Customer Reviews of Jim Causley Buick GMC
Great place!
byon 04/26/2024
Must go see John! He thinks of everything, is super helpful and is very very kind.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great place!
byon 04/26/2024
Must go see John! He thinks of everything, is super helpful and is very very kind.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr.
byon 04/07/2024
I had rain shields put on my windows, however, they were stuck on the outside of the chrome moldings. This looks like a very unprofessional way to install them. They aren't even straight! Also, I don't like that I can't control the brightness of my dashboard. I know about the push button thing but that help. During the daytime it's so dim I can't even see anything, not even the fuel gauge. is there anyway we can just set set it constant bright? Some my issues aren't necessarily the fault of the dealership. I have used this dealership for many years and have always been satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Big Decision
byon 04/03/2024
Ray Robinson was our salesman. This is our second purchase from Jim Causley in Clinton Township. We could not make up our mind if we want to lease or buy. Ray was very patient with us. He ran the numbers a couple of times which helped us to decide on which to choose. Very patient salesman. We will return in 3 years to purchase again. In the meantime I will be sending my son there to purchase or lease a vehicle definitely.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast and courteous service
byon 06/14/2023
Amazed at how friendly every one was. Very fast service. Made me feel like I was Family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst service department
byon 05/10/2023
My truck was in for a check engine light and door alignment. Neither issue was fixed and now the truck is being repaired at another dealership. I sent numerous emails and left voicemails but the service advisor and 2 service managers never returned calls or emails. Per GMC customer service, I was advised to take my truck to another dealer. I have already filed complaints with GMC. I will also be filing a complaint with the BBB as well as sharing my experience with all social media platforms. In response to JIM CAUSLEY’s response. Your claim is that every concern was addressed and fixed correctly. I sent photos and videos showing the door is still not aligned. I also sent a pic of my CHECK ENGINE light taken 4 days after picking my truck up which the mileage proves. How do you claim these issues were resolved? You stated my emails were sent on the weekend. However, the emails were sent on Wed 5/3, Thurs 5/4, Fri 5/5, and Sat 5/6. To date, I never have been contacted by anyone from your dealership by phone or email.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great all around experience
byon 02/20/2023
Great folks pleasant experience Andrew was great helping us make the best decision for US not them. Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Worst experience ever
byon 02/20/2021
Called dealership in November and was told 6-8 weeks to order a new truck. On December 7th,early afternoon, I went in to order. My salesperson went to the manager to ask if I could order a truck. His response was while throwing his hands up in the air. I am busy. I heard the answer so I asked if I was to come in when he opened tomorrow could I order then. He said it should not be a problem. Drove back the next morning at opening and the manager Dave Herbert took my order. Printed out what I supposedly requested. I gave a deposit and was told they would get ahold of me. 6 weeks to the day I called, left a message asking about the truck. Jerry the salesperson called back and said he will look into it and get back to me. A week later to the day I left another message. Jerry called back saying it could be another 7 or so more weeks. The can't find anything on it. Don't know what happened. I asked about the $500 deposit. He said he would get back to me. Two days later he called and said he had a check and would drop it off or put in mail. He did. The problem I have is nobody took responsibility or seamed to care. No follow up on the order or communication with me. Only after I called did I get a response. How long should I wait for a follow up? Besides having my $500 they also hit my credit rating. I was not financing it. It couldn't be a easier sale. I don't believe they searched to far to find one either. Though Jerry was apologetic. He didn't have a answer. I do think the manager and/or owner could of followed up with me. It appears to me the dealership doesn't care about selling $66,000 vehicles. Worst experience ever trying to spend that kind of money. Might want to look elsewhere. Unless your into incompetent. Overall rating should be a zero.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
2 Comments
long time customer
byon 01/04/2020
dealership and employees are very professional and freindly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership, Highly Recommend
byon 01/03/2020
Great dealership, Adam was great, got things done quickly and professionally.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Customer Satisfaction
byon 12/29/2019
I was a pleasure doing business with Jim Causley Buick GMC. The entire process went off smoothly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Oil change and inspection
byon 12/21/2019
Did a great job and took less time than expected
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Truly Exceptional Purchase Experience
byon 12/15/2019
Truly exceptional purchase experience with a sales team that catered to my wishes as if I had been a part of their customer base for years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Best Dealer
byon 12/10/2019
We just love this dealership. I come from the west side of the state to buy cars from this dealership..wouldn't t go anywhere else
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr.
byon 12/07/2019
As always, very professional and courteous for the service requested. Car was delivered on time and clean. All aspects of the service were totally satisfactory.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I Highly recommend Jim Causley Buick
byon 12/01/2019
Each time I’ve gone in for service the staff was always friendly and quick to great you with a hello and a smile. Service performed is always done as promised and in a timely manner. They always wash my car after they service my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buyer
byon 11/25/2019
I had a pleasant experience buying my vehicle Andrew Ryntz was the best!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
So happy with my new truck and sales guy
byon 11/23/2019
Andrew listened to my list of wants for a new vehicle and fit me with the perfect truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Service
byon 11/20/2019
Service for oil change was done on time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 11/11/2019
Ms. Tammy Deschutter was extremely knowledgeable and provided exemplary service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience
byon 11/10/2019
John Shell was absolutely amazing. He went out of his way to make sure that I found the exact car that I felt the greatest in, and did everything he could to get me in my preferred price range. Definitely recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Truly Satisfied 1st Time Customer
byon 10/12/2019
I have always had Chrysler Vehicles but this year I dealt with so many rude and nasty salespeople including my salesman who took care of me 3 years ago. I saw the ad for Jim Causley walked in was treated like a queen by salesman Andrew . Their Ads don’t just get you in the door then change drastically their ads are honest and truthful. Very pleasant experience and Love my Encore. I have found a new home for my car needs. Thanks you for such an Awesome Experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments