Crest Ford
Customer Reviews of Crest Ford
Best Dealership
byon 04/19/2024
Very professional . The staff is very welcoming and friendly. Lila is the best salesperson, and will get you the car you want.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Dealership
byon 04/19/2024
Very professional . The staff is very welcoming and friendly. Lila is the best salesperson, and will get you the car you want.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Crest Ford!! Two thumbs up!!!
byon 04/14/2024
I had a wonderful experience at Crest Ford!! Lila is my salesperson and she does the absolute best for her clients!! I will continue to patronize Crest Ford for all my vehicle needs!! 😊😊
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Ford Edge Titanium
byon 03/28/2024
I am loving my Ford Edge. I leased this vehicle with every option that I wanted and the car does not disappoint. I am even getting better mileage than my previous Edge. Crest Ford is the best Ford dealership I have been dealing with since I began buying Fords. I never have to worry about my vehicle care or if I am getting the best deal from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
car lease
byon 05/01/2023
it was informative. all my questions were answered.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
They have had my car all year (it is now 4/20/23) and it is not over
byon 04/20/2023
1) In the first 30 days of accident repair I did not receive one courtesy call 2) I phoned them to tell them that the insurance was no longer covering the rental. They said the car should be ready by the end of next week. Each time they did this it cost me $210 until the transmission rebuild when it started costing MORE 3) Repeat 2) Of course, I had to phone at the end of the week to be told that it might be ready at the end of the NEXT week 4) Repeat 2 and 3) 5) Repeat 2 and 3) 6) They changed it up a bit to the middle of next week, etc and this cycle continued. Only once did they call and leave a message 7) Crest got all of the accident notifications satisfied. Time to go in and pick it up. They told me it was ready and they were taking it for a test drive (of course, I had to phone the day I was supposed to get the car). I was walking to the dealership leaving multiple messages when they told me they were doing the test drive now. Prognosis: transmission was damaged internally and needed a rebuild. They told me this while I waited to pick up the car in their facility. Last minute there was a revelation that my service contract should cover the rebuild. 8) After 10 days of Service Contract loaner coverage I had to pay for two more weeks with their Enterprise affiliate at $45/day. The other Enterprise I used in Roseville charged the same as they charged MEEMIC, $30/day, during the first two months. Total cost for rentals has now exceeded $2,000. As an added bonus somebody hit me while I was was shopping the duty free and that cost more than $500 to repair the dent. 9) Finally a break. After not having seen my car all year I walked to the dealership and said I needed to see my car. A strange request indeed, but the emotional suffering caused by all of this has manifested in many ways. At the end of this visit, Manager Mike, offered to cover the Enterprise costs until the rebuild was done. Thank you Mike. 10) The day has come, the car is ready. When I am picking it up I notice a small puddle under the radiator. I chalk it up to the fact that it is probably from the previous car in that parking spot 11) That theory proves wrong the next morning when the same leak is in my driveway - p.s. that isn't the only leak, just the biggest one 12) I put a large piece of heavy paper over the leak and no extra dripping occurs overnight. 13) After shopping I make sure to park it a little higher in the driveway and yes, the leak restarts and doesn't drip after a while. It comes to me that there must be a pressure buildup. 14) It was a little difficult taking the radiator reservoir cap off. When I do, the pressure regulator mechanism has broken off because when it was put on the last time it was done with such brute force that it was wedged into the reservoir. I could not get it out. My mechanic did. Note: he dropped what he was doing and had me out the door in 20 minutes. 15) Problem solved right? My, but isn't there another leak that was masked by the first. This one further back, right between the front wheels 16) Thinking it might be an oil leak, I checked. Oil was in the middle of the safe level hash, so maybe. I put a half court in. 17) That wasn't it, several days later the slow leak is still happening yet the oil level is not changing. Staying on the full level 18) Took it to my mechanic where he discovered a leak from a bolt in the transmission housing 19) Took the car back. They said they would let me know by the end of today, 4/20/23, the status. I anticipate that I will NOT be called. If that is the case, I am walking over there tomorrow morning first thing to give them a copy of this. BTW, shouldn't there always be a courtesy call AFTER a customer picks up their car after a big repair? Just to see if everything is ok? This, of course, did not happen.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Vehicle Owner
byon 02/09/2023
I had to have the corroded trans lines replaced on my 2001 F150 The service department of Crest Ford of Center Line performed the repair completely and with OEM parts perfectly and professionally
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
F-250
byon 02/02/2023
Took the truck in for a seat seam issue had they put a new cover on it. No problems Very good dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service at Crest Ford
byon 08/22/2017
Great service with prompt and clear communication.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 07/11/2017
Sami was great, told me what to expect and even though I didn't like the price (who does) she made me feel confident in the care that I would receive for my car. Really appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Survey
byon 07/02/2017
I want to thank Lila Dedvukaj for being a great sales consultant and helping me find a car that best fits me!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Crest Ford Service Review
byon 06/26/2017
Crest Ford did an outstanding job on my vehicle with record speed time. Thank you so much!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crest Ford Service
byon 06/11/2017
i stopped in for an oil change without an appointment. was taken right in. 30 minutes later i was on my way. comfortable waiting room with a nice atmosphere.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
oil change, the works
byon 06/07/2017
pleasant,wait time one half hour
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Way Ahead of Schedule.
byon 05/30/2017
As always, your staff was curtious and efficient. They completed the job a full day ahead of schedule, which was a wonderful experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome service, great place
byon 05/26/2017
The customer service is top notch. Mike Smeckert is the best. He has always taken good care of us since I bought my car two years ago. Would recommend to everyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
EXCELLENCE in person!
byon 05/12/2017
This was a great service visit. I came in without an appointment and was greeted courteously and promptly. Sami, my technical writer, was the most friendly, attentive contact person I ever dealt with. I was out in under 45 minutes with an oil change and "the works", including a car wash. EXCELLENCE on every front. Thanks Crest!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good, convenient service
byon 04/07/2017
Service is usually outstanding - esp. that you pickup my car for oil change and bring it back. I would say to do away with the service phone call to schedule - this clearly doesn't work. I will continue to have my husband book with Shelby instead. Also, in the future please let customers know that the time given for pickup is not a set time but rather a 4 hour window. But the service was great and the older gentleman that usually picks up my car is outstanding!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crest ford
byon 03/09/2017
I went in to have my keys reprogrammed. I was given an 8:00am appointment time. Showed up early and they took me right in.they told me it would take about an hour. Had my truck done right on time, even washed it for me.people were friendly and courteous. Very happy with the experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
five star
byon 03/03/2017
Service was good , fast , and professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Greyjoy
byon 01/03/2017
Was treated with respect and Lila was very helpful in getting me in and out in a timely manner. Would've have gave a 10 and a five star if I would've been offer more for leasing my truck. Such as tire and wheel protection for free.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/29/2016
Excellent service, Mike S. always does a great job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
