to help me get a VERY similar car in the end! The employees are relatable and so sweet!! Awesome dealership!

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by liftinglaura on 12/31/2018

I referred my parents to Amanda and her team as soon as I heard they were looking to trade in their truck. I didn't like some of the things the dealership they had spoken to prior told them and wanted to make sure they were not being taken advantage of and were getting the best deal they could. Amanda evaluated everything and made sure she knew everything my parents were looking for to meet their needs. Amanda, Justin and Mason took exceptional care of them. They were amazing, answered all questions and made sure my parents were comfortable with everything and were getting everything they wanted. They were upfront about everything and made sure they found all possible rebates and promotions. We had great conversations with Amanda, Justin and Mason and good laughs too. My parents live almost 3 hours away but it was well worth the drive to work with them. Cable - Dahmer is a family oriented organization and they care about their customers before the $. They do not hassle you and will always do the right thing. They are extremely friendly and have a servant heart - they are always happy to help, even if just giving advice, want what is best for their customers before themselves and are extremely genuine and caring. I highly recommend working with them!!

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by CorvettesR#1 on 11/12/2018

I took my car in for normal oil change service @ the appointment time I had scheduled. I was advised it would take about an hour & it did. I was pleasantly surprised when the service advisor said there was no charge. I knew I had the 1st 3 oil changes for free, but I was expecting to have to pay for this one. They may have done that because the time I took it in before there was a problem. I had to replace the right rear tire due to a puncture. They did that & also recommended I replace the rear tire opposite. I brought it in for the 2nd tire & after I was there I was informed they had "mistakenly" sold it. So I had to bring it in again the next day for the 2nd new tire. I guess they made up for the mix up by not charging me for the oil change this time. Over all I am very happy with this Chevrolet dealer.

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by Gnzlsg2002 on 11/01/2018

I have been a customer for years because of the hospitality, service and professionalism by the Cable Dahmer team. I recently made a purchase only to come back for a 2nd vehicle shortly after. Both of my purchases went flawlessly as in years past. I only buy Chevy and I will only buy from Amanda and team at Cable Dahmer!

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by Greg777 on 10/09/2018

This was my 4th vehicle purchase from Cable Dahmer. I look for ease of doing business and a fair price and they always deliver. Thank you so much for all that you guys do!

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by Mary_Mcl on 06/15/2018

Sheldon Kranzberg worked very hard to find the perfect vehicle for my husband and me. He listened to our needs and concerns and was very patient with all my questions. When it got down to final numbers, he consulted with General Manager Amanda Ledezma and New Car Sales Manager Aaron Abington. They all worked very hard to make our dreams come true. Eric Ellwood in Finance finalized all the paperwork and explained the warranty packages in such a way that it was easy to understand and fairly priced. We definitely recommend Cable Dahmer Chevrolet and everyone there. It was a very pleasant experience.

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by Ssamm1b on 05/24/2018

I got a chance to meet an amazing woman name Amanda we had a problem in the beginning we contacted Amanda and because Amanda has such care and compassion she took great care of us

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by biMA1979 on 05/17/2018

This is the third car we have purchased from Cable Dahmer and it is and will always be the only place we go purchase a car or have regular maintenance or in the unhappy event that we need to have it put back in shape after an accident it will be Cable Dahmer. They always insure top quality work

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by Bmadisonw on 05/12/2018

The staff was unbelieveable. They were so genuine. Instead of just trying to sell me something they wanted to make sure I was happy with what I was getting. And isn’t that what everyone wants? Happiness.

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by Cheddarhead on 04/13/2018

I had been to Cable Dahmer before and was excited at the selection that they had. This time I went in search of a car at a certain price range (a low very low price range), and Kelly, our sales rep that helped us, found us one in under 10 minutes and got us out the door in under an hour. We knew what we wanted and she made it happen. Kelly got right to the point for us and really came through in a much needed time. She also got the price down to what our range was, and that knocked off quite a bit of money that we wouldn’t have been able to spend.

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by Edwardo on 04/05/2018

Worked with Kelly Cerentano to purchase my 2018 2500 Silverado LTZ. I love the truck & appreciate all the hard work and the fact she really went above and beyond to get me the best deal possible. Highly reccomend Kelly @ Cable Dahmer!!!

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