Spirit Ford
Customer Reviews of Spirit Ford
Great service
byon 12/12/2023
I bought a used leased vehicle. The staff were great. Had me in and out pretty quick. No issues. Tony was great. Call him if you need a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 12/12/2023
I bought a used leased vehicle. The staff were great. Had me in and out pretty quick. No issues. Tony was great. Call him if you need a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 09/22/2023
Advisors were friendly, sincere, and knowledgeable. Ron who is the service manager, and Sam one of the service advisors, will give you an experience that is second to none!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Works
byon 06/14/2023
I am happy with the overall service. I know a carwash is included with the works but the tech pulled my truck out of the garage and parked it without taking it to the carwash. I confirmed with the service counter guy that a carwash should be included. I then went out the back door where the tech was sitting on a chair and asked him to take my truck thru the carwash. His reply: “give me a minute” as he finished his cigarette and looking at his phone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Maverick
byon 05/04/2023
Was a great experience to buy a new car from. Was really pleasant sales staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
buying the car after leasing
byon 08/23/2022
I had a 742 credit score and Deb had an 804 credit score but they got us a [non-permissible content removed] loan at 6.04 interest. We had to deal with someone different this time and I don't think they did an excellent deal!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Very happy customer here.
byon 04/11/2022
Extremely satisfied with the total experience from scheduling appointment to completion of work and billing. My service writer even found me a coupon for an additional $25 off of my $50 coupon. Highly recommend this dealership. This is why I drive 17 miles from Ypsilanti.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Disappointed in Service Appointment
byon 10/17/2021
Appointment for oil change only so dealership would not entertain installing a new battery to correct a low battery reading as they were busy. Was never given option for new battery; just oil change and service rep came to lobby with my keys and the bill, suggesting I purchase a battery tender to keep recharging my battery. Took vehicle elsewhere for new battery. Re-thinking any future service at this dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great job
byon 06/19/2019
Always pleasant at Spirit
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Longtime Spirit Customer
byon 04/01/2019
Recent service experience was positive. The service advisor was on top of everything and the job was completed quickly, while I waited. I have been a customer at Spirit Ford for 20 years, they take good care of my vehicles and treat me as a valued customer when it is time to purchase a vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always a great experience!
byon 04/01/2019
As usual, the results were as expected. Everything was detailed up-front, and there were no surprises. I will always recommend Spirit Ford, as I have been doing since my first encounter with them nearly 20 years ago.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change. WITH APPOINTMENT
byon 11/24/2018
Waiting just over an hour for “The Works Oil Change” with an appointment it’s ridiculous and unacceptable! Brand new truck which we bought there. 4th oil change . Last 3 Oil changes have been like this,that’s unconsiderate and not very professional!!! Our time ( General public )is precious too .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sales Engineer
byon 09/05/2018
FORD 350 starter went out on a Friday after hours. The warranty i have covered the tow and service replacement of the starter and labor. Terry the service manager helped me right away they did a great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
n/a
byon 08/03/2018
n/a
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Can I give zero stars?
byon 01/11/2017
The old saying, ""There's a sucker born every minute" holds true with these [non-permissible content removed]. Make absolutely sure your vehicle has every single option you ordered before signing any papers/contract. I was flim flammed by these [non-permissible content removed], Byers beware.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
