Cable Dahmer Chevrolet

by MrJohnY on 02/26/2024

Quick, quality service.

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by Stephen on 12/19/2023

Salesman Michael Samples, Jason Corum and Tyson in finance were the perfect combo to make it a truly great experience! I wouldn't go anywhere else and recommend them to all!

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by Spuggtot on 04/11/2023

Vehicle is going into shop for third time 4 same engine issues. Truck has been in shop longer than I have owned it. Will never do business with this dealer again.

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by Lanesia on 03/26/2023

I had my car picked up and dropped off to be fixed . It literally took them a week to tell me what was wrong with my car. Although, I was given a rental car for 2 days and told the car would not be payed for 3 more days . Instead of them calling me to tell me they would have my car for an entire week . I was upset that I was responsible to pay for the rental car for the 3 additional days after being told my car was under warranty . I have never had this problem with them but I do not feel comfortable dropping my car off anymore .

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by PMLINGLE on 03/14/2023

oil change tire rotation and multi point checkup !! fast friendly and reasonable pricing !!

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by Camilla on 02/25/2023

Purchased my car April 2021, Absolute worst experience of my life. Once the car was sold it’s like every one there didn’t care anymore about nothing that was going on with the car. I reached out about my concerns, no response until it was too late. Had no choice but to keep the vehicle at this point. Here it is not even 2 years later and I’m having major problems with the vehicle. I purchased a extended warranty with them so I have to take it back to them for repairs. I specifically told them in December what I wanted checked and what was going on. After a few days I received a call stating everything that was wrong with the vehicle, which was ridiculous, and I was also told that my transmission was checked (and someone drove it) and nothing was wrong with it. The main problem I was having I was told it was my power steering hose causing the problem. The amount I was being charged for everything was insane so I didn’t get any service done, paid for the diagnostic test and a day of rental and left. During the next 2 months I fixed mostly everything and had 2 other mechanics look at the vehicle and test drive it. Both of the mechanics ensured me that I have my transmission looked at because it’s definitely a transmission issue. I then call cable dahmer back to make sure again my transmission was checked, I sat on the phone with the person who answered while they looked through my encounter and to my surprise he told me it was weird there were no notes and that my transmission was not looked at my car was looked at by a regular technician not a transmission technician. So basically no one test drove my car and I was lied to. I shouldn’t have had to pay for the diagnostic check because had they have done what was asked my car would’ve gotten fixed 2 months ago. They screwed me out my money and my time. They show no remorse instead they talk to you like you’re crazy. They ignore your calls, they ignore your emails and make it like they did nothing wrong. The guy that is assigned to help me in the service department ( the same guy that helped me the first time Jerry) is rude, condescending, doesn’t listen to you’re concerns, tried to argue back and forth with you and doesn’t genuinely care about the mistake they made in the first place. So now they checked it and of course it’s my transmission ( the same problem I wanted fixed 2 months ago) and they’re trying to charge me for a loaner vehicle $45 a day, didn’t offer a refund on the diagnostic or rental that was done the first time that I should not have paid for. This type of customer service is unacceptable. All they talk about on their website is customer service, treating customers how they would want to be treated, the customer experience, integrity and doing things right, maintaining a culture of trust and respect but they go by none of these aspects. How they treat the customers is just down right terrible and it should not be allowed. If they were to actually “ put themselves in the customers place “ they would then understand the frustration. General manager Clayton Ward doesn’t care but their main goal is “ Customer Satisfaction” “ Integrity” It’s all BS! Don’t go there to purchase

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by hanwelks on 08/23/2021

Cable Dahmer has a Mark of Excellence, and for the life of me I can’t figure out how. I have had a nightmare of a time purchasing a car, something that should be exciting. I have never experienced such a lack of customer service with an absolute disregard for their customers as I have with Cable Dahmer. I came to Cable Dahmer in early May to test drive a used car. Only had 15k miles on it and the AC didn't work. Of course they would have that fixed and I’d buy it and be on my way. How laughable. Over a month passed before it was fixed and I was finally able to finally purchase the car. Cable Dahmer blamed the VW they took it to for services. At the time of purchase, they didn't have the title; they said it would be mailed to me once received. 2 months passed, nearing the expiration of my temporary plates and no title, so I reached out. Cable Dahmer blamed the auction. Weeks passed and still nothing. Cable Dahmer blamed the DMV. And now here I am in August (4 months since the beginning of this headache) and I still do not have my title and my plates are over a month passed due. Not to mention absolutely no communication from multiple departments within this company. I have spoken Sales, with Titling, with Accounting, and even with management. I have left many many messages and received 0 calls back. I have gone in person and they always have someone or something to blame. Except for themselves. Cable Dahmer takes no responsibility for the fact that they first sold a car without being fully inspected that basic systems worked and without ever having the title of ownership to be selling the car in the first place (this is illegal BTW). Coming from a Marketing Industry and focus in Client Service, I am beyond baffled at how this business is even still running. It makes me sick. Take my word for it. Don't give this company a penny of your business because they have no problem screwing you over at the end of the day nor do they value your money or you as a customer. I will never be utilizing Cable Dahmer for any services again and recommend the same for you. You're welcome.

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by Don't have 1 on 12/31/2019

I was treated very well and informed there was a third recall on my vehicle I was told it would take a little longer than originally thought Jerry set me up in a loaner vehicle. And the vehicle was done when they said it would be that day.

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by Kevin and Julie on 10/31/2019

After a horrible experience with this dealership on the purchase of a used vehicle, I sent an email to Marty Dahmer, GM and got zero response. This just solidified my feelings about this dealership. It is mismanaged and they don't care about anything but their bottom line. Customer Service is severly lacking We were warned not to buy from them, but we didn't listen. Our mistake. We purchased a used GMC truck and the dealer agreed to fix a few things. In addition, we purchased a Total Protection Packages and asked for the windows to be tinted.. We were told to bring the unit in on Monday morning. It should only take a couple days they said, but we will get it back to you by Friday. (We had informed them that we had a camping trip planned and needed the truck.) Every time I called Service, beginning on Wednesday, for an update I was told someone would call me back and they never did (at least 6 times and that is being generous). I finally got one guy on the phone who said he had been waiting for 2 days for the sales department to call him back. I found this odd since the sales department is literally across the parking lot and there should be a manager onsite at all times. He also informed me nothing had been done but the window tint. I got upset and called back asking for the used car manager. When I called and asked for the Used Car Manager, I assuming I was getting Alex as that is how he introduced himself the day we purchased the truck. I told whomever answered the phone that I did not want to pay for a loaner vehicle (only free for 2 days) and thought if it was going to take more than 2 days, they need to cover the cost.. He said no problem. This may have been Alex, I have no idea. When I called back again on Thursday and asked for the Used Car Manager again, assuming again that I would get Alex, I got Tyler or Taylor whom I could not confirm was a sales manager at all. He also said he would call me back and didn’t. I called him again about an hour or so later…this time he was rude. I asked him to connect me to whomever I spoke to earlier. He said, who was it? I said, the Used Car Manager. He said he was a used car manager. I asked, how many managers do they need?? (This is a very good question considering this whole mess.) He said there are 4 of us, your truck will be ready Friday. I said ok, but I need to know who I talked to because he said he would not be charging me for the loaner car. His response was “Your truck will be ready Friday.” I explained that he already said that, but we are getting jacked around and now our truck has been sitting there 4 days and you’ve done next to nothing. His response, “Your truck will be ready Friday.” I called my husband who is out on the road and told him the situation. He had Alex's cell number and gave him a call. Alex said the issue was that the GM plant was on strike and it was hard to get parts. (The only part they need is the grill piece which we would have gladly come back for). He then told my husband that the wheel caps that were in the back seat didn’t go with that truck and he would give us his employee discount to buy new ones. My husband told him they were pictured on vehicle on their website. Alex said he couldn’t see that picture because the truck was sold and removed from the website. Luckily he had taken a screenshot. I provided this explanation and the screen shot to Marty Dahmer in an email. The picture of the truck that was displayed on their website does in fact show the wheel caps and the vehicle was sold with wheel caps and we expected them on the truck for no additional cost to us. Noon: Friday - they have had the truck for 4 1/2 days. My husband and I bought this truck to pull out camper. We had a trip planned for 2 months for that weekend and planned to leave Friday afternoon. Remember I was told repeatedly that my vehicle would be ready Friday? Service department has no idea what is going on with my truck and says they will call me back. Guess what? Nobody called me back. I finally went up to the dealership and asked the service desk what is going on with my truck. The service guy says, I think it’s done, I just need to talk to Cole. (who the xxxx is Cole?) He sends Alex out, who tells me all they have left to do is the Finishing Touch (the most time consuming part of the service request) and it will be ready Saturday. He fed me the same line of garbage I’ve been hearing for 5 days and I told him I was disgusted with all of them and stormed out. We had to cancel our plans. Alex called my husband to apologize and offered us a free oil change. Really? Did you happen to notice that we have free oil changes already in our contract? My husband said he’d rather just cancel the deal and get his truck back…he and his family has been a customer of Cable Dahmer since the late 80s and is beyond disappointed. We picked the truck up on Saturday when they finished applying the protection packages. We still don't have the wheel caps or the key to unlock the lugs. They said they were on order. Alex hid from us when we came in and someone else, yet another sales manager offered his apologies. They said they filled the truck up with gas for us which was more xxxxxxxx because my husband had filled it up on Saturday and drove only about 60 miles before we dropped it off.. I returned the loaner car to the sales department (gave the key to the salesman) and told them we were not paying for it or filling it with gas. They called us 2 days later asking where the keys were to the loaner car. Are the employees at this dealership really this incompetent?? Literally every step of the way was a fiasco. This website allows me to select the employees we worked with during this transaction. Unfortunately, it's not up to day because the only name we could find was Marty Dahmer. Again, I emailed Marty Dahmer, even called to confirm I had the correct email address, but he never responded. He is the General Manager...how can he take all these complaints so lightly. Like I said, multiple people warned us not to buy from this dealership stating they don't care about the customer. I have to concur. This is by far the worst car buying experience we have ever had.

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by ImGoinSubaru on 01/10/2019

I went to get a remote start kit installed on my 2014 Malibu. The kit works fine. The only problems I had were the 5 hour wait time for the installment, and no direction from anyone on how to work the remote start. Luckily I’m a 24 year old male so figuring out how technology works almost comes naturally, but it concerned me that they would probably lack the same guidance, even if it were a 70 year old woman, who has almost zero knowledge in cars or technology. I was also given no estimated wait time on my part installment, which had subsequently halted my other obligations I had scheduled for that day. I’m not mad, just kind of disappointed on the lack of guidance and wait time.

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by David Gum on 12/14/2018

Routine service done efficiently

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by Khia2006 on 08/09/2018

We purchased a CPO Chevy, working with Tyson as sales rep. After I used a trade-in that erroneously still had a lien listed, our sale fell apart due to shenanigans, incompetence, and rudeness. We had set an appointment and laid out our needs clearly upon arrival. From arrival to departure, nearly five hours elapsed, due to the constant back-and-forth even though we were clear about our financial requirements. Tyson was rude to my wife, who was 8 1/2 months pregnant, by talking past her and responding to her questions by directing answers to me or ignoring her completely. They had added $500 to the sales price from the previous day when we set the appointment, and refused to alter the figure, blaming "corporate policy and control" on the figure. In addition to that was $800 in snake-oil extras they wouldn't remove. We finally brought the car home, and discovered the following morning that they hadn't properly detailed the car, that it reeked of pet odors and had dog hair littering the cargo area. They called me at the hospital after my daughter's birth to inform me that my title still had a lien listed. I explained that this was an honest mistake and I would get it cleared up. I also explained that I was at the hospital for the next several days. In spite of this, Tyson told me that he'd be calling me the next day to have me come in to correct paperwork. Over the next 1 1/2 weeks I received calls from Tyson as well as two different sales managers, each with different plans for re-doing the sale. By the time we finally had a clear plan from management and an appointment, they were threatening to repossess the car. With my recovering wife and week-old daughter in tow, we arrived at the dealership only to find that they had added $1000 to the sales price, again blaming it on a "corporate promotion" for trade-ins that they had to remove. We walked away from the sale, and they seemed to be glad to be rid of us. I'll never again set foot on a Cable-Dahmer lot, and I'll make sure my friends and relatives avoid them as well.

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by RachelH on 03/21/2018

Me and my husband purchased a vehicle from in February. Our experience has been less than pleasurable. And I would appreciate someone to give me information. First off history of our visit: Came in to get car on Feb 07 about 3 maybe 330 was there until at least 8pm. The sales person just didn’t seem like he knew what he was talking about and couldn’t get my husband’s name right. He showed us all the features on the car prior to even getting the price of the car, so wasting a lot of time for that. He kept rattling off that he was in the Navy then Marines and blah blah blah trying way to hard and seemed to be lying. Might be wrong, but look young for someone that did 20 years in the navy then marine, could be wrong whatever. The finance guy just kept us waiting and when everything was good he said because of how late it was we would need to come back for the title to make sure the car would get financed. He sped through everything and wanted to BS about stuff vs do his job. When we came to get the title had to wait for the finance guy 30 minutes and the sales guy wanted to show me more stuff. I mean come on already told him we had a 2014 Kia and honestly he didn’t tell us anything of value, and couldn’t answer anything I asked, he danced around the question per se. chose to Google and look in the manual for a lot of stuff. To register my car I call the front desk of Kia and ask does my brand new car have to be inspected or have a vehicle inspection form she says yes I talked to my manager. I go down there and guess what it doesn’t Then I get a call from you saying we need to sign something else to be a part of the bank and I still don’t know if you got the signed paper. I left a message for you to call me back and I get nothing. I have no idea if my car is financed, as stupid as that sounds. I get a message from Catherine about how they forgot to put a traceable sticker of some sort and they could mail or I could make an appointment. Can get a hold of her the line just rings. No one is communicating with me and I’m tired of wasting my time with no one answering any of my questions. I’m sure this is something you will discard too, but I’m extremely frustrated and I want my business with your location to be done.

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by djnolan on 11/03/2014

I was told about 90 minutes for the work I needed to be done and Justin had it ready in about 1 hour. Thanks, Justin. Donna

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by Mande on 11/03/2014

Mike Kline is a great service advisor. He always tells me what is going on with my car, and is very engaged when I tell him my concerns.

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by RedHorse56 on 10/30/2014

I probably had the most professional, no pressure and helpful sales person ever. Micky McRae didn't waste my time and only showed me what I was looking for. She a BIG ASSET to your company. And as long as she works for Cable-Dahmer I will only use her as my sales person

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by JodyMaggio on 10/11/2014

Called ahead, picked up a loaner car & got out the door pretty quick. Did not think that would be possible.

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by happycat4me on 10/01/2014

Justin was very nice and took me right in.I would have appreciated being informed of the time it was going to take to see if that worked in my schedule. The tire was not in stock and the wait was rather long. Thankful that it was taken care of. Communication goes a long way. Thankful to be taken care of with no hassles though. Everyone's time is valuable. Thanks for checking!

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by Derrick55 on 09/26/2014

the only thing I didn't like was I had to get a rental car from enterprise and not everything was paid for by cable dahmer

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by Susan1708 on 09/20/2014

Everyone was friendly, courteous, and professional. While waiting for my car, I looked at new vehicles and the saleswoman, Marie, was very helpful.

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by Martina1970 on 09/12/2014

Blaine was very friendly and explained to me what was done with my service and the recall. They got everything done quicker than I thought.

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